The staff is great, the customer service level is at a high level. They pay attention to details, it was my bday during our stay and I found in the room a bday card and cake (complimentary). The hotel is located in banking district area, a safe area to walk around even late in night. The trip to/from IST Int. Airport takes about 40' (by taxi), which is a good thing, considering that Istanbul is a huge city (btw., we were using the transfer service provided through Booking and we had a positive experience). The breakfast is excellent, with many options to choose from.

The pool size is a bit small and it is located underground. Still, the Spa area is pretty big, offering several options and services.

Very kind stuff clean hotel everything is close by and very good breakfast

Nothing

it was clean & new hotel with good facilities

location, I like a hotel to stay that when I will come out of hotel there will be some shopping or good cafes around but with this hotel we had to get a taxi to go around … base as one of the reviews it was mentioned only 5 minutes to civaher mall & 10 minutesto nisantasi but it was not like this at all … minimum 12 minutes walking to civaher mall minimum 25 minutes walking to besiktas & 20 minutes taxi ride to nisantasi … the only i didn’t like is the location

Very good

I got 2 chocolates and almonds bottles that we can buy in UK Lesd than £2 But receptionist changed 525 tlena that equal £13 That’s l didn’t like it When next time I come I want my fridge empty l don’t want hotel stuff there I do appreciate your very good service I also apologise if I offended you Jzk ho khair

Highly recommend and if you are the average person, you will love it. Size was great for 3 people, grocery store across the street and subway next door. People at the desk were happy and helpful.

It really was perfect.

The property was amazing and very clean. All the staff were very professional, kind, helpful and extremely polite. I would definitely recommend this hotel to everyone and I am planning to come back very soon. It was so good that I extended my stay with my family for an extra 4 nights. The breakfast buffet was lovely, wide variety of food and the staff were always on hand to serve you.

Everything was perfect.

Rooms were nice and big and clean

I left €180 on my locker and the cleaner just left and there was only €160 so I got the manager and it was 'under the sofa' where tye cleaner was looking when I called her back in 🤔🤔

The hotel is amazing, we enjoyed free access to SPA (pool, gym, turkish bath, sauna), I also tried paid Balanise massage and it was amazing . the staff are super friendly, welcoming and professional. the food is very tasty. the room is spacious and clean. I will definitely repeat the experience. the manager has check in on us to welcome us and left a letter of welcome with sweets. very lovely. Also, it is close to alot of bus stations.

the breakfast was not included in the price and that was not clear to me. so we had to pay for it which was not part of our expectation. other than this, everything was great.

- Fancy entrance hall - Nice staff - Clean and aesthetic room - Comfortable bed - Nice rain shower and good amenities - Lovely setup in the room for our anniversary - Access to Sauna, Steam Room and Swimming Pool (anytime) - Hamam Treatment - Good selection for room service

The spa area is a bit chaotic, would be nicer if it's more secluded from the hair dresser, etc. We weren't offered towels, had to ask. Hamam room wasn't ready at the booked time and we were let in while they finished cleaning (ruins the experience a bit). Didn't get proper instructions on the treatment or the spa area itself. It's a bit nitpicky, we still really enjoyed it, but it's the little things that make 5 star real 5 star. If you think about the price though, it's totally acceptable. TV also didn't have Netflix or anything similar to watch movies on. Please don't take this as a negative, it's just constructive criticism from our experience. We still loved our stay!

Fantastic hotel, very clean and elegant, the location is great and the staff are amazing and helpful