The hotel is great, it's in a decent location but is a distance from the pier, maybe 20-30 mins walk. The room was fine for my needs, there is a really good bar and I thoroughly enjoyed the slightly 'cheesy' nightly musical acts they had, I looked forward to those every evening !! I didn't have breakfast or evening meals but could see and smell them and they seemed really good.

The only issue was that the TV in the room was a bit up and down with it's picture quality, that however was not a big deal to me and i'm sure if i'd asked at reception they would have sorted this but I was not worried about it.

The car park was large. The Rooms were large and comfy. The Hotel was warm and the food was plentiful and delicious. Entertainment was good and well organised. The Hotel as nicely decorated with Christmas decorations and trees. Evening Menu was available. Snacks sold at the bar during the day also.We arrived to a complementary box of shortbread/fudge in our room.

Staff could have been more friendlier, not even a good morning was said from the breakfast staff. Coffee/tea/milk in the rooms were the cheapest version and sparse. The grounds were overgrown and unkept with weeds in the carpark and garden. Ashtrays overflo0wing outside by the back door and cigarette butts on the floor near the back door.

I complained at reception about the barking dogs in room 3. The lady on reception instantly offered us a different room with an upgrade. I was informed that the occupant had gone to hospital and had to leave her dogs unattended. After a brief chat with my wife we decided to stay in room 2 and put up with the barking. The dogs will have been anxious, and as dog lovers we chose to stay. We were settled in the room and just didn't want to pack are stuff up move rooms and unpack for just one night.

The power cut The main stair case to reception didn't have any emergency lighting. Had their not been natural light it would have been a problem. Imagine a night time emergency or a smoke filled staircase

For a last minute break between Xmas and New Year with the dog that included parking this was perfect. For what we paid, we was happy with what we got. Room was clean, warm and comfy. On NYE we was able to join the Gala entertainment to see the New Year in. I had the pool to myself the day I used it, it wasn’t too cold, and changing rooms were warm too. Was about 10mins to the beach, and then about 40mins to walk along to the pier and to see the Christmas lights. Lots of other reviews mentioned temperature… we were able to adjust the heating dials and open windows/balcony door to maintain it to how we wanted (so wasn’t too hot or too cold for us). Other reviews also mentioned the rooms being dated, yes the room we was in was dated but this wasn't a problem for us, we just wanted somewhere clean for us and the dog in Bournemouth. And finally, there were also reviews complaining about staff, we had no issues with the staff, all of the ones we met were friendly and attentive. Only staff we heard complain were the cleaners and that was just because their hoover had been moved from where they left it the day before. I would visit this hotel again if I were to return to Bournemouth.

The last minute rush to find ID to take with me as it was needed for check in (no real explanation from staff as to why or why it couldn’t be my partners ID). Upon booking I requested a dog friendly room (we was put 2nd floor furthest point away which wasn’t ideal for toileting 😂) I received a email to say no charge, but upon arrival charged £25 with a list of what we could and couldn’t do and charges if we didn’t. Which is understandable, but I would have preferred to receive consistent information.

The room was clean. The hotel was nice and spacious. Staff were friendly. Night reception were kind and helpful as I had to park my car far even to bring my luggage in and they were kind in keeping the door open for me. The bed was incredibly comfortable to sleep in.

I wasnt able to park in the car park over the 3 nights I was there as it was full. I had to find a space outside which was always a bit far. I couldnt open my bedroom door fully as the door would be restrained by the bed. Room was a bit tight but I did book a single room and it was a last minute booking so I was just grateful I had a nice and clean room to sleep in.

We stayed for one more night as we liked this place. Most of our experience I described in my previous feedback. I only add what I forgot. So it’s very nice to have a good breakfast in the morning (for additional money). And live music in the evenings was great. Additional love - it’s a pool (mostly for children as it is small but my son was happy) 😊

One more thing that I forgot - drunk people at the entrance (one pair was a little bit aggressive; we were waiting our food delivery and when I spoke with my driver they came and named their names and tried to take our food, the driver said “No, it’s not yours” but they continued to say their names like they were absolutely sure that it was their food; it was dangerously as I was standing myself).

Family Standard room was much better than Standard. There was cleaner, more ventilation and fresh air. Besides we found coffee/tea/milk/sugar on the table, it was nice :) Also we liked a free parking. But as for me I would prefer to pay for my booked place and to have a possibility to park wherever you back to the hotel.

We had not enough sockets (we unplugged the TV for charging phone or boil water. Free parking is good but if you catch a place then you go around the town and to the beach by legs because if go by car you never catch a place again (only if you are super lucky) 😁

Room-spacious and on suite, with comfortable bed Breakfast-didn't make it either day as catching up on sleep and nice and quiet to do so, so great Bed-see previous answer, great and comfortable room all round, too good to get up for breakfast

Nothing, busy because of Bournemouth Air Show-which somehow I had not realised, but staff well organised and coped with large influx very well-very busy obviously but no adverse affect to us at all and we parked on their site during stay

Comfortable and clean room, good location, friendly welcoming staff at reception; good room price especially for the time of year.

Very low quality shampoo/bodywash in bathroom; breakfast very overpriced for a self service system - with disinterested floor staff - sausages and bacon undercooked, eggs and black pudding dried out through too long in hot hold, and beans tasted as though the cooking process was "open tin and empty cold beans into gastro pan under heat lights".

The hotel was absolutely fine, the staff were welcoming, helpful & polite. Our room was large, more than adequate and clean. The breakfast was great and good value.

At the time of our stay two sets of lifts were out of action. The hotel's parking is a little limited, after going out for the evening we had to park on the road (although that wasn't really a problem). The building itself is perhaps looking a little tired, but I'm not complaining, it was great value.