Location, great room. Clean and spacious. Great parking lot

Staff did not tell us the information we need. Including the hotel wifi password and where is the elevator. It was behind their information desk and it took us a while to locate it.

Bar/Restaurant to be opened longer hours. Would be nice to get a bloody Mary or mimosa with breakfast and maybe if you’ve been out and about all day sit in the lobby and get a drink from the bar which I believe doesn’t open till five and believe me we were ready for a drink by then. Bar needs longer hours, Restaurant needs longer hours. A lot of high class places like this are serving free breakfast and not charging for parking which is just Taking advantage of people.

Very quiet and very comfortable king bed room with both a coffee maker and a kettle (so we could make our own tea with bags we bring when traveling). Hotel includes spacious public areas and good amenities. Used room service for evening meal and found it to be quick and the food choices were reasonable given the hotel's location in China Town part of San Gabriel.

Breakfast buffet was sparse for the style of hotel but may have suffered from the nearby in-house Starbucks taking some of the breakfast trade. Area around hotel appears to be in the midst of being re-developed and only a few things in easy walking distance.

The room was cleaning comfortable and well appointed overall

The bathroom light has a motion detector. I like that feature, don't get me wrong. The problem is that they have the primary bathroom lights turn on which is burning with the fire of a thousand suns. Rather an Abrupt shift in illumination when you walk in there in the dark. I wish it would be switched to the light in the shower itself. Which gives enough light for you to see what you're doing and not be too bright. That way you can choose if you want to turn on the primary bathroom light depending on your needs

Overall everything was great. And I like the fact that they had two different size pillows on each side of the bed.

The only problem I had was the floor of the shower. It was somewhat slippery. I have a bad hit and stepping over into the shower was a little bit off. And I had to be extra extra careful getting in and out of the shower

The entire hotel facility is very nice. The room was comfortable. Would stay here again.

The spa was one of the main reasons we booked here. Then they never opened and never answered the phone, even after 11am. My wife was sad. Parking fees for guests are somewhat understandable, but never fun. Parking was a little high for San Gabriel, this isn't downtown LA.

Best hotel I've stayed at. Staff was exceptionally kind. Hotel was SPOTLESS. Decor was contemporary with Asian design. Location had more than plenty of stores in walking distance. The coffee in suite was Starbucks. Beautiful courtyard. Parking seemed safe enough and reasonably priced. The value is out of this world. The cost is so low for a 5 star hotel.

There's nothing I didn't like. The traffic was kinda congested and it sits on the corner of a poorer residential street but I'm actually not complaining. That's just the least appealing thing but not necessarily bad.

The hotel is nice. The room is quiet, the bed is comfortable, the location is convenient...

The only downside is that the bathroom door is not closed tightly, and there will be some water on the floor after each shower.

Clean

The parking lots was too dark; the first time I park there I didn't realize there was other levels for extra parking. Another thing is the free wifi is really hard to connect with.

the hotel is fancy and well equiped, the breakfast was amazing and the location was perfect as well

n/a