We had a lovely room overlooking the courtyard. The hotel is ideally situated in the heart of Christchurch and the staff as always were very friendly and helpful. Breakfast was very nice, although there was some confusion around what was included in the booking price.

If you’re from the Harbour Hotels group and reading this, then I’m sure the following comments will be familiar. When we booked up on Booking.com it stated that breakfast was included. I naturally assumed that this meant a cooked breakfast. On arrival we were told that our booking included a Continental breakfast and a cooked breakfast would be £6 per person per day extra! It was explained to us that this was an error on the Booking.com web site but they would waive the extra charge. Please address this discrepancy in the Booking.com listing as it’s very misleading.

We chose to go out in Christchurch for breakfast despite these being available, hence not tested. Light lunches are offered although, again, we didn't sample due to being out and about. No evening meals are offered. Our room was on the second floor, but with a view over the castle grounds, hence very pleasant. Guess not all rooms had such a pleasant aspect. Excellent central location, lots of choice of restaurants/pubs etc within easy walking distance. Aircon room - a godsend during the hot weather with which we were blessed during our stay.

Usual lack of thought to detail in bathroom design - nowhere to leave bits and pieces while showering, lack of instruction in how to operate shower. Very high sided bath into which you had to climb to use shower - not so easy when you're that bit older.....!

Massive improvement from our first stay 20 years ago. Staff were a delight from reception and bar to housekeeping .Very helpful a real pleasure to be around. Location is perfect in the centre of Christchurch. Our room was on the top floor not the usual square vibe most hotels seem to consider the norm this was characterful with beams. Nice shower room , aircon, tea and coffee facilities, iron and ironing board and hairdryer everything had been thought of

Our room was on the top floor next to the lift which was slightly noisy but not too bad . The bed however wasn’t the most comfortable both my wife and I felt this was the only negative on our whole stay

Fabulous location. Easy to walk to restaurants and to the marina along the river. We were lucky enough to get a parking space in the hotel parking opposite which made it very easy. We were greeted by a very friendly lady at the reception. Room was tastefully furnished and very clean and comfortable. The fridge was a huge bonus and fresh milk in the fridge along with a good selection of teas, a coffee maker and some cookies. We loved our 2 night stay and wished we’d been able to stay longer.

Nothing to complain about but would have liked to be able to open a window for fresh air. We’ve stayed in the same road in another establishment and not slept well but due to the window being sealed I slept well in The kings arms due to the lack of road noise and a controlled room temperature. I can understand why this has been done.

A warm welcome at check-in. Our room was spacious with natural light and ample storage space. Lovely comfortable beds and pillows and a good selection of tea/coffee etc. There was a good selection at the Continental breakfast, lovely staff.

The bathroom was large, however, the shower area could be an issue. Due to the high sided bath, there was no grip handle . In the place where this should are the toiletries (which were lovely). So, while standing in shower, if a person is stood next to the toiletries, the shower screen would not prevent water going onto the floor. By standing closer, the toiletries are out of reach so need to step back or twist which could be a problem of slipping. No parking spaces were available on arrival due to a function.

Very helpful man at reception who did his best to help with our request. Comfortable bed and pillows. Amazing breakfast. Welcome drinks. Location.

You cannot open the windows in the room at all. No fresh air in the room. AC helps with the temperature regulation, but it is not the same as to open the window to refresh the room after previous customers and before night sleep. Gven that the sea is nearby,such s shame not to have a chance to let a bit of sea breeze come to the room. I would book it again if there was an option to open the window even if just a bit(not wide). I understand all the health and safery issues.

Room 304, in the eaves, which isn’t too bad if you’re not too tall. I’m 5’9” so a bit difficult sitting up in the bed due to the eaves. I’d call it a compact double room but we were only there to sleep & the weather was good so out most of the time. Room was very, very clean, thank you to the cleaners who took a lot of care. Nice to have bottles of water & milk in the fridge which, along with tea, coffee & biscuits were topped up daily. Reception very helpful too. Noise from next rooms air conditioning unit was a bit disturbing but didn’t go on constantly. We were lucky to park in their slots opposite & the park & river walks were great. Also visited the museum.

Location. I didn't have a car but buses or taxi was accessible.The staff were friendly and helpful when I had a problem with the room and changed it. Breakfast food was good.

The first room had the shower over the bath but had a very high side that I could not safely step over. The staff transferred me to a room with a proper shower. By They have removed our favourite part of the hotel with the lounge bar. They only have the pub bar at the front. Several others mentioned this being the what gave the hotel it's special ambience No evening food.

Breakfast excellent. First bclass fried eggs, bacon. and sourdough toast . The bacon notablty did not have any simister white muck oozing from it, which can be such a hazard these days. I would have liked to be offered more toast. I just had bacon and eggs, not the "full English" because I deplore beans being srved with eggs; and mushrooms and tomatoes cool at different rates and as cold items on the plate are very unappetising. I think it would be good if you could offer "just bacon and eggs" as a specific breakfast option, perhaps with 2 eggs and extra bacon and fried bread. If anyone at the hotel is a bit literary, they might like to refererence Col. Raden's breakfast in John Buchan's novel "John Macnab". The novel also has fishing adventures which have a resonance with the nearby Rive Avon. I did not have any othewr meals at the hotel The staff at KH are truly first class. All of them were keen to help, nor avoiding gertting involved in matters which were not strictly their responsibility. All were working for the best interests of the hotel and guests.

Lack of grab rails in shower and bathroom. Very dangerous. Needs immediate fixing before somebody slips, breaks a limb and sues you. Decor in ding room and bar too dark and comlpicated. The rooms are well proportioned and elegant and need very plain classy decoration. get rid of all the trendy arty stuff.. Makes the place seem like a chinese reastaurant.

The original features in the lounge area and the new decoration add character. The bedroom we were allocated was magnificent and spacious . We were upgraded which was a bonus. Staff were lovely and accommodating. Food was fab and service was attentive and friendly. Parking directly opposite the hotel was also a bonus. Not sure if this would be available ( unless booked in advance) in high season. We will be returning as new owner was lovely! Easy walking distance to all of Christchurch and great location ! Some renovation taking place at front of building but didn’t disturb us at all. Well worth trying the dinner and breakfast here as very tasty and good portions.

Nothing except the lift is a bit small!