Cleanliness, quiet, close to surroundings attractions

Having to pay to park my own vehicle and a valet fee for parking my own vehicle plus if someone else parks. If I’m staying at the hotel it’s unprofessional to have a parking fee for customers visiting your establishment. Mad me so upset…

This hotel was incredible from my booking request to the way my sister & I were greeted upon arrival. The staff went out of their way like I've never seen!! Everyone was very friendly and helpful. Our room was VERY clean and I'm picky about that. The facility was secure, clean and the location was perfect. We arrived after a long day at Sea world and were exhausted and hungry. The restaurant was closed but they gave me great tips on where to get a good pizza close to 10pm and it was delivered within 20 minutes on a Friday night. As a business owner I'm impressed with how we were made to feel very welcomed and appreciated! WELL DONE HILTON! From booking to valet to check-in, to arrival to our room, our stay and check out...EVERYTHING EXCEEDED OUR EXPECTATIONS and we look forward to staying with you any time we have a chance!

That I didn't check in sooner to enjoy the hotel more lol..

The location was perfect for accessing the Orange County Convention Center -North Concourse. We traveled for a large 3 day tournament and we could easily walk over without fighting traffic. I also liked that the restaurant was open until 10. Often when we play afternoon/evening waves, we arrive back to the hotel exhausted and still have to find food. It was great to walk over after 7 hours of playing and grab a great dinner in the hotel and going right up to our room to rest.

no complaints

I liked what I saw. I didn’t explore much as I was spending a lot of time away from the hotel. Staff was friendly but not fake about it. I didn’t have any complaints or issues during my stay but any questions I asked were answered quickly, efficiently, and professionally.

My bed was crazy uncomfortable. I don’t know if it’s because I’m used to the one I have at home but it felt like I was sleeping on the slatted foundation rather than a mattress.

Everything

I like the size of my room, the professionalism of the staff, and overall hospitality.

I thought the amount to park your own car was a bit too expensive. I think the restaurant should stay open past 9:00 PM, and offer more items on the menu. I also think that check-out should be as late as 11:00 am. Not 10:00AM.

Very clean and well-kept location. Staff was nice and helpful. Check in was extremely easy. The room was super clean and the bed was comfortable. The floors, Kitchen area and bathrooms were immaculate.

Location. Would’ve liked to been able to walk to a few stores. Of course it cost more than some other hotels but I guess you get what you pay for.

The property was absolutely beautiful. The rooms were beautiful, clean and spacious. I loved it.

I didn’t like that check out was at 10 am and when I called down to extend it to 11 am (like the traditional check out time) the couldn’t accommodate me because they were already booked for all the late check outs.

The location of the hotel is great, a short walk from international drive, it has an amazing pool which gets sun all day long, the bar staff are great and very friendly, the general manager Raymond miller was fantastic, for the small issue we ran in to, he sorted it instantly, the room we had was perfect, it has everything you need for a long or short stay, the shower is also brilliant.

My stay has been great!!! All the staff are friendly and very helpful!! I want to thank everyone at Hilton grand vacation club Las palmeras for going out of the way to make my vacation to megacon so great!! I would recommend this hotel to anyone. I had a 1 bedroom suite with a kitchen. Bartenders was also great..

Nothing