Very nice, luxury and clean

Nothing

The view of the bay was nice. The rooms are regularly cleaned and checked up on by housekeeping. The concierge was very helpful with recommending restaurants and making bookings, and taxis were always readily available at the entrance.

I booked a king size bed and my room was changed to give me two twin beds oushed together, which creates a hollow in the middle and isn't comfortable, espeacially for two people. There was some maintenance work going on so a bit of noise but not too much, and there was a notice to indicte that the work was ongoing. The prices were high, but it was Sakura season so that was exected, especially as the booking was last minute. There also isn't really a gym with weights (its more cardio machines) so if you need a proper gym you'll need to go outside.

location, luxury hotel, great view from room, great concierge function (store luggage, arrange transport to airport etc

staff at the seaview deck was arrogant, make us feel like we should be on our knees to be there. First day we were sent away 20.30 because it closes at 21.00 (we only wanted to enjoy the view), the second day at 20.00 we were asked to leave our front row seats 'because there was s reservation(????). We grudgingly moved seats enjoyed our drinks and then: nobody csme, the seats remained unused. When we asked the waiter he said 'it was last minute cancelled'. I was expecting an apology, felt treated as a second rate hotel guest. After a week back home I am still angry when I think about thst situation.

Good location! liked the club facilities

The breakfast areas was too crowded and choices for the breakfast should be better for a 5 star hotel

Our room was upgraded to the IHG club floor, which was spacious, comfortable, clean and well appointed. We had very pleasant, open views of Tokyo Bay. Although in a quiet part of town, the hotel is a short drive from Ginza and is close two two Tokyo Metro stations, including Hamamatsucho, a major interchange to which the hotel provides free shuttle bus services. The hotel is also close to Rainbow Bridge for easy access to the eastern parts of Tokyo, and there are two very picturesque nearby parks. The variety and quality of restaurants in the hotel is also strong, although our trip was too short to enjoy this fully. Finally, the ferry and cruise terminal is nearby which is helpful for those looking to explore Tokyo's outer islands. Good value for Central Tokyo, too.

We were surprised by the hotel's lack of gym and spa, although the coastal roads nearby are good running spots and made up for this somewhat. There are also limited eating options in the immediate vicinity of the hotel.

The location at Tokyo Bay is two subway stops away from the bottom of Ginza, making it great for getting around Tokyo without the noise of other areas at night. Hotel service was excellent, and the rooms were good-sized. There was also a great breakfast buffet.

Not too much. Pillows need some options like the other chains (memory foam, etc.). It would have been good to have some of the more modern room options (USB-C, the ability to stream to a connected TV, etc.), but these are minor.

The view was fantastic Guest room and bathroom was clean and comfortable Club room was peaceful and we were always able to find a table with a view Very attentive and polite staff

The guest room was too hot and we were not able to change the temp on the thermostat and the bathroom could do with more lighting. We were on a vacation so a bit surprised to find that the bars close at 9:30pm.

Rooms were very spacious and had very good amenities! Amazing view! Staff was very friendly and helpful - especially when we needed to get a taxi on the last day to the airport. Very good spread during breakfast!

Location is quite far away from main shopping areas - you will need to take a train down. Wish there were more facilities in the hotel itself like shops and a spa.

Great location and views of the harbour from the bedroom. Train station and shopping complex with lots of food close by in addition to a family mart. Large room size for Tokyo standards. Very hot shower. Friendly and helpful staff.

Mostly pay for the view. For the cost of the room the hotel doesn’t have many other amenities. The gym is pretty average, no sauna or Onsen. Okay buffet breakfast. No kids room.

Everything

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