Our room was exceptional! There was a pool right outside our building that was very quiet. There are 3 pools total on the property, one being an adult only rooftop infinity pool. Great views! Service was great! The sushi restaurant on the property was fantastic! The property is right in the heart of the city. Drinks were fantastic! And all of the staff were really wonderful.

The choices of restaurants was limited. We were mostly disappointed in the fact that the Margaritaville Restaurant is not on the property but rather across the bay on Paradise Island. It would have been great to have their signature restaurant on site! The sushi restaurant was great! Pizza Restaurant was so so and the Vacation Cafe was....awful.

Good location, fresh, light and airy decor. The private beach was small but adequate. Views of the cruise liners were impressive from our room. Nice waterpark onsite although we didn’t really use it much as we didn’t have the children with us.

Limited food options, would have been nice to have a breakfast buffet for instance. A few niggles that we had to have maintenance sort out (eg balcony door didn’t lock, error on safe so couldn’t use it, toilet dripping audibly the entire time, shower was loose from the wall so we couldn’t adjust the temperature easily), but generally ok if you have good tolerance levels.

This resort had a great water park that is ideal for families. The room was clean with nice decorations. The bed and pillows were comfortable. The infinity pool area for adults was a nice amenity for singles and couples.

The staff were not always approachable or eager to help. The food available on site was mediocre at best and very expensive. We opted to walk to nearby Dunkin Donuts for breakfast each morning.

Facility is new and beautiful, but staff is little lazy, no one offers you drinks or trying to help. Once you’ve got a room, you are on your own

Even at a lobby bar no one offers bring you drink, we asked for can or glass to go - they’ve sent us buy drinks in hotel shop

Beautiful and comfortable room. Gorgeous view. Pool and beach staff were superb. Very clean property. Not far from airport.

Food and Beverage staff were unfriendly and average customer service. Items on the menu were frequently unavailable with no apology or offer for substitutes. Was overcharged for a beer and told the price went up that day, which was untrue One of the 2 elevators got stuck every day.

Loved One Particular Harbor better than Margaritaville - very clean, quiet and relaxing Loved that we had use of 3 hotels

Hotel was expensive Food very expensive No gluten free options for my daughter (breads or pizza) Restaurants, hotel and shops overcharged on many things so need to look at your receipts to see what you are paying for!

The staff were professional, competent and efficient. This was a good hotel with rooms which were generally clean, well appointed and comfortable. The hotel had a water themed play park which played loud music all day. However there was also a quieter beach area linked with an adjacent hotel. We enjoyed having kitchen facilities to cook our own breakfast. The hotel also had a few restaurants.

We arrived late and had to change rooms because of a blocked toilet. Then there was much confusion over the location of the new room. However the staff were always friendly, helpful and supportive.

The rooms were modern, clean and comfortable.

Breakfast wasn’t included. Didn’t have much activities as well as rooms were not sound proof I could’ve hear the other guest in the room opposite mines a few times had to turn up my television to drown out the noise

The rooms and resort are beautiful. Wonderful location right in the middle of things. The hotel and pool area were very clean. I saw the staff out cleaning the pools every morning. The view from our balcony was gorgeous. The bed and room was very comfortable. They do provide bottled water for free. I would definitely recommend this place. Each time we were at the front desk to check in or check out, etc there was only one person. It's a busy enough place that warrants a second front desk person. That was a draw back. Also, we got stuck in the elevator one day. The security guard and maintenance man were so kind and got us out after about 20 min. I gave him a hug. Problem was initially I couldn't get a hold of anyone. We pushed the "call" button in the elevator. It rang for 10 min. No one answered. Then I called the hotel number from my cell (thank God I had my cell!!) and no one answered! I had to call the spa at the hotel to get someone on the phone. She was the one who notified security we were stuck in the elevator. Once we were out, the security guard asked us our name and room number. He said he would notify the desk if the situation. He also said this had never happened before since he worked there. We never got a message from the hotel or the front desk or anything. I was hoping we might get dinner at Wasabi Joe's or something but no mention from anyone Besides that snafu our trip was wonderful!

The pool area is amazing!

Staff did not respond to our multiple requests to fix the constant running and flushing of our toilet. It took 3 requests and 4 nights of listening to the toilet flush before anyone responded. .