The staff was very welcoming, professional, and looked after us from the day we arrived Our room was quite spacious with a lovely view on the river. So peaceful. The breakfast and dinner were perfect! Definitely recommend anyone to come and dine here, even if you are not staying in the hotel. We managed to use the Spa twice. Little swimming pool, with jacuzzi and sauna. Perfect to relax at the end of the day. Lovely facilities. All the hotel was cleaned and well maintained. We brought our bicycles to discover the area, great location of the hotel as you could go on the coast side or New Forest area. It was a lovely long weekend for us!

Maybe the fact that the Spa was not accessible at all times. (Due to a max capacity of 8 people).

Staff were great very professional helpful & courteous. Hotel & room clean , bar & all staff & service very good despite being busy . Due to upturn on weather they catered for breakfast outside ! Spa a little disappointing it is very small , pictures are misleading , the sauna fits only two people, & spa only 6/8 people capacity , we were fortunate as a group were leaving(& we were advised at reception to book ahead for pool etc) but others were not . It is very small but clean & well run .

Location was great. Breakfast good selection. Staff exceptionally friendly and helpful. Large walk in shower was lovely. Room spacious and clean.

Bar service on one occasion was disappointing, the guy who took the order went off duty soon afterward and forgot our order….. after 15 mins we mentioned it to another waiter and another 15 minutes passed before a third waiter came to apologize and asked us what drinks we had ordered. This happened only on one occasion, and these things do happen but it really should not have taken three waiters and a 35 minute wait for two drinks. All other times the service was very good and waiters all friendly, so no real further issues.

Lovely breakfast, good range of hot and cold options, all delicious and very pleasant staff who made us feel welcome (the best scrambled eggs and eggs benedict we've ever had) and lovely cappuccino. Our accommodation was very spacious, spotlessly clean, excellent housekeeping service in our suite and the whole hotel (which smelled fragrant). Evening waiting and mixologist staff all customer focussed and friendly, fab cocktails (thank you Tommo and the other mixologist whose name unfortunately I don't know). The hotel is light and airy and I felt very comfortable and welcomed.

Nil

Room was very nice overlooking the river, Breakfast was excellent, lots of choice. Dinner was disappointing, I had belly pork, ok but not much of it , potatoes tasteless and dry, cabbage not cooked. Also not very hot

No bath mat in bath to stop slipping when showering, no instructions on how the air con worked, open windows had no affect when curtains pulled at night. Room had cobwebs around window, no big deal but makes one wonder what else might have been missed. Furniture a bit tired.

We were upgraded as it was our honeymoon. We had to wait a little bit longer for check in even though we had requested an earlier check in but the upgraded room certainly made up for the delay. The staff were really attentive and we had a lovely time. Thank you for making our honeymoon very special. Breakfast was delicious. Unfortunately some of the choices on the menu the night before had run out but our food was very tasty. Overall an amazing stay and definitely a hotel that we would love to visit again.

Fabulous stay, wonderfully comfortable bed and pillows, quiet room, super relaxing atmosphere, really friendly staff always making you feel welcome, great breakfast, amazing spa facilities - had one if the best massages!! Thank you for yet another fantastic stay - we really appreciate the friendliness of the staff, especially during the busy Christmas to New year time.

Dinner - not great. Not much plantbased options and the veg we ordered were overcooked, grey and tasteless. Very dissapointing when the rest of the hotel is so great.

Spacious room with really comfy bed and excellent view of the river. Lovely big bathroom with double shower. The breakfast was cooked fresh and there was plenty of choice of cooked and cold buffet options. We had a truly delicious dinner one evening. Each member of staff we encountered were very friendly, professional and really couldn’t do enough for us. A memorable stay on our special wedding anniversary

There was nothing to dislike!

The room was amazing and super comfortable. My partner and I had the best nights sleep. The level of comfort was outstanding. The Spa was very relaxing and tranquil, warm and private with a big floatation/jacuzzi pool and sauna. The bar staff were super lovely, especially the guy with the 'Bring Me The Horizon' Tattoo on his arm (we're fans) - he really looked after us. This was the relaxing stay that we needed and we were very impressed.

That we couldn't stay longer.

Loved the location, friendliness of staff, great bar over looking the river and the room was like an apartment which was better than expected

Waited over an hour for breakfast once seated. When the food arrived the sauce on the eggs had curdled. Bacon looked grey looking too / apart from breakfast we loved the hotel