The food was pretty good and they had a bunch of great options. We were upgraded to a master suite from the Junior Suite. Romain and Carline made our check-in smooth and us welcomed. The bartender Kevon was a gem and our housekeeper Shelisa was sweet and knowledgeable.

We were privilege but didn't feel privileged at all. The staff in the privilege lounge were rude and not helpful at all. We ate there because it was in our building and each time the food took an hour even though there was no one in the privilege. Also, Sasha at the privilege desk was no help at all she couldn't answer any questions or set up any reservations or connections on our behalf. We would not do privilege again because we didn't get any privileges the butler didn't come to check on us. We ordered in room dining that was never delivered.

I love the aesthetic of the interior decoration. The staff is very welcoming and professional. The pool is also amazing and there are so many restaurants to dine in. The gym was also great.

They need a mixologist and fruits to make certain mixed beverages. They also need an entertainment group to do daily and nightly activities at pool like Temptation Cancun. It is an adult hotel and we are on vacation so there should be activities that make us want to stay at the hotel all day all night and also the activities should make us do things we wouldn't normally do all in the name of fun, pleasure and entertainment.

We loved the ambiance, the landscape was breathtaking, we left feelimg breathless not to mention the Customer service from the Bell man that approached us and helped us with our luggage, to the front desk person, to the person assigned to take us to our room. We loved your kind and welcoming presence. You made us feel comfortable. The restaurants were top tiered, the food was delicious the best we've had yet. We got what we planned for, exceptional service. I want to highlight Gorgette the Manager in charge of ensuring that guests enjoy their stay, who wowed us before our stay ended, thank you so very much. We appreciate you. Really, really appreciated Katia from Concierge who greeted us with her captivating smile and kindness, hee superb attention to our request to reserve one of the hardest spaces to get in during this season. We applaud and appreciate your effort in going above and beyond to make our stay joyous. Big! Big! Big ups to Chef Moses -and Joshi -who did so great in getting us a whole steam fish for lunch, that, was excellent! Man that exceeded our expectations as you did not promised but delivered. My husband cannot stop talkimg about that experience, grinning from ear to ear. Efortlessy, you served and ofcourse the hostess at the time Merissa- thank you for paving the way and for your welcoming presence, we will not forget you. We do not remember the other young lady, she is pregnant, she also worked on the same shift with Merissa, wishing you a safe delivery may your beauty and kindness be upon you and your unborn child, you made us smile. I pray God's blessing on you all. Also we want to highlight Brison-and the Food and Beverage Manager we forgot his name. Thank you for making our stay memorable. Oh how can I forgot, the pool exercise was awesome! Wow bowling was fun we did it twice.Man the entertaiment is dope! We loved all of it!

The only thing we did not like is that we had to leave so soon and that the entertainment had to end. Please consider extending the live band to a later time than you do.

Food was excellent. A great choice in restaurants. All bar/entertainment staff were excellent and very friendly. Kyash was a massive highlight he really made the holiday. Fantastic pool area.

The staff were excellent: there was an incident with some rude/violent guests and the staff were targeted. I was disappointed to see the guests not removed from the property and I didn’t feel like the staff were supported. They had to continue serving these people who were absolutely vile and totally intimidating. I feel the management should have taken much better care of their staff. The cabanas were lovely - but better roofs that stayed in place would be good!

Big property, well maintained. I loved the lazy river and bowling options. The ice cream stall was great. So many things to do. I had the options to visit the neighboring resort (Ocean Coral Spring). My room was amazing. Nice and big. The mini bar had ALOT of options. I booked a Privilge package and had butler service and a dedicated lounge and restaurant area as well as beach area. The staff made my visit fun and enjoyable. Everyday we had games and triva poolside. The drinks were amazing. Love the fact they played music for hours poolside. The location isn't bad. The food was good. Different options available. They also had a club that was good. The dj actually played good music and the vibes were litttt. It wasn't your typical 2 hr party. It lasted twice that. The welcome package I got was also nice.

There wasn't really anything I disliked.

The Property was absolutely stunning. So many great views. The staff was absolutely amazing! A special shout out to some members of the team: Mrs. Gorgette, Mr. Tevin, Ms. Akim, Ms. Candace, Ms. Ramona, Mr. Anthony, Mr. Jounoy, Mr. Demario, Entertainment team by the pool and karaoke at sports bar, And everyone on the spa team on the day of 11/25. Each and everyone of them added a special touch to my vacation that I’ll always remember! Hands down will stay at this property again!

Can improve on liquor inventory. Some safety hazards by the pool bar Cooks could be more consistent at the hibachi restaurant Sports bar could at least be open @ 12pm on Saturday and Sunday for early football games

I love this resort it's my second time, everything from clean rooms, great staff, and management is extremely accommodating. The food is good from room service to restaurant dining. As soon as I arrived, i was greeted by David our driver, whom I met 2 years ago along with Delvin, our room butler. At the Resort or home, they both made sure that we had everything my little heart desired. And to top it off Georgette went above and beyond to allow me to stay an additional 3 nights when the resort was near full capacity. Also, Delvin, on his day off, reached out to me and our new Butler Omario to ensure that our move to another room went smooth. Valentine, who runs all the restaurants, remembering our names, made sure that we were happy with the food and we had everything we needed. Everyone has their own experience, but ours has been exemplary. I definitely recommend this resort. And my favorite part is the staff, that's why I come back here every year.

Not enough pool towels. My suggestion is that they should have people check in and check out the pool towels.

I liked that the front of house staff were so polite and willing to accommodate me. Kimesha and Vickie at the front ask were amazing. I can’t fault our interactions and how helpful they were. I liked that I had good access to the beach and to the pool. There was a good range of options regarding food which was nice.

We had issues with some of the staff in the dining area being a bit miserable and grumpy. Which was off putting at times but we didn’t let it ruined our vacation. There were 2 days where they didn’t have any towels so we didn’t get a chance to enjoy the beach or the pool on those days. The floor in the hotel room was usually wet and coming back to the room with a wet floor was not nice.

The property is extremely clean and everyone there is super friendly and welcoming.

We booked the rooftop suite on booking.com and when we arrived they didn’t have our reservation. That was fine because I understand search engines are 3rd parties. They ended up upgrading us and the suite was amazing however we had to wait 2 hours to get in and we never received our complimentary bottle of champagne for being privilege. A manager never came out and apologized for the inconvenience. This was truly disheartening considering we paid over $1,300 to stay for 2 nights. Overall it was a great stay, I just wish that situation was handled differently.

mostly everything. loved my stay

I had to bring my own bags to lobby for checkout. butlers were untimely