Location ,friendly staff,we had a room 106 and was amazing .Big room with balcony ,very clean bathrooms with bath hydro massage and tv in the bathroom,bathrobes,very big and comfortable bed .Simple clean rooms .Breakfast tasty and nice dining room .

Only what I can say negative that we pay for sea view,but we can see only little be of sea .The hotel is to short only two floors to have proper view on the sea .But the balcony was great too .This is only what I can say negative.

The TV in the bathroom with the spa bath was a nice little touch. Although I can't say I think it warranted the price. Whilst the location was perfect, I just don't think it was good value for money. The bed was comfortable but the robes offered were dingy and looked very worn so we did not use them at all.

It was expensive for what it was. The rooms were outdated. Told breakfast was 8.30 to 10.30 and we went down at 9.45am and they had already cleared stuff away. We kept having to ask staff for things which would ordinarily be out. They put the toast away before we had even been served our breakfast.

Lovely, friendly, helpful staff. The hotel has a very high standard of cleanliness and has very comfortable rooms. Huge family room with everything you could possibly need. Comfy beds, aircon, large tv, fridge, iron, ironing board, large table and chairs and dressing table. Two large windows with great see views. Blackout curtains enabled a lay in. Huge bathroom which was spotless and had a bath and shower. Pristine white, soft bath sheets. Fantastic breakfasts with lots of choice and excellent quality. Delicious evening meals in the bistro. This hotel made our family break away really special, thanks to all the staff.

Nothing.

Fabulous staff very welcoming. The spa bath with tv was a great bonus plus having a shower too was great. Spotless room and the prom pub food was good value. My husband is disabled prefect for his needs even managed a bath rather than a shower . Had a fantastic two night stay . Sea view room . Breakfast was delicious. Lesley & Megan were great and worked very hard.

Nothing

The staff were excellent and very helpful, along with being friendly. Definitely enjoyed the bar on the first night. Liked the TV in the bath room Would happily stay again, and will be looking to book again in the summer time

The bath plug didn't work well and kept draining. The shower had flaking paint above. The veggie sussages in the breakfast could be changed, as not the niceest around. ( could be personal preference) But these are minor problems

Clean and modern looking, great bar and outside stopped the open topped bus which we had a 90 minute ride. We could have gotten off and gotten back on again and spent all day. Beer prices were better than competitive, not sure if it was happy hour and Adams was a perfect temperature, not cold. Reception were friendly and the morning breakfast staff were welcoming and enjoyed their work.

Nothing

Everything about my stay was great, hotel was lovely, food and drinks were amazing and staff polite and helpful I enjoyed my stay and will be staying again hopefully soon. Cafe latte in mermaid bar is a must try if you like coffee, this place does cocktails too everything you need in one place!

Bar allows none resident to eat and drink but this limited location to sit for residents which I found slightly frustrating. Otherwise a great location modern and comfortable.

1) Convenient location: 15 - 20 minutes walk from the railway station opposite Britannia Pier. 2) The staff: very welcoming; despite the ghastly weather we were greeted cheerfully and got the good news about being upgraded which we appreciated. 3) The Old Bistro pub which is on the ground floor. Delicious food. Nice decor. The breakfast room was nicely furnished and the breakfast itself good. Would highly recommend.

We enjoyed to stay in the hotel, bar and restaurant are very convenient. Drink menu - Porn star martiny was stunning.

The overall impression was somewhat dampened by the presence of a mold around the sinks and minor shortcomings in cleanliness.

Ideal location on the front, staff friendly and helpful. Room spacious, comfortable, and clean. Excellent breakfast with plenty to choose from. Plenty of main meal options are also available from the adjoining Pub On Prom. That's why I keep going back.

Nothing, everything was just excellent.