Excellent location, great warning re parking details and Ringgo etc which was all easy. Lovely big room, beautiful bedding

The balcony/decking was a huge bonus but was very messy and shabby - the table was filthy, whole area needed sweeping and a couple of plants in pots would have been nice. The plants in all outside areas were in desperate need of watering and attention - why waste the money buying them if they aren't going to be looked after?!

The hotel is lovely Breakfast was very good too lots of choice

The room stated a Double it was 2 single beds pushed together where you get the dip in the middle of the bed.

Really friendly staff throughout the day. Enjoyed the 2 for 1 drinks with cheese and biscuits at 6-7pm. Light and bright superking bedroom on the top floor with luxurious bedding and towels. Breakfast was superb with the best muesli, Greek yogurt etc and hot breakfasts in the bright, sunny dining room. The shops, pubs cafes etc just around the corner. Eating at the sister hotel, The George, was excellent.

Our room could have done with a better clean as there was dust on some surfaces.. Getting suitcases up to 2nd floor up a winding narrow staircase was tricky. The corridors and stairways, as others have said, are tired and tatty

This was a special booking for my partner's 50th birthday, and we had a really lovely day. We had a beautiful room (number 8) in the very top of the hotel. It was perfect for us (my partner and 9 year old son, who slept on the sofa) and was very comfortable and quiet. It looked over the marshes to the sea. The breakfast was really excellent, served in a beautiful panelled room with table service. It was something you could really enjoy and a great way to start the day.

The shower could've been a lot better, but we did enjoy the bath. I think your stay would depend very much upon which room you were given, as we would not have liked some of the ones at the back overlooking the car park nearly as much, I think.

Very well situated and, unusually for Rye, with its own carpark - albeit you have to pay for it. The hotel is characterful and the room we were in - 21 - had a large roof terrace which was the stand out feature. The king size mattress was comfortable; the pillows less so. The breakfasts were good quality and the staff generally helpful. I would come again provided I could stay in room 21. I think there are other rooms in the same category without balconies or a terrace and I wouldn't be happy with those given the price charged.

The breakfast was a good spread but it was self-serve for coffee and tea. It was an over-engineered solution with an iPad with the options linked to the machine, which despite allowing you to select multiple numbers of cups, the amount of water dispensed for one cup was too much so it overflowed. It also created a bit of a queue with people waiting. It seemed to me to be a mechanism to get away with having one person on duty front of house rather than two.

The Lookout is a great place to stay for finding everything you need in Rye. The room was large and the balcony a welcome surprise. Parking was cheap (£1.50 overnight out the front.) The staff were all lovely and breakfast was great. Rye itself is a gorgeous little town. You have to find Mermaid Street, a five minute walk from the hotel.

The only quibble was the room was very warm (it had been a hot day) and took a while to cool down. Worth bearing in mind in the summer. The door stuck onto the balcony but I gave it s shove and it was fine. This is a minor infraction though. Great value for money and lovely staff.

Wonderful service from pleasant well mannered staff, beautiful room and bathroom, wonderful linen and pillows, very attractive decorations, a balcony too. Worth every penny. Very comfortable bed. Just a delight, and the private car park at the back is a godsend in Rye. Only £8 for 24 hours, but do download the Ringo App before you go because it takes a while, but works brilliantly .......... and so convenient because if you start to run over time, you just go onto the app and extend the time from wherever you are. Full of character. I loved it. And will be back.

Decor and furniture a tiny bit tired, and the door to the balcony was very difficult to open. However the staff managed it quickly and easily.

The room was incredibly comfortable. The bed was great, as were the pillows, and the room was really spacious. It even had stairs!!! The bathroom was a little small, but had a full bath in it which was greatly appreciated after exploring East Sussex in the bitter, freezing cold. The room was a little cold by the balcony doors, but the heating was warm enough that I didn't really feel it overnight. The mattress was a little hard for my taste, but the bed was comfortable overall, and I slept like a log... So well, in fact, that I slept through breakfast. I hear it's nice, though! The parking was £8/day through RingGo and is a private car park belonging to the hotel. I didn't mind paying, though, and £8 for 24h didn't seem too steep to me. The location is fantastic, and compared to the prices of other hotels in Rye, this one was much more affordable and had everything I needed. The staff were really helpful and friendly, too. Thank you! P.S. the photo of the bed all disheveled was from when I was leaving. When I arrived, it was perfectly made!!

The draught from the balcony doors wasn't very nice, but I didn't feel it as much with the curtains closed.

The hotel was in a great location. We had booked a cosy double, but when we arrived we had been upgraded to a much larger room with a separate lounge.

Everything was good

Very friendly, cheerful and helpful staff. Carpark at the rear - payment by mobile app. Large bedroom with view (room 7) over marshes (after we asked to move.) Super comfortable bed and nice bedding. Huge bathroom. Had asked to change rooms and this was accommodated. Large umbrella in room. Tea , coffee and biscuits provided and good hairdrier. 2 basins and huge bath towels etc. Toiletries. Heater and fan provided. Cereals, fruit and bakery items plus cooked breakfast to.order.0

Outside wood and paintwork was in a state of disrepair - shame. In the first room allocated (room 3) I couldn't open the door to balcony without a great deal.of effort as it was wedged shut. The balcony furniture couldn't be used - it was too dirty and uncared for. Bird poo on table etc. The view was of the carpark. Downstairs toilets (both) were unflushed and dirty when I went in. No 3 square pin sockets near bed . Lamps are on a lighting circuit (round pins). Long curtain at windows but linings in shreds and with holes. Balcony furniture uncared for. and dirty. Several windows cracked. We had poor weather so spent more time in the room than we anticipated.