The staff were very polite and helpful. The breakfast buffet was small but pretty good. One special thing made me feel very warm was the hotel provided small towels in the lobby for guests to take on the rainy day. I never had this service before. It made me feel that I was really taken good care of, even though I went outside of the hotel. This was a very warm feeling especially when I traveled alone in a foreign country. I appreciate the small towel very much, since I could use it to wipe myself and keep dry during the day out. Also the washer/dryer is very efficient, which I didn't find common in other hotel laundry facilities.

Nothing.

Staff was excellent, Customer Service VERY good. Everybody was polite, courteous, attentive and kind. Hotel's location is perfect. Rooms are comfortable although a little smaller than they appear online, good for one person but if two, would feel a bit crowded. Very clean and very comfortable though.

Breakfast. Food was good, selection of items was good but this felt like a limited breakfast for what you pay. When travelling I always book rooms with Breakfast Plan but in this case, I don't recommend it. Next time here, I would book room without Breakfast, pay less for the room & eat breakfast outside the hotel. Again - food was prepared well, it was delicious but too little for what I paid.

Rooms are better appointed than in other business hotel chains. An extra ottoman stool was provided, for example, and the lighting fixture plus WC was new. The bathroom was also larger than usual, with the bathtub separate from the shower area. There is a pillow bar and guests can choose from different pillow types depending on their sleeping preferences.

A good number of bugs had made their way into my room (i assume when the window was previously open) and were flying around at night attracted to different light sources. I got bitten twice and my finger/arm swelled a little.

Good room, wonderful staff, and excellent breakfast for this class of hotel. As a Japanese living abroad, I spent many nights in Tokyo for my business and personal trips in last 10+ years, and this hotel is clearly a top tier one for my style of stay. Room: standard Tokyo size but toilet and bathroom are separated. Location: excellent as the hotel is in walking distance from both Hamamatsucho station and Daimon station, which are directly accessible from Haneda Airport by Keikyu Line or Tokyo Monorail. Breakfast: Primarily Japanese style of quality ingredients (some local foods were offered when I stayed). Excellent to enjoy the first/last quality Japanese-style breakfast after/before the flight, without paying sky-high near the Airport. Staff: Professional, friendly, and caring staffs who represent Japanese hospitality in a comfortable way.

Nothing in particular.

The location is good when it's a public holiday. Actually it's situated in the business area. So, you can imagine how crowded and busy the location is if it's a working day. The hotel is more like for business or people who come there for conferences or business meetings. So, a nice set of resources like slippers and towels are provided. The toilet and shower room are separate. You can actually enjoy a mini onsen in the shower room as there is an area for showering and a tub for onsen. The room has good sound proof which you can enjoy a quiet night sleep. One good thing about this hotel is that they have eight types of pillows for you to choose from as they are selling pillows. There is also a list of resources you can choose at the lobby like masks, mouth washers, perfume etc. I think it's nice service.

Location was great; very convenient to multiple lines that got us to all parts of Tokyo easily. Room size wasn't huge, but actually a little larger than standard Tokyo double rooms so that was actually a nice surprise. Liked that the toilet and shower areas were separate. Made it easier for 2 people to get ready in the morning.

A/C didn't work really well; it was acceptable, but never really got very cool in our room.

The room was small but well laid-out, with an adequate desk for working and a comfortable bed. No view out the window (facing a blank wall next door) but at least letting in plenty of light. The hotel is within walking distance of Hamamatsucho Station, which is both the Tokyo terminus of the monorail from Haneda Airport anda station on the Yamanote Line that circumnavigates central Tokyo, so quite convenient.

The breakfast room was a bit crowded for the first half-hour after opening each morning, so learned to go later. The breakfast is more Japanese style than some business hotels, but IMHO that's a plus.

Staffs are helpful. Generous in amenities/toiletries. Proximity to train stations ( 2 stations nearby), a lot if of restaurants, and close to some attractions such as the Tokyo Tower, we enjoyed our late night walk after having a bowl of ramen.

Wish there were more breakfast food selections but what was served was still good. We enjoyed it.

Location is good. There are two beautiful gardens near by and we found a really nice Italian restaurant as well. Ginza and Imperial parks are near, too. Also easy ride to Shinjuku. We also enjoyed free bath salts every night.

The room was rather dark without the sun light.

Location was great for public transport with a JR station and subway line nearby, breakfast had lots of vegetarian-friendly options, the bath tub was nice and deep, and the staff were warm and friendly. Of all the hotels I've stayed at, this had the best selection of amenities. I was very comfortable and impressed.