There was a young man working in a fancy bar/restaurant at the top of the stairs by the Treetop? place. He went above and beyond to be able to give us direction. He was the ONLY employee that I felt gave the kind of customer service you would want representing your establishment.

We felt confused by many of the directions we were given. Even though we were handed a map, the first clerk seemed rushed to explain things to us. The second clerk was a little better in his customer service. However, neither of them had important info. regarding how many places were closed. The guys at the top of the gondola at the Mall really needed more understanding of what was available up there and where it was. I felt as though we were interrupting by asking questions. Overall, we were disappointed with the customer service.

Wouldn’t be beat nor could the amazing staff and lobby lounge restaurant area. Our room was perfect for what we needed. We loved it all! A shout out to Paul the night auditor on the AM of 1/3. We had to leave bright and early to beat a snowstorm driving home to Wisconsin and our kids were starving. wWithout being asked, he showed up at the car with a bunch of snacks for them and wished us well on our way! It was above and beyond we are so grateful. Please extend our gratitude to him.

Nothing.

The room was clean and comfortable although somewhat dated. The restaurant in the hotel was a little pricey but the food was excellent.

Our window faced the road and sometimes the shuttle busses or nearby partying were too loud. There is no air conditioning in the rooms so the window needed to be open which was great for the cool mountain air, but not great for occasionally excessive noise.

We eat cereal for breakfast so we ate that in the room, again helping to average the pricey restaurants meals to a more palatable average cost. The walk to the slope from the Stonebridge Inn was short and easy (maybe 3-4 minute walk in ski boots).

Everything there is more expensive than most places we ski but we figured out ways to make it work for us. If you eat out every meal, and if you get true ski in, ski out accommodations, then you will pay a lot. You just have to decide what is important to you and figure out how to make it work for you.

Very good location with good parking available in front of the hotel. Close to Snowmass mall with all restaurants and shopping area. Shuttle service to city. The reception area exudes elegance, featuring a symbolic chairlift seat that adds a unique and sophisticated touch

Restaurant is not owned by Hotel, and charges were high for all meals. Bathrooms are too small.

The hotel really benefits from a ski in ski out location with a fantastic heated pool and large jacuzzi/health club. lovely to soak up after a days skiing. the food was good and the hotel was very comfortable

It was a shame the bar and restaurant was not open on Tuesday and Wednesday. caught us out a little. I would also like to see a more comfortable/welcoming lobby with the bar open and available from say 3pm onwards. the hotel would really benefit from that.

I was pleasantly surprised! I wasn't expecting such a nice place for what I paid, since I just needed a place to lay my head before my early flight. The room was large and clean, and the on site restaurant was out of this world!

Not really a negative, but the decor in the room was very dated. I think it added to the charm, though, and gave it an old school ski resort vibe.

Great location ski-in/ski-out. Heated outdoor hot tub and pool were enjoyable. Fitness facility was very clean and had good fitness equipment. Good quality remodeled restaurant and bar.

Room was very warm at night and had to keep window open to cool.

The room was clean and comfortable. Will look to rebook on my next visit.

When the Snowmass rodeo was over, I called the front desk for transportation back to the hotel and only got voicemail to leave message. Please improve this process for accommodating after hours. The last thing needed is another app to register for a one time use.

It was a great location and a beautiful view of the mountains. Very nice! The hotel was very good condition and easy access. We enjoyed our stay.

I was told we would have a king size bed with a sofa bed OR two queens. Upon arrival, i was told we were getting the king size bed and sofa bed, but our bed was a queen with a pull out.