I was so impressed with our stay. We picked this hotel due to its proximity to the park and ride into Oxford (very handy) and we noted that the hotel generally had very good reviews. I would say that we didn't have the highest of expectations booking this hotel, but we were very pleasantly surprised by how enjoyable our stay was and it was a real highlight of our weekend away. We travelled as 2 adults and our daughter (under 5). In terms of the room, it was very spacious and whilst we didn't spend a great deal of time in the room it was very comfortable. No complaints. In terms of location, it was perfect for a sightseeing trip. Only 10 minutes or less on the bus into town and a 5 minute walk to the park and ride. The bus cost £6 return (pretty good compared to the price of an Uber!). But what really made our stay exceptional were the efficient and friendly staff throughout the hotel. I would have expected the hotel experience to be quite impersonal at such a large hotel chain - but this was not the case at all. We decided to eat in the restaurant and the staff were just amazing, really friendly and attentive, and the restaurant has a very wide menu. The staff were also able to accommodate my wife's wish to watch the FA Cup Semi Final during our meal (although sadly, they couldn't do much about the result!). So I would recommend using the restaurant, particularly if you're traveling with kids. I cannot recommend this hotel more highly and I know that if I were to repeat a trip to Oxford, I would not hesitate to book this hotel again.

Really hard to fault, particularly given that the hotel was more economical than a number of local alternatives.

The breakfasts were excellent.

We didn’t like the fact that the housekeeping staff continuously opened our door or tried to get in throughout the morning albeit we were there for 2 nights. On the morning of departure the same happened albeit we didn’t need to vacate until 12 midday. A Do Not Disturb sign would have been useful.

Spacious, clean, comfortable; friendly , helpful staff; good bathroom with bath and non-slip bath mat! Copious and healthy breakfasts. Pleasant lounge areas. Optional entry of housekeepers.

Lack of shelves/ drawers for storage. We had to drape our clothing over the large sofa! Hangers difficult to use as not detachable from their ‘stalks’. Lighting not efficient - attractive but a central ceiling light is essential. Car access not obvious - had to duck under car-park lever a few times… NO EV points on premises. Peartree has just one point, insufficiently signposted.

Location for visiting Oxford for first time was great. Park & Ride terminal next door with regular bus service right into centre. Room was comfortable with huge bed, everything clean. Aircon superb with simple controls (was 28deg outside during our stay), fridge in room, all plumbing worked well, Dove soap dispensers a very nice touch, rather than those silly little freebie bottles you get at most hotels! TV and internet OK but channels a bit limited. Lifts to all floors. Plenty of parking. Restaurant was good, lots of choice, nicely cooked. Breakfast was very good indeed. Staff mostly very friendly and helpful. Cost reasonable.

Limited drawer space in bedroom. Otherwise all OK.

Great stay for blenheim palace event as right next door to park and ride. . Front desk greeting could have been a little more communicative, though was polite. Hostess at breakfast was exceptional. Breakfast choices great. Couple of suggestions for rooms. Better lighting room very dark even with all lighting. Very large tv was on dressing table covering all of the mirror... needs relocating. Perhaps a couple drawers for extra clothes storage. Some hooks on wall. Lack of plug sockets. Lack of tea/coffee sugar and milk in room. Biscuits would be nice. Double glazing was very effective no noise from road at all. Would definitely stay again. Good value.

Everything. This hotel is exemplary, as are the staff,facilities and food Claire(in restaurant)Bulbul,Akash,Daniel on reception are charm,personified. Dinner (especially steak)was great. Breakfast (very reasonable as was special 'dinner' offer)was amazing. It honestly compares favourably with The Hilton,Park Lane.,little touches such as charming Indian waiter checking on every table that dinnerxwas satisfactory. Location great,amazing Taxi Service with lovely drivers. We plan to return..what fantastic value. Thank you.

Nothing.,,every single aspect was beyond expectation.

Staff were excellent and nothing was too much trouble. Kyle was excellent in the restaurant, nothing was too much trouble and he made our evening. Daniel on reception acted immediately when I reported a defect and it was fixed in 20 minutes. Food was really good, hot fresh and attending to use the Academy for our 5 day course was great.

My only criticism was the room lighting was a little dark when I was doing evening assigments for my course but appreciate this would not have been an issue for most people staying and I could have used the numerous seated areas downstairs but chose not to.

Very luxurious and we felt welcome

The road outside the reception was one way and gets blocked easily causing drivers to be delayed when leaving the premises. We were keen to get away this morning when we checked out just after 10am but there were two cars blocking the exit area, so I had to use the no exit part of the road (the wrong way) and got shouted at by a driver. I didn’t have the time to wait for the two cars to unload. Also not enough reception staff for the volume of guests coming in and out each day. Long waits to be checked in and out.

This hotel is lovely and it has a great outdoor area. The staff are wonderful, and dealt with a difficult situation perfectly when someone accused a member of the bar staff of being rude. He was just making a valid point and was not rude at all. I just thought I'd put that out there in the hope management see it and don't give him a hard time. Breakfast - there was so much choice and what I had was very good.

The pillows were too small and not comfy, and one was smaller than the other. As far as I am concerned, this is the only issue that needs attention.

Comfortable and clean rooms, quiet, good facilities, good breakfast buffet with huge selection of hot and cold food

Dinner was quite good but we had booked on booking.com for half board for 2 adults and child and no information was available on what this included either on booking.com or holiday inn website. When we arrived for dinner , were told we had only paid for 2 adult dinners and child either had to have child menu or we had to pay (which we did) for extra adult dinner so he could eat from full menu. Have to pay for parking unless have blue badge - had expected it to be free as large site outside main city