The grounds are beaitiful, the hotel is in good shape. I think the price of everything was a bit expensive vs. the actual experience, even with the CAD cheaper than the USD.

Staffinf seemed short. Very bad waiting time at the fornt desk - do not have people sitting in front of the computer in the side office with the door open whil;e 5-10 people are waiting for the front desk to service them - they typically only had 1-3 people at the reception desk but always 2+ people sitting and chatting in front of the computer off to the side - annoying.

Beautiful manor with breathtaking views. The Manor is always superbly clean, and the staff are always cordial and helpful. The room we reserved had views of the river, and it did not disappoint. We ate a few times at the manor, and each time, it was delicious. I highly suggest taking in the weekend brunch. The activities available locally and on grounds are vast and fun and for all ages. Our first time in the Malbaie region and it was a blast. It's a pet friendly hotel as well, so bring your furry family members.

I can't say that there was anything we didn't like.

Essentially, they did not want to give me the river view room that I had booked on booking.com. When I checked in, I asked if the room had a river view. They said it was not available. When I said I had booked a river view, they tried for half an hour to give me a room with a river view. Thank you. The room I reserved is the same as the room they gave me. It wasn't the quality but the river view was worth everything, thank you fairmont

There is nothing to dislike, everything is super, thank you fairmont employees.

Elegant and full of vintage and antique furniture. Plenty of things to do on property. A nice place to spend a couple of romantic nights. Pool, restaurants, putting green, golf course, hiking area, views of the river…the food was pricey but absolutely worth every single penny! The best! Beds were comfortable and linens were lovely!

There was nothing we didn’t like. You have to arrive knowing it is a 125 yr old property with a great deal of history and has the feel of a castle or historic building.

My parents stayed at Le Manoir Richelieu in the 1950's so, 73 years later, here I am with my wife. Three nights gave us the time to enjoy all the facilities, visit neighbouring towns and villages, hike, swim, relax. This hotel is featured as a five star first class hotel, one of the "Castles of the North" and it deserves that recognition as the entire property is so expansive and interesting in so many ways.

As a first class five star hotel, in a property with so much elegance and history, it was disappointing, even disturbing, that so many guests dressed so casually. One would expect that, given that the property and its hospitality staff are so perfect and poised, all guests would want to rise to the occasion, be proud to be staying in this amazing "Manoir" and would make an effort to look and behave in a smart manner. While, once upon a time, there were specific dress codes for meal times, maybe first class hotels could have a "recommended attire guideline" that would be helpful to all.

I loved that the hotel is pet-friendly and I could take my dog ​​with me. Clean and comfortable room, Le Labo bath amenities, excellent breakfast with a variety of products and a wonderful view of the Saint Laurent River. I loved the smell in the hotel lobby, I liked it so much that I bought a bottle to use at my home. I loved my stay at this Hotel!

What an experience. It was all about the human touch, the personalisation of the little things that exist. They are so helpful and the food is exceptional. I would go back. Good value for money given there’s so many activities included. Concierge was such good vibes

Air conditioning was not working so very uncomfortable for a group of 3

Location was great to travel around in the area. There was a lot of activities and amenities to enjoy. Since they are already included in the resort fee there was no additional cost.

The room was really small and outdated. I am used to queen beds for double rooms, but these were doubles. Bathroom was also quite small.

A great location right on the St Lawrence. The chateau is the standard bearer of Fairmont and when you pull up you know the experience will be great. Service by staff were always met with a smile, great to know most staff were bilingual, my French skills are embarrassing.

Parking, very scattered about the property

View, bed, and staff - all outstanding I got sick and had to add an extra day- no issues, and was looked after

Le Sentier des Planetes - I loved the walk but there are some dangerous ice floes where I fell and hurt myself - I would advise people to wear crampons before venturing out