It's not a luxury hotel if that's what you like but very comfortable, neat and clean. A little old school in its interior but we don't mind, actually quite liked it 😉 standard English breakfast very well stocked but don't expect extra, two small lifts, push chair had to go in two rounds, tilted bottom and a car seat separately, into the lift, basically two people size, and only 🤣 but made it work, it wasn't massive deal to us, Very nice and helpful staff, I must say we felt very well come by the receptionists which is a great start when you come with kids after a tiring journey. Thank you 😊

Having got over the fact that there was no room for us and the staff found a place for us it was brilliant. Being put in the Penthouse suite was brilliant. It was only a shame we were only there over night.

There was much Stress when were phoned up to say there was no room for us and we would need to contact Booking.com to sort it out. Not good considering the staff sorted it in the end so could have done that in the beginning

Overall comfort of the room was OK. However, there was no information about the services provided by the hotel or meal times I the room.

My toilet was too close to the side wall, so a little uncomfortable whilst using it. (Rm 5) Only real negative aspect of my whole visit was lack of WiFi in the room. WiFi was available but only in public areas. No good when you need to work from your room. Although breakfast was very tasty and ample amount, it could of done with being a little hotter.

Large , spacious room with a good sized ensuite . Shower was awesome . Excellent location . Staff were incredibly helpful and friendly .

Furnishings were dated , room needs a renovation to bring it up to date . Unfortunately the bed was terrible , super hard and lumpy - we didn't get much sleep due to being so uncomfortable . Spoke to other guests who made similar comments.

Breakfast was fine service very good

Nothing it was at the Heathlands hotel not Britannia

Good location for the town and beach. Spacious rooms, good showers although the bath was useless. Comfortable beds.

Insufficient parking. Cars were blocking the fire exit doors on more than one occasion during our stay. This was worrying. Did not like people smoking near the entrance outside and sometimes we could smell cigarette smoke in the corridors upstairs.

Close to the town and sea front, comfortable bed. Very clean in the room. Perfect for somewhere to stay if you’re not spending much time indoors.

Not able to park at the property as very limited amount of spaces that were all in use. Dated style in the rooms, some of the furniture looked scratched and worn out.

I have got disable badge, we had to go out for dinner, night shift manager helped (unfortunately I don't have his name) me a lot to save our parking space. I would like to send him a big thank you for that.

Everything was normal for a three star hotel, hope to see them going toward 4 stat.

Great location, friendly helpful staff. Excellent breakfast.

The bed was far too small. The room was extremely hot. Very noisy on both nights with people shouting and screaming at one point in the early hours. Doors slamming a lot and fire alarm went off at 5.30 am.

Comfortable rooms exceeded expectations. Pictures online need to be updated as rooms looked a lot better in real life. Staff were lovely and always ready to help.

One of the toilets blocked but was manually removed by hand x3 cheers dad