Everything was OK, great breakfast buffet, except…

The internet sucked, kept bumping me off and impossible to get anything done. I spoke to mgmt in the morning and they said it usually works very well but last night they were full. This is a lame excuse as every hotel wants to be full. They are not equipped to handle “full”. They need to upgrade their system as it is unfair to not provide the same level of service. They are a BW and we choose this hotel for dependability and a certain level of service. They are listed as a Plus, but with their internet problem when full, they minimized my experience.

Location. Decor. Comfort. Car park. Little table and chairs outside room. WiFi. Pool when few about. Restaurant.

Inflexibility of staff, not particularly welcoming or friendly. We arrived early but staff wouldn’t give us a call when our room was ready. Gave us towels however to go to the pool and suggested we change in the cramped public toilet. Ended up unlocking the spa door which incidentally was not up and running as a ‘spa’. Pool too small for number of guests and people had difficulty getting in and out as no handrail. Frightening watching an older man struggle - he used one of the plastic chairs as a support. It’s an accident waiting to happen. Mini bar fridge off in room - one of their environmental initiatives. Better taking it away as serves no purpose. Very small bathroom - water everywhere when showering.

Lovely breakfast, very nice decor, great pool, Excellent in-room air conditioning (needed on the hot days we stayed), helpful staff.

A bit more restaurant variety would be welcome. Seemed to be the same menu every day. And very little mid-range choices - just higher end plates. Therefore we went out more than we had expected. But at least there are options nearby in Selestat which is very nice.

Immaculately presented modern business type hotel. We were travelling down to Italy so for us the position near the autoroute was very convenient. We had a lovely meal in the restaurant presented to us by efficient yet friendly staff. Would stay again, maybe next time for a couple of night's. The breakfast was perfect with sparkling local wine available on a Sunday morning. We made a bucks fizz with ours from the quality orange juice. Hot and cold option's available with great coffee.

Not applicable all was great.

Everything. It was really nice atmosphere. Central. Close to all tourists attractions and near bike route. We were on bike tour. Love the pool after long bike ride in the heat to cool off. Wonderful meals in restaurants and exceptional brunch. Highly recommend.

There were no changing room or shower at the pool. Had to shower in hotel room prior and wasn’t allowed to go through lobby with bathrobes or swimsuits. Didn’t have many change or clothes due to bike tour. Didn’t want my clothes to get wet. Would be ideal to have a changing facility at the pool or another entrance to get into hotel without going via lobby.

The outside of the building does not promise much, a bit brutal, but once you are inside, this hotel is amazing. It is welcoming and comfortable. The staff are all friendly and helpful. The room was spotless, bed comfortable and shower was OK. I had a great night's sleep and woke up refreshed. The breakfast was generous.

Car parking is an advantage. Breakfast was more than ok. We have seen deer while having breakfast and it was fascinating! In the middle of the nature. Crew was helpful and kind.

Room temperature was a tricky thing. It was very hard to make it stable since the air conditioner was noisy.

The staff! All the staff…from senior staff to apprentice! The food at the restaurant…I don’t know what they put in those plates, but it tastes soooooooo delicious!!!

Room kinda small to my taste. Just for info, you need a car if you want to be mobile.

Well appointed hotel with a great restaurant. Private grounds with pool are good to relax in. Room is comfortable with good sized and firm bed. Staff are friendly and professional.

Would be great if there was secure parking for motorbikes.

Very convenient location close to the motorway but very quiet surroundings. Very helpful staff. Breakfast was very good with a broad selection of food.

The coffeemaker in the room did not work. I found the pillows uncomfortable for my taste. The best view is facing the distant mountains (although there may be some noise from the outdoor pool and serving areas in the summertime). The other side has a view to industrial buildings but I suppose for a single night stay it really does not matter too much.