I liked how amazing and friendly the staff are. The facilities Including the lift were great and everything was lovely. The breakfast was superb 👌

The window didn't open and the room was boiling and there were clover mites on the bed.

The staff were so client focussed they made us feel really welcome and taken care of. The spa treatment was so relaxing we will book again for sure. Despite being dog friendly we did not notice them at all, and we live with neighbours who have the most intrusive and annoying yapping dogs

The hotel facilities were a little dated, the room was very cold on the first night but we sorted it by the 2nd. The shower pressure was inadequate on the 3rd floor. The breakfast buffet was so poorly stocked that most had run out before we got there. Again the staff were very apologetic but.... we got the sense that we were not in control of supplies, which was a shame.

From checking in the reception staff were very helpful, everything was made clear and explained about the extra benefits like hotel parking checking out facilities etc. Also suggested restaurants when we were thinking of where to go when we arrived. We were offered 2 different rooms, as there was karaoke and the person was concerned that it might disturb our rest. Cleaning staff were helpful when we asked for an extra bag, and last minute aromatherapy massage by Carly was very relaxing. overall a lovely birthday weekend choice

I noticed that the deal by the window has a loose side, I advised on leaving so hopefully it will be dealt with (316). The shower room had a few holes in the walls

double room was good plenty of space with plenty of towels bathroom was clean as was the rest

tv remote there wasnt one the one replaced was a cheap universal that kept not working waas given a poky little room you couldnt swing a cat when first arrived was glad to upgrade for extra 15 pound a night,, no entertainment except music would have liked compere with karioki or comedien or a sing a long band ,,, oh yes above me someone was snoring most of the night so the insulation isnt good

Very welcoming and helpful staff.room with sea view.nice little bar to have a drink and relax at the end of the day.prices for food and drink good.room comfortable.a special thank you to the 2 staff behind the bar on 22/6/24 who took the time to come and sit and have a chat with us at the end of there-shift.i think there names were Chloe and Jess but I can’t fully remember .a real credit to the hotel.we would stay here again if in the area.

Parking is a bit of a nightmare.limited spaces at the hotel.some spaces out front for disabled but these were coned off for an event in the town on the day we were there.however,the hotel provided a 24 hour pass for the council car park which is about a 7 minute walk away which I didn’t mind but others may be bothered about and all the hotels along the seafront have the same problem so wouldn’t stop me staying again.

Staff at reception was polite and tried to help as best as they can. Room was not too small, not too big. Breakfast was freshly cooked. Walked out the front door and landed right at the beach. Parking at hotel possible £10 per night. (need to leave key at reception for them to move cars if needed) Bar in hotel very good! Spa was alright. Sauna for 2 people (sitting), Hot tub was clean, shower available.

Room was cold, heater didn't work -we couldn't dry any wet clothing and were cold during nighttime. Staff at Spa was really rude. Not only not polite, but rude. Telling a customer, they (staff) will now clean up after them (customer) right into their face is just not good behavior. They seemed nice at first, but switched personalities when found out who we were (two women)

First time we stayed at this hotel. Staff were lovely & really helpful. Carpark useful if you don’t want to go out. Bar area nice, although we didn't eat there. Room was small, but it’s an old building and lots of hotels on that strip have small rooms, lovely view of the sea and beach. Close to shops and restaurants, good location.

Room was small with small en-suite. Shower not great more a trickle and found sorting the temperature hard. Room was tired and felt abit neglected, saying that it’s an old building. Bed was on the small side but we have a large bed at home, which we are used to.

Our room, in the annex, was not luxurious but was clean and tidy if a little worn as you would expect. On arrival the window blind was skew-whiff which I had to straighten and there was only half a toilet roll, so some attention to detail is needed. I don't know what the rooms in the main hotel were like although I expect them to be better. I was given a ground floor room with 3 beds which is exactly what I wanted so no complaints and I would be happy to have the room again. I did not use the spa facility so can't comment. The breakfast was excellent and dinning room was very well presented in the basement. The food in the evening was also excellent and we chose to eat at the hotel a second time rather than go to a local restaurant. Entertainment was laid on with a quiz on one night and a singer on another. Both turned out to be enjoyable. The location is right on the front with a 30 second walk to the beach and a 5-10 minute stroll into the main part of town. There is car parking available on a first come first serve basis which costs £10 a night. The cars are packed in tight at the rear of the property and are manoeuvred by the hotel staff. Blue badge holders can park directly in front of the hotel for free all day and night, if a space is available. The hotel presents good value for money in an excellent location. I would have no problems with booking this again.

Very much Low Season at the end of November, we were immediately upgraded on arrival to 'silver' rooms with seaview. We were very well looked after by Staff throughout our stay. Heroic efforts were made to sort out a problem with shower (faulty control ? No hot water . . . ). Three times we ate in restaurant on Lower Ground Flower and the food was excellent and well presented. A blizzard meant we had to extend our stay by an extra night and every effort was made to look after us (the eldest member of our Party was 94. Many Thanks to all. John Tyler.

Good location and parking at Lodmoor suited us well as we prefer that end on the beach. You also have the option of parking at Swannery if you prefer the town end of the beach. Cooked breakfast was very tasty.

Tight parking onsite during booking in and departure. Lack of evening entertainment didn't encourage you to stay and use the bar or restaurant. We went out to the town instead to find nearly every pub had entertainment on offer, and we basically used the hotel as a bed and breakfast. Shower was also weak but they usually are when on the higher floors.