Great Location, Hotel & Staff!!!

But, only one ice machine for such a large hotel, which was broke down the entire stay...(that's ridiculous)! Shouldn't have overbooked your location, or should at least discount my rate if you can't provide me with the Suite I bought & paid for! Don't you think? That seems like bad business practices to me! If it wasn't for my daughter's wedding week, I surely would have changed to another hotel that would have properly compensated me. Its Never too late folks! Never had an issue like these on the Mainland, which seems crazy!

Even though the room were a little older and showing their age the room itself was spacious, comfy and cosy. The bed was very comfortable and the room had a safe, microwave and fridge! We had breakfast included in the price and it was the perfect way to start your fun filled day in Hawaii!!! Staff were extremely friendly and helpful!!! Location was AMAZING!!! Perfect walking distance to everything!

Not that I didn’t like just think some of the rooms need a bit of an update. Bathrooms and balcony doors in particular. In saying that though everything was totally liveable!

the location!

1/2 elevators being down for half of my trip. waiting 5-7 minutes on an elevator was irritating.

Location, reception staff, especially Suki! also appreciated the laundry facilities and early check-in. We also had a partial ocean view which was fantastic.

Got charged an extra person fee of $250 even though it was just the two of us. it was immediately taken off once I noticed it but makes me uneasy. Please invest in fitted sheets - this is not the first Courtyard Marriott where the loose sheets were too small for the bed and made the stay unnecessarily uncomfortable.

Needed to move to the suite to enable me to be in meetings all day for 3 days. It was convenient and enabled me to talk without waking anyone. Wifi was pretty consistent.

It was separate from main hotel, in a very urban setting on the property. That affected noise, as garbage collection seems to occur frequently (every other day) at 4:00 am.

Great location, super close to the main Waikiki Beach area. Room was really nice and clean and the downstairs bar and pool area was great to just relax in. Staff were great. Shout out to the bartender Tyler (who is leaving soon) but he was awesome! We were even able to hire a Go Pro from the hotel for our snorkelling day and this was included in our hotel fee along with a few other things and I thought that was pretty cool!

Only comment would be the bathrooms are small. Was fine for us just as a couple but there wasn’t much room

the location and pools inside of hotel was good.

meal in the morning is able to choice from 3 kinds but you can’t choice how to cook eggs and bread. The elevator doesn’t go to a new building to 14th floor, so I will not recommend to stay in a new building at 14th floor.

Great location!

The surprised refundable $50/day deposit. Yes, it is refundable (still waiting for the refund) but it was not disclosed upfront.

The exterior and pool area are beautifully designed and maintained. The entire staff is full of lovely and friendly people. they remember your special occasions and will do what they can to ensure you have a great time!

I’ve noticed this with Courtyards in particular, the bathrooms aren’t as clean as they should be. There were multiple cracks, the mirror has a black stain, the bathtub wasn’t painted properly.

location was very central. short walk to the beach.

14 floor access was via 2 flights of stairs from the twelfth floor.