The hotel is a little tired looking but if you can put aside the minor decor and maintenance issues the standard of daily house keeping is high. My room was clean, the bed was very comfortable. The hotel is in a quieter part of Bournemouth with low levels of passing traffic and generally peaceful. The small indoor pool is great for a quick swim. There is a small but well maintained garden where you can sit out and have a drink. It's a 2 mins walk to the steps leading down to the quieter end of East Cliff Beach; the interesting Russell-Coates Museum is a 6 min walk and the pier a 10 min walk.

There is no information leaflet about breakfast times, bar and pool opening times in the room so you have to go down to reception if you want any information. The TV works via APPS and I was told you need to pay.

Location spot on, a short stroll to the top of the road to the front, down steps (a fair few) onto the beach and you can easily walk up to the pier, beach also has a footpath. Great value for money, spacious rooms, big comfortable bed, air con and hot water, shower over a bath. One of us used the swimming pool and she was impressed how quiet it was. Bar and breakfast area decor was lovely, art deco style. We all really enjoyed the breakfast, plenty to choose from and staff were super friendly and helpful, nothing too much trouble.

Doesn't matter to me but just the paint could do with a refresh in the rooms and the carpet had some marks.. but didn't effect our stay, rooms were clean.

Nice amount of space with lots of light. Comfy single bed. Massage was amazing and helped my bad back. Sauna and jacuzzi was lovely.

Air conditioning was stuck on 16° but was hot so ok but needs fixing. No towel changes even tho requested. Asked for an iron every day for 3 days and finally arrived the day we left. Pool is seriously cold definitely not 27° as stated by guy doing chemical level checks. Hotel needs some tlc overall as few things shabby like bathroom is tatty but functional, the extractor fan didn’t work in bathroom also.

Loved the decor and ambiance. Swimming pool and sauna were amazing!

You have to pay so much for parking there, I would expect that to be part of the price you’ve already paid. The room was a little battered and bruised

Hot tub was working. Breakfast had a good selection

There were various tramps and questionable characters sitting on outside the hotel and in the hotel garden. I felt compelled to make sure my car was empty.

Overall it was great. Poll is nice with the sauna and jacuzzi both working. The gym is a little space and could use updating but it's there if you need a quick half hour workout. Breakfast was exquisite with plenty of choice and the staff were always bubbly and talkative and an added bonus was it was served from 06:30am. The bar is nice, priced okay if a little expensive on a few items but it makes up for it in comfort and the garden. The room was extremely spacious as we had the privilege suite with walk in shower. Only down Side were the make up staff as our room was missed and the Nespresso coffee machine was never stocked with capsules in order to use yet we got espresso cups when the room was re done. Can't knock the staff for making up for it though when mentioned as we had new towels and was restocked that evening with no trouble at all. All in all we will be staying again next year for sure. 5*

Just the make up staff and the fact that the room was not made up when requested and the sign was changed on the door. Overall though I'd say it's one of if not the best place to stay around that area.

Location is good, quiet area no problem to sleep. Room spacious and clean, housekeeping good. Breakfast excellent, always hot and a good variety if full English is not what you want. Dining room well managed not kept waiting long when very busy. Al a Carte evening menu very nice well presented food, more expensive than average but worth it. All communal areas nicely decorated and very clean comfortable and cosy. Bar drinks very reasonably priced. Swimming pool a good size, very clean, nice white towels good showering facilities. Overall delighted with our stay. Thank you

Temperature in the swimming pool could have been warmer, too cold for children

Good location, clean, and the staff were very kind. The breakfast was very good with a nice variety. The spa facilities, including the pool, sauna and jacuzzi, were in excellent condition. I also booked a massage which was fantastic. Very relaxing stay overall.

The AC in my room didn’t work properly. I couldn’t turn it on from the room, so every time I needed it, I had to go down to reception. The room phone was never answered, and the voicemail was full, so I couldn’t even leave a message. I also sent an email through the hotel’s website, but I never received any response. Very disappointing service.

Staff & Location were great. Spa was nice.

Not the easiest to find. A little high priced for the stay.

Excellent breakfast. Staff are clearly working very hard, they are the best thing about the hotel. Air conditioning was great in the room. Nice to see dogs are welcome at the hotel. Great location, central to all you need, easy walking distance to seafront, and town centre. Looked to be plenty of parking available for guests.

Evening dining was average. Some dishes from an already restricted menu were unavailable. Poor wine selection. Ordered one wine and another one was brought out in its place. Room was not ready for the 3pm check in. Same for some other guests we spoke to. Asked to leave the bar one afternoon as there was a private function. No fridge in room. Fire doors were persistently propped open which we kept closing along corridor where our room was situated.