room was very comfortable, best bed i have slept in in a while , staff were all friendly when needed to help at all, pool and gym were very good and use of them alongside the sky sports in the club room, free parking and late check out make it seem a lot better value, had a minor issue where they seemed to run out of a few things at the breakfast at the same time on the monday morning, and took a while to replenish, but a very small grip to a lovely stat.

location is a little far our so mostly driving to places of interest, but pretty good access to the major roads, so not a major issue. food ran out at buffet breakfast at same time.

I had a double room that was basic but very spacious. The staff was excellent and the bus service was convenient. For an additional fee, I could use the state-of-the-art gym, which was great for me with my disabilities. The pool was average size, but it was still accessible to people with disabilities. Assistance was available if needed. During the festive period of December 25th and 26th, there was a reduced service, and rooms would only be cleaned if you requested it the evening before. All the necessary details were provided in the room, including full instructions on the restaurant’s operating hours, which I highly recommend. The food was of exceptional quality. While this hotel is rated as a three-star, I personally believe it should be higher. The staff went above and beyond their job duties and were truly marvellous. Overall, I would definitely return and stay longer.

The restroom is experiencing some blockage. Additionally, the room could benefit from some tidying up.

Lovely staff - my wife is not well (cancer) and the staff were very helpful in providing extra bedding and refreshments, bed was fine. All showed kindness and cheerfulness at all times. Night manager was very considerate. Cannot thank them enough. 24 hour Tesco nearby so able to get things that hotel could not offer.

tea/coffee in room was just about enough - sachets for coffee very hard to open for us, not enough milk. room a bit tired, small areas of mould in bathroom. breakfast on day of departure not so good - porridge not cooked enough, scrambled egg on hot plate almost cold for both breakfast days booked via booking.com which did not clarify parking over 4 hours has fee

We have visited this hotel as well as one or two others elsewhere in the Village group on a few occasions over the last fifteen years or so, and it has changed somewhat ,catering more for local fitness enthusiasts, as well as providing multi TV screens for sport enthusiasts, and young families. It's a bums on seats strategy that brings in much needed income , though not now quite suited to our octogenarian tastes. Nevertheless , our room was a good size with a huge comfortable bed, and a shower easily accessible for my wife, as a her overall physical capabilities slowly deteriorate. We chose not to sample breakfast in our 5 night stay as we had already made in-family arrangements.

Our room was on the 3rd floor at the front of the hotel looking across to Bournemouth General Hospital. On at least 2 nights, we were kept awake by noisy revellers on the benches in front of the bar section on the ground floor. Also did not expect the £5 per day parking charge ,added since our previous visit. However, this will not deter us from returning to the Village at sometime in the near future.

The staff were friendly. It was very easy to find our way in the hotel we had lots of fun in the swimming pool with the children . The location is perfect to the shops,beach,hospital and to the road. There was no pressure to leave the hotel after signing out

The carpets in the room looked aged and dusty The door to the sauna was visibly dirty and mouldy by the handle

Easy check in and check out. The staff were all very polite and ready to help at all times, from the front desk to the to the restaurant, the Starbucks and the swimming area this hotel can not be faulted on its hospitality as the staff have impeccable customer service and communication skills. The manager of the hotel was incredibly welcoming, friendly and attentive, went above and beyond to make sure that my partner and I were comfortable and ensured that we knew he was on hand to help with anything we may need. We definitely recommend this hotel and will most definitely return and even do a family trip with our two children next time as this hotel is very much a family friendly establishment, once your in your room their is little to no noise disturbances which was absolutely amazing as we did go to take a break.

Our room was on the second floor, accessible by lift. Plenty of storage and comfortable beds and pillows. We stayed due to the location to the hospital. The breakfast was good.

The seemed for a wheelchair user, which is great, though the buffers at the end of the beds were a trip hazard for us. Our room was above the entrance, which was very noisy during the evening and into the night as we overlooked the outside area for the pub/grill bar. Ask for a room the other side of the building! The menu for vegetarians was beyond poor. The ''pub classics'' had one dish. If you are vegetarian who doesn't enjoy spicy food, THERE WAS NOTHING!

We stayed here for a weekend and the experience is very good. the checkin process is simple. There is ample amount of parking space and they mentioned that if we park the car between 1530 on Friday to 14:30 on Sunday - the parking is pretty much free otherwise there is a charge. the rooms are of decent size compared to UK standards and restrooms are very good. and they allowed outside food. There is a tesco in less than 10 minute walk from the Hotel and a Bus station if we want to use public transport into Bournemouth.

As usual like many places in UK, the WiFi coverage could have been better

We only stayed here for the night, and did not take breakfast as we left the hotel very early for our flight back home. The decor of the room was fantastic, we loved it, the room was confortable and clean. The staff were excelent and we got our room immediately we arrived, even though it was before noon. There is nothing to complain about as far as the hotel is concerned.

Some patrons in the bar were being funny and noisy, Unfortunately there was a group of gay men who literally made the bar unreasonably uncomfortable. But the staff were understandable and gave us a table away from them.

Breakfast was lovely and a great selection. The staff were very friendly and helpful. The kids loved there lanyards. Nice size pool and the changing areas felt clean. We had a family room which was a great size and the shower was clean and easy to use.

The other guest congregated outside the front door smoking and swearing just as I was putting the kids to bed. (Saturday night) We have a couple transactions on the bill I'm a little unsure about as I payed for everything as we went. There was another 30 added on departure that my husband sorted. But headed realised until we were on the way home.