Breakfast was fine service very good

Nothing it was at the Heathlands hotel not Britannia

Having got over the fact that there was no room for us and the staff found a place for us it was brilliant. Being put in the Penthouse suite was brilliant. It was only a shame we were only there over night.

There was much Stress when were phoned up to say there was no room for us and we would need to contact Booking.com to sort it out. Not good considering the staff sorted it in the end so could have done that in the beginning

It's not a luxury hotel if that's what you like but very comfortable, neat and clean. A little old school in its interior but we don't mind, actually quite liked it 😉 standard English breakfast very well stocked but don't expect extra, two small lifts, push chair had to go in two rounds, tilted bottom and a car seat separately, into the lift, basically two people size, and only 🤣 but made it work, it wasn't massive deal to us, Very nice and helpful staff, I must say we felt very well come by the receptionists which is a great start when you come with kids after a tiring journey. Thank you 😊

Large , spacious room with a good sized ensuite . Shower was awesome . Excellent location . Staff were incredibly helpful and friendly .

Furnishings were dated , room needs a renovation to bring it up to date . Unfortunately the bed was terrible , super hard and lumpy - we didn't get much sleep due to being so uncomfortable . Spoke to other guests who made similar comments.

Overall comfort of the room was OK. However, there was no information about the services provided by the hotel or meal times I the room.

My toilet was too close to the side wall, so a little uncomfortable whilst using it. (Rm 5) Only real negative aspect of my whole visit was lack of WiFi in the room. WiFi was available but only in public areas. No good when you need to work from your room. Although breakfast was very tasty and ample amount, it could of done with being a little hotter.

Close too the beach and town. Nice outside bit. Staff where very nice, was awaiting delivery and the security chap in the night shift offered to call when it arrived. Very nice man!

Was a bit dated, although very clean working with what they had

Close to the town and sea front, comfortable bed. Very clean in the room. Perfect for somewhere to stay if you’re not spending much time indoors.

Not able to park at the property as very limited amount of spaces that were all in use. Dated style in the rooms, some of the furniture looked scratched and worn out.

For the price the breakfast was good and location excellent

Bathroom a little too small as I prefer the washbasin to be in the bathroom rather than in the bedroom

Nice friendly hotel lovely and clean nice food good location. Staff very nice and evening entertainment good very enjoyable.

Room was cold duvet not warm enough. Toilet made a huge noise and door seemed to rattle at night.

I have got disable badge, we had to go out for dinner, night shift manager helped (unfortunately I don't have his name) me a lot to save our parking space. I would like to send him a big thank you for that.

Everything was normal for a three star hotel, hope to see them going toward 4 stat.