We loved this hotel. In the heart of Rye within walking distance from shops, cafes, bars and restaurants. Beautiful old hotel. Staff really helpful and friendly. We booked a small double room on the top floor. The room had sloping ceilings so you had to watch you didn't bang your head! Very comfortable bed. Clean bathroom with bath and shower attachment. Tea and coffee making facilities. Breakfast was included in the price. Very nice cooked breakfast with vegetarian and vegan options available. Beer garden to the rear which seemed very popular on the Saturday afternoon when we arrived.

There was nothing we didn't like. I wouldn't recommend staying in a room on the top floor if you have walking difficulties as stairs are very steep. We didn't have any issues.

The cooked breakfasts were wonderful and I don't think I fully explored the choice available. Friendly helpful waiting staff - it was hard coming back to Weetabix again! I had 2 rooms - one was a single and the other was a spacious double with a bath. The Mermaid is such a great location for exploring Rye. It's a very historic building with all the rooms named after historic characters. The reception staff were really helpful, friendly and attentive throughout. I would love to stay there again!

The water pressure was a problem as it was difficult to get a decent shower but I managed.

Its antiquity. An ancient hostelry dating back to the 1100s (‘re-built’ in the 1400s!) beautifully furnished and well maintained, with excellent food and service. My en-suite single room even had a four-poster bed. The Mermaid is on one of Rye’s old cobbled streets and is an ideal centre for exploring the town. The hotel has a very good website with videos and detailed information about every room, including the secret passages and ghosts!

Nothing! I loved it all. However, because of its age there are lots of little steps, uneven floors and steep narrow stairs which possibly wouldn’t suit those with mobility issues.

Beautiful surroundings, decor and amenities. Room 12 was a Small Double, but it was more than big enough for the two of us. The high ceilings in this room were a pleasant change compared to other places I've stayed in Rye, and I had no issues at 6'4". The wonderful porters, cleaners, waiters, receptionists and bar staff were very friendly, welcoming and accommodating. We appreciated the luggage storage both before and after checkout. The cleaning team did a great job with housekeeping throughout the stay and food was exceptional. We also thoroughly enjoyed the free breakfast options available. It was a lovely romantic stay for Valentines, and another reminder as to why we come back every year.

Gorgeous and unique period property - it oozes history! Lovely welcoming staff.

Couldn’t bring our dog into the bar or restaurant - I knew this beforehand but is still a shame! The hotel needs to find a way to allow people with dogs to come down for breakfast inside as I doubt many would leave their dog alone in the stunning rooms, so we went out for breakfast instead despite it being included, as it was rainy and foggy outside. Think they could also have one of the bar rooms as dog friendly quite easily - we went to the Old Bell instead for drinks which is just over the road and gorgeous!

I completely fell in love with the Mermaid Inn. The moment you arrive, it feels like stepping into a storybook — the charm of the old beams, the cosy corners, and the history of the place is just incredible. The location is perfect, right in the heart of pretty Rye, with its cobbled streets and lovely little shops just around the corner. Our room was beautiful and full of character, with a very comfortable bed and thoughtful touches that made the stay even more special. The staff were so welcoming and made us feel at home straight away. Thank you, Barbara! We also really enjoyed our breakfast. The food was excellent and the atmosphere just added to the experience. It’s rare to find a place that feels this authentic and enchanting.

Unfortunately, although the hotel allows dogs in the guest rooms, they're not allowed in any of the shared areas like the bar or restaurant. This meant we couldn’t fully enjoy the lovely bar and restaurant in the evening, as we didn’t want to leave our little one alone in an unfamiliar place. It would have been perfect if there were a few dog-friendly areas to relax together.

The Mermaid Inn has fantastic history and is in a superb location right in the centre of Rye. The service was excellent. The breakfast was very good, and the evening meal restaurant was very good too. There are several snug rooms with comfy chairs and fire to make yourself cosy on a cold evening. The place oozes history!

Because the room is in a very old (1420's) building, some of the facilities are not to the same standard as that of a modern hotel. Eg. Not enough plug sockets, small TV screen, etc. But, you have to remind yourself you're staying at the Mermaid because of its history and location, not because of the facilities.

The location, ambiance, staff (99%), history, huge fire in bar, food, it was warm and cosy during a very cold Feb stay. Staff were very good when we asked to move from room 25, because it has the noise from the kitchen extractor fan. Beware the bathrooms if you have mobility problems. Food was excellent.

The way the cold meats & cheeses were presented at the breakfast buffet - the plastic lid on the serving dish should be kept closed; the reception staff member who did our bill was rather perfunctory..she didn't ask for any feedback on our stay or whether we had enjoyed ourselves & she made no attempt to go through our bill, or wish us a pleasant day.

The staff were amazing, my food was exceptional. My partner did not enjoy his steak sadly. It was too under for his taste and gentlemen s relish is an acquired taste and a curious thing to put on steak..the chips were the best ever tho apparently. It was a lovely and relaxing experience, and the staff could not have done more to make us feel valued and important. I loved that they could all answer any questions about the history of the building. They were clearly very busy but were so happy to share their knowledge. Thoroughly recommend the mermaid. We will be coming again

The staff were all genuinely friendly; I didn't feel like a stranger. I asked for the most traditional, historic beer and was offered a small taste of two to see which I liked best. The staff also interacted with each other as friends. This made fora very comfortable environment.

Bed pillows of the same size but of different thicknesses would have allowed me to find one that fit me better. Otherwise, the bed was very comfortable. Perhaps a medium and large sizes of breakfast. Mine was delicious, but more than I can eat in the morning. I hate wasting food.