The staff were exemplary, I am disabled, when my mobility scooter broke, as we came down by train, this was my only means of getting back to my home in Oxford. Not only were they extremely kind and helpful, but I was also able to book another night without any issues, as I was having a meltdown, the staff realized I needed help, as I'm autistic. There kindness, in comforting me, listening to me and making adjustments to the extra night, diffusing my stress levels, until help could come was exceptional. The staff were extremely professional. The manager, Tracey, was just wonderful, making sure I was alright. As a member of the Disabled and Neuro-diverse community, I have nothing but praise for this whole hotel. They were just fantastic, I was overwhelmed by the kindness and help. Truly, this hotel is the best out of the 3 here in Bournemouth. Sorry. Suncliff and Cumberland. So now to the room, we were upgraded at no extra cost, a nice surprise for our stay for a birthday treat. 🙂 the room was spacious with a fan and heater in the room, complimentary tea and coffee, our own fridge, and a Seaview.. It's absolutely perfect .. thank you, Tracey, and the team.

The pool wasn't open. However, we did go in March, and that's fair enough, as it is an outside pool. However, you can have use of the Sister Hotel, the pool its indoors so bonus.

The location and views were great, friendly staff. We had a sea view room and that was lovely. Big windows. Spacious shower cubicle and clean. The Spa added a bonus to our stay, I had a lovely massage thanks to my therapist, George. The access to the gym, sauna, and indoor pool at the sister hotel was nice.

The lift was very slow and outdated look, and if you're claustrophobic like me, that's a put-off. Me and other people had to walk up using stairs to our floors( 4th floor) for us. Besides the lift, we were happy with our stay.

Loved the sea view and rooms were perfect and modern. Staff were super polite, the spa was lovely and the breakfast in the morning was very good.

Only problem was the tv remote in our room didn’t work but wasn’t a big deal for us personally!

Booked hotel in June via Booking.com app as i had also booked tickets to watch Jools Holland live at The Pavilion, wanted to treat my husband to a night away from home. Not only was the price great value I also had the choice to pay via Klarna. Last week got a message from staff at Ocean Beach Hotel and Spa to apologise that due to staffing problems they were organising our stay at their sister hotel The Suncliff. Staff were friendly and welcoming and the room we stayed in has a very BIG and comfortable bed. My husband is partially disabled, and it was lovely watching him stay in one position most of the night. Was advised by staff that we could have used the pool, gym and all the leisure facilities but to be quite honest just wanted to relax before our big night out. Next time must ask for a room with a bath (as don't have one at home)

The only gripe was people outside after 2am being rather loud (not the hotels fault). We got back from our venue before 10:30 and would have liked a drink but bar was closed.

Breakfast was great and staff friendly room very clean and great sea view - close to beach etc great !

Be handy to have a little shop or something as the closest shop is about a half hour walk - that means we have to spend an hour walking to the shop and back to get food / drinks. Bar is a bit expensive- £21 for 2 drinks Also didn’t receive any information upon booking or arriving about how breakfast / dinner works - and if we need to book or just turn up so that could of been a little clearer Lastly our shower wasn’t great - water pressure very low - toilet didn’t flush properly and sink tap very week

Great location, staff very accommodating, had everything I needed in my room and comfortable nights sleep. Good value for money.

Although clean, my room was run down and tired. Bit of a musty smell as I entered but I got used to it after 10 minutes. Window looked out onto other rooms and very run down outside walls and air con unit. Slight hum from that all night but didn’t stop me from sleeping. Able to watch Tv for the most part but signal dipped in and out. I didn’t explore the downstairs but hallways and stairs were clean. I booked via this site and wasn’t aware that it was £12 a night to park your car, I believe if you book directly with them it’s free.

The hotel was convenient, close to beach , staff was polite , rooms clean but smelled like fresh paint, breakfast was preety basic, good value for the money but not worth more than that

Rooms are small , the fact that the indoor pool and spa is in fact somewhere underground at another hotel and the outdoor pool was not opened even though it was filled with water and the weather was perfect for that,

We stayed in the sister hotel, Suncliff hotel next door due to issues at the ocean beach hotel and spa. I was given enough notice that our booking was going to be the sister hotel and it did not disappoint, bed was comfortable and room was clean and was good value for money for what we wanted in a room. Bathroom was very specious.

There was a draft coming from the window where the bed was under. Maybe the window needs looking at.

The hotel was lovely and in a good location,quite peaceful. The staff were very friendly and helpful. Very clean hotel.

The prices of the drinks at the hotel bar were more expensive than we expected which was a shame because it put us of drinking in the hotel bar area. Also we were not happy with paying for parking at the hotel even though we were staying there just because we didn't book direct.

I have stayed in this hotel 2 times now and il probably stay in this hotel everytime I go to Bournemouth. The sea view rooms are just lovely and the staff have always been helpful and dealt with any situation perfectly.

If anything i would probably like to change the 12 pound a day parking fee. As your already paying a good amount to stay there