My husband & I had a very good time at this resort despite some minor problems. First, we only found out we had to pay for the parking service when we did the check-in, upon arrival. I had made the reservation through booking.com and it wasn't clear if we'd have to pay to park the rental car. For a resort of this magnitude and importance, for one to be charged U$35.00 a day to park the vehicle, not having any other option to leave the car, we felt the resort was taking advantage of this situation, besides being rather mean and stingy. After considerably complaining about it, they decided to waive the daily parking fee! Second, we didn't like the carpeted floor in the unit, as it doesn't match a beach-resort structure. Another thing that doesn't make much sense is the balcony in the unit with no light(s) at all! Thus, we couldn't enjoy this place at night the way we wanted to -there wasn't even a lamp there...Fourthly, there wasn't an espresso maker in the room, just a regular coffee maker. I'm aware this isn't an essential appliance, but once again, considering the resort itself, I did expect to find an espresso maker in the unit. Our reservation included breakfast and it was quite good. However, I suggest they include gluten-free bread, pancakes or similar food, as most of them were made of white flour - there was just one type of wholewheat bread, the one we buy at any supermarket...Nowadays, as many people are either gluten or lactose intolerant, it would be a positive aspect to offer food that cater to this group of consumers. Incidentally, when we had breakfast, we asked the host(ess) to bring us stronger coffee because the coffee they serve(d) is rather weak, but were told it wasn't included in the breakfast menu! My husband & I couldn't believe in that - to be charged more to drink a bit stronger coffee?! What kind of fancy/chic resort/hotel does that?!

I've described it above together with the cons

The hotel is in a beautiful location, overlooking Hapuna Beach. We watched the sunrise over the water each morning. It has great facilities; the gym is well equipped, there are complimentary laundry services for guests, ideal for those travelling long haul, an on site medical centre and great pools. The rooms are comfortable, spacious and have a large fridge which allowed us to stock up on a few items from the local shop. We also appreciated the complimentary water bottles and numerous water filling stations, which allowed us to avoid plastic bottles.

Nothing really. The buffet breakfast feels very expensive, but there are plenty of other options which are more reasonable.

It’s a beautiful beautiful property I highly recommend it my family has been long time Hawaii residence my mom passed away and was a lover of Hapuna Beach I stayed there to have a private time to swim out and remember my mom.. Hakuna Beach is by far the best beach on Hawaii Island and the western resort is such a treat if you are able to stay there you will not be disappointed.. the food was fabulous the staff was gracious and kind the breakfast was beautiful I have no complaints can’t wait to go back

That people save the chairs that are on the beach whether they’re using them or not and sometimes you find them all taken up and there’s no place to sit on the beach because people put towels on them that seem to not be using them Maybe they could just monitor that better

The hotel exceeded expectations, the staff were polite and friendly. The service was exceptional. The room was very clean, and the amenities met our standards. It catered to both families and adults.

Their service fees added to the bill were extremely high. The itemised bill included an excessive amount of extra fees that weren't explained. There was no additional food in the room, as previous luxurious hotels provide complimentary wine, snacks etc

The breakfast was good i would say typical american breakfast with many options- nothing exceptional but overall very good quality. The location was amazing, right on a beautiful beach- great choice for some beach days. The ocean view room was quiet, modern, good quality. Liked that they have purified water machines on every floor. Views from the resort are beautiful.

Nothing i didnt really like. The fact that you pay a daily fee to park your car even if you choose to self park makes little sense to me. Also one of the front desk ladies was rude when i kindly ask to give me a towel she returned a rude "what?" but overall the personnel was very kind so thats an isolated person. I think great choice for people who want to stay on the beach and get rest. You need to drive a good amount to reach places of interest.

The hotel is right on one of the best beaches on all of Hawaii - Hapuna Beach, which has pristine blue water and fine-grained sand. 30-40 minutes away from Kona airport and 1.5-2 hours from the volcanoes. The hotel provides snorkeling equipment free of charge.

Food was limited and not to our liking. The lighting in the room at night was miserable. The hotel offers spacious parking but a bit expensive.

Beautiful property with close access to the Hapuna beach - cant beat that. Friendly staff. Awesome breakfast buffet and restaurant food. Great that they have free self service laundry.

Room service food was average - soba noodles was drenched in oil. Another negative was that they charged a hidden fee every day which went to a fund to maintain the trees. Though this was a nominal charge of about 5 dollars, it was not mentioned to me. I also came to know later that I could opt out. The lack to transparency to me is unethical.

We loved the beach and location the pool and views. Prices for food were a bit hefty especially breakfast egg bacon we found ways to alleviate that by having pastries from the cafe. To improve something possibly need to fix the beach chairs/umbrella situation people keep them for themselves all day and walk away go eat or swim in the pools and others can’t use them.

Beautiful resort. Loved having an adult only pool as well as beach access with chairs and umbrellas. Nicely equipped fitness center.

Despite the high cost to stay there, I felt "nickel and dimed" throughout our stay. Charged for parking, charged a resort fee, yoga was advertised as a perk, but it was an additional charge. Breakfast buffet was obscenely priced for very mediocre food. For close to $700 per night, the additional charges felt unnecessary.

The view when you walk in is amazing. The checkin process is seamless and fast. Stores are well equipped, the breakfast buffet is great. The rooms are good. Beaches and pools are well maintained and easily accessible.

The service can be a bit slow and inconsistent at the restaurants and bars. The Piko bar staff aren’t very friendly and are selective on who they serve at the tables. The Meridia service is incredibly slow. the food is great and the servers friendly but it took an hour to receive the bottle of wine we ordered, especially when you compare it to the service at Copper Bar at its sister resort. Ikena Landing and room service food isn’t all that great. I received a bill for breakfast every morning that they had to reverse because I had bought a package with breakfast included.