Basil faulty checked us in and told us we where 20 minutes early which we had cleared before direct with hotel as we planned to lunch in town. We were told 20 minutes would be billed to council then that the hotel was only getting £25 a night for our booking. When looking online the hotel plus booking.com was the same price so I went with booking.com as had £6 off. Location is great, the room was cold and light not working but didn’t want to upset basil with theses issues. Enjoyable stay. Would I stay again no. It’s one of those times as a YouTuber do review it and the answer is no. It’s perfect for students and back packers

The owner and reception guy. Needed a fan as perimenopausal. They had been badly let down by cleaners, and the bathroom was disgusting, but we got moved. The tv didn't work, but they resolved it.

The dirt was thick in the bathroom. I cleaned it myself. The tiles need doing, no extractor in bathroom. The windows were painted shut. I did offer to help train the new cleaners for free as I was a Covid19 cleaner. It was that bad. Took a video, but the owner didn't ask or apologise about it even though I spent time with the receptionist and gave him a fully blackened towel that I cleaned up with.

Accommodation was up to a three star standard - not luxurious but functional, The staff were extremely helpful and friendly especially helping us to pack the car when we were leaving

We had a good breakfast but it was a bit expensive. The shower was a bit difficult to operate but once we were shown how there was no problem

The size of the room. It was large . I had the look out onto the pool so quiet on a night. Toiletries in sachets provided and even plastic glasses in the bathroom. It seemed clean and airy, the window left open . Staff really pleasant on arrival. Responded quickly to my messages. Asked if I could pick key up early , as was meeting a friend and didn't know what time I would be back. Replied it would be ok to pick key up. I arrived before check in to collect key and was informed my room had already been cleaned . Bonus, got to drop off my bag. Water was quite sufficient from shower . Shower easy to use. Adequate towels and loo roll. Great location. I walked from the train station . A straight walk down to the beach area. About 10 - 15 minutes depending on speed. All downhill . Uphill coming back. Bus stop directly outside . Also a nice tube like chair to sit in , was very comfortable, and a high back chair . Use of the pool ,although I did not use it ,the area seemed nice and I did see a few people in there. I did not have a cat ,but noticed free parking for residents ,others I passed charged for parking.

Not enough tea/ coffee milk . Only small cups for drinks, would have preferred a mug. Floor did creak a bit when you walked over it. Cushions on bed very lumpy and not very firm pillows. Can imagine it being hot in the height of summer ,no air conditioning, but this is mentioned in the description. No hair dryer . But then I am not one to fuss with my hair. No black out curtains. The room did look like it had been updated slightly but still had large dark furniture.

My room : 4, small double bed, was cosy and comfortable., ground floor, clean and quiet at the back of the hotel. Window could be opened slightly for fresh air at night. The bath was lovely to relax in after a day out walking. Shower also powerful and lots of hot water. The bathroom heater was a welcome bonus. Staff were all friendly, cheerful and helpful. Loved the outdoor pool.

The carpet and paintwork were a little dated but fine for me for a short stay.

Location brilliant, 10 minute walk to the sea front and pier.

Room very tired looking. Paper peeling of the wall, and where water leaked through ceiling in the past , it was flaky and stained. Bathroom toilet after flushing the water filled half way up the toilet bowl, and it was slightly murky. Nets where dusty and skirting boards where thick with dust and cobwebs hanging from ceiling.

Good value for money receptionist was very helpful and accommodating and very patient came in very late and forgot the code to get in and had to ring the bell at 3:00 am and they got up opened and were very pleasant even tho it was 3:00 am in the morning thank-you my apologies for waking up half the hotel.

There wasn’t anything I didn’t like as what a friendly bunch of staff and so patient

The staff were helpful, we were late to check in, but we were greeted with a smile. We booked last minute for a discounted rate and were really surprised with how lovely and newly decorated our room was. We will definitely be back if visiting Bournemouth again, this was a flying visit, literally as we were flying out of Bournemouth Airport the next morning...

We didn't stay long enough to appreciate the place... It was a pit stop before going to the airport.

Every day they checked the room for fresh towels and milk tea make the beds and if they see you ask if you are OK and the outdoor pool is a bonus .

The shower is a magic trick to get to work (frustrating) the cold water tape was very weak reported the shower but didn't get fixed. The main road close by could get a bit noisy but the hotel can't help that.

Very friendly staff, nothing too much trouble for them. Room change due to plumbing in toilet Water scalding hot at all times. Breakfast cooked fresh every morning disappointed no fruit but no major problem. Swimming pool may have been nice had the weather been nicer, not the hotels fault.

Toilet problems in second room but no fault of the hotel, seems to be a water pressure problem