When I first pulled into the parking lot I was a bit concerned. The hotel looks a bit dated and rundown, however, when I entered the lobby I was pleasantly surprised. It was very clean and pleasant. I asked to see a room and again I was surprised. The room was very clean and comfortable. As a flight attendant I have stayed in many 4-5 star hotels that weren't as clean as this. The staff was very friendly and helpful. The Woodhaven Police Department is right across the street which is a nice plus even though the area felt very safe with lots of shopping and eateries around:)

The pillows. I am a bit of a pillow snob, the pillows are small and just ok. The bed was just fine.

Good size room and it was clean, Even though there were 4 lamps in the room. none were very bright. The bathroom lighting was good. The only problem we had was the toilet handle not working properly causing the toilet to run, Also, no actual threshold between the carpet and the tile in the bathroom and it was rather rough on bare feet. We did talk to the front desk clerk and at the same time a maintenance man was there. They explained they would check it our but that your facility was doing remodeling of the rooms and our room is set to be done in the near future.

Second time I stayed in this hotel. Stayed 4 nights both times as I was in town visiting family. Perfect little retreat. Lots of shopping and restaurants near by. Looks are deceiving, looks like a truck stop when you pull in, however, nice inside and wonderful staff. Safe area!! I stay every time I'm in town visiting family:)

Works for me. Nothing I didn't like.

I am deeply disappointed by the discrepancy between the advertised "breakfast included" option on the Booking.com website and the reality of my experience at the hotel. Arriving with the expectation of enjoying breakfast as part of my stay, I was dismayed to find that this amenity was not provided. Instead, I was offered a nominal $2.00 voucher as compensation, which does not adequately address the inconvenience and disappointment caused by this oversight.

Nice Hotel, clean, safe, and friendly staff.

That's the only problem, I was looking forward to breakfast at the Hotel restaurant. We arrived on Sunday, and Monday morning when I went for breakfast, the Hotel restaurant was closed. Very disappointed, was looking forward to a nice fresh breakfast. The clerk at the front desk said it was closed on Mondays. But on the website it mentioned nothing.

The staff, facilities and food were excellent! Everyone was extremely nice and helpful! Would definitely recommend!

The only recommendation I had was updating the lamps to include USB charging stations.

Easy to get to, clean, friendly staff, one floor, nice pool area and restaurant attached.

Outdated, tv wouldn’t work, and unaesthetically pleasing.

good breakfast.The pool was very nice .The staff was friendly.as someone also said could use newer toilets to taller ones,the outside areas could have used a good clean up

It was close to the highway so that was always nice and not too far from a restaurant to go for dinner.

We were disappointed that the refrigerator didn't work. We always have a cooler of stuff and like to put it in the fridge overnight before we travel on.

Very clean and the water temp was awesome! Great comfortable room.

The toilet was a little slow flushing