The spa was lovely and it was relatively easy to book in for. The spa reception was very quick to email back! When my partner and I were stuck in traffic and couldn't get to the restraunt for our reservation for Afternoon Tea, they were happy to accommodate us for a later time. The room was cozy, the bed was comfortable and bigger than expected to be plus it was quiet and not too far from reception.

The room was a bit hot at night and could have used a fan. I'm sure reception could have accommodated us but we got back to our room around midnight and felt bad to contact reception so late at night.

Received a very friendly reception, and after having a prior booking elsewhere that was not so nice, it was very refreshing. The staff were very relaxed and informative, nothing too much trouble. The spa facilities were wonderful, and although we had a booked time slot, this did not feel mi ro managed in any way. We respected the fact it may be busy and just enjoyed our time there. The food was also really nice, and they catered to our requests. Brunch was excellent, and it's clear they have improved their food quality. Great service too.

Would have been nice to have water in the room, but it's just a small thing that did not impact our stay in any way.

Super location for hospital day operation. Has a great character. Interesting and lots of facilities. Good food and breakfast. Not gourmet but wholesome and more than adequate. Good value for money. The staff were all wonderful and really went out of their way to help, advise and ensure that we were looked after. Breakfast was good. Some areas such as the restaurant were a little tired but the restaurant team were wonderful. Great experience in the on site pub for dinner. Great pub food. Sad the circumstances meant we could not take advantage of the spa.

Bedroom carpet could have been cleaner. Didn’t like the pillows but that is personal as the ones supplied were to prevent allergies and we like down.. No razor point in the bathroom and limited shower gel. Internet was not good and very variable in quality. TV worked only intermittently and not in all channels, a message kept coming up to check aerial. In room safe didn’t seem to work properly. It could have been me but I do travel a lot and always use the safe. Brought to attention of reception and when I had a problem the duty manager was there to help very quickly.

It’s a fabulous location with a very attractive little village full of craft shops, a lovely cafe snd lots of different food options. The staff were eindrf - and their ability to cope with a huge fall of snow - despite some staff not being able to get home or into work at the shift change - was absolutely exemplary. They also went above and beyond to help guests who needed to leave to get away safely. Bravo!

Some of the decor / soft furnishings are a little tired and dated - but it’s easily made up for by the cheanlihess and diligence of the staff.

Quiet. warm & comfortable room with a good view & room service available. Help with suitcase. - Vegan hot meal was delicious. Excellent swimming pool & good thermal suite. - Liked steam room & hot rock sauna in particular. Spa treatments received were lovely - Therapist Megan was great - Knowledgeable & down to earth. Value for money experience.

Request for a room with a bathtub on booking - Not available on arrival -Walk in shower with large rainfall shower head a good second place. Disappointed that had to walk from outside balcony room to spa facilities - Treatments booked alongside room. Robe not provided beforehand.. Some aspects of the thermal suite need attention regarding cleanliness & repair. Not the best of view from the outdoor hydrotherapy pool - Overlooks a new housing estate. Sandwich & side order meal delivered to the room wasn't as ordered & arrived without cutlery & condiments.

Lovely room, large bed and excellent bathroom facilities with plenty of space to relax .( although we could hear a man who appeared to be worse for wear with drink continually shouting/ talking to his partner ! ) Spa and swimming area lovely ,not too busy and staff lovely. Excellent breakfast, very polite and welcoming staff. Food was very hot and well cooked.

We found some of the spa facilities unavailable in the evening. We ate in the outside pub late afternoon and I ordered pizza which was rather greasy.I did not realise until after that they used vegan cheese which probably accounted for this . An alternative cheese would be nice to customers who were not vegan

We stayed at the hotel in August 2024 with our family of four (two adults, two kids, and our little dog), and it was a fantastic experience. The room was clean, spacious, and had comfortable beds, making it easy for all of us to relax after a long day. The hotel was also very pet-friendly, which we really appreciated. One of the highlights was the lovely spa area—it was the perfect place to unwind and recharge. The facilities were excellent, and it was a great addition to our stay. Overall, we had a wonderful time and would highly recommend this hotel to other families.

The bed was comfortable and the bathroom was spacious and clean. The spa is good, love the large pool windows. Staff are friendly. I really enjoyed my massage. The grounds are well kept. Breakfast was good.

My mugs and teaspoons were dirty in the room. Not washed actually dirty. The £100 deposit taken at the online check in wasn't found until in the morning when I refused to pay for breakfast knowing I had already paid a deposit. The breakfast manager didn't let me out of his sights until he had confirmed the deposit was there. It's embarrassing, treated like I am refusing to pay. The toilets in the pool were dirty.

Spacious bathroom and very comfortable bed. Clean and tidy room and easy access to facilities. Swimming was super, and staff were very helpful in directing us. Thermal pool is well worth a visit. Easy check in and out processes. Beautiful premises and we didn't get to see and do everything. Definitely worth another visit.

Breakfast staff were a little moody and didn't explain the processes (just assumed we'd know where to find the continental bits, etc.). The bathroom shower door was quite short, so my tall husband ended up with water all over the floor. But I am knit picking!

Room was excellent and spacious bathroom with both bath and shower cubicle. Breakfast lovely and the staff in the restaurant, bar and reception very helpful and polite during our stay. We used the SPA on one occasion early evening and enjoyed the facilities which were very clean and relaxing. We will look to return next year !

Sadly the shower head old and when you moved it the plastic surround came off but easily clicked back in place, another recommendation would be to put some kind of shelf in the cubicle for soap, shampoo etc.....shower seemed older than the rest of the bathroom ? Another small comment would be to consider providing a toilet brush, just enables guests to keep everything lovely when other guests join you in your rooms lounge area. Did have an issue with the TV remote but reception solved eventually but took 2 nights