The female bar tender on the evening of March 20 was very rude and unprofessional!! We ordered food and when she brought the check I gave her my card as she went to the register I put $10 in the tip jar she opened the payment book and immediately looked for the tip she screamed out zero and glared at me. It was very embarrassing and humiliating. I wish I had taken the $10 tip back because she didn’t deserve it. I kept my emotions in check but had I seen her outside of the hotel I would have shown her what a zero tip looked like. She will keep me from coming back to this hotel.

Great hotel, in the middle of downtown with lots of places to eat and see around it. Large rooms and good amenities. They had my room ready well in advance so I was able to check in early. They provided a personal touch by having my name appear on the two TVs in the suite. Staff was friendly and offered me a WiFi voucher with two free drinks at the bar during happy hour. Complimentary breakfast with a live omelette kitchen and many options around the bar. I travelled here for a business trip but would love to stay here with my wife and dogs in the summer.

Shuttle to the airport would be cherry on top

Great location! Love breezeway to check-in/out & bellhop service! Parking “offsite” able to access direct from building with in&out privileges. Took impromptu 5min drive to Navy Pier (cold winter nite Otherwise would be lovely, quick 15min walk). Beautiful hotel! Love the open feel, glass balconies, glass elevators. Family friendly! Also romantic vibe for couples. Impressive complimentary evening drink/snack offer + snack tray sent to room! Breakfast exceptional-endless grab&go options + MADE TO ORDER hot options! Didn’t use pool but temp felt decent. 2room suite plenty spacious for family of 5 - LOVE separate bedroom/sitting room with actual DOOR between. bathroom needs update in our suite + need detailed TLC cleanliness (corners/under vanity area) Minor, Very happy with cleanliness overall thru hotel. Personable staff. Fantastic value.

-Great location, walking distance to a lot of the tourist attractions -Walking distance to Navy Pier and Michigan Avenue -Good breakfast, made to order omlettes -Happy hour free drinks and snacks -Very comfortable and spacious rooms

-Tiny swimming pool -Small gym -Convoluted entrance and exit to and from hotel room to street level (you have to catch multiple lifts) -Onsite parking is more expensive than ANY local parking lots -Decor and rooms need modernizing, beds and mattresses too -Air conditioning equipment is super noisy and old -Mold on underside of pullout sofa bed mattress (this got replaced quickly after complaining, as it's a health and safety issue)

Room was huge & really liked having the suite to accommodate for when others were up early or stayed up late. The complementary breakfast & cocktail hour was great too! Very friendly bartender. EXCELLENT location, Navy pier & River Walk in walking distance & fantastic restaurants all around!

couches in sitting area very uncomfortable, in-room coffee was not good and we did not get enough, water pressure in shower was awful & there was noticeable mildew. You had to take one elevator to the lobby and then another elevator to access the rooms. This is a very family oriented hotel, not a bad thing except I was not traveling with family, there were lots of kids.

The location is great, close enough for walking distance to all kinds of attractions or food! And of course the views were spectacular 👌 The staff was all friendly and helpful. All were able to answer and questions or help us find our way around. They went above and beyond to make sure our stay was Amazing. The rooms themselves were spacious and clean. Offered lots of space, to make the stay beyond comfortable.

Lol the eggs at breakfast on the bar, we're weird but not terrible. And downside was the seating for breakfast it's a happening spot where sometimes there isn't enough room to find a place to sit due to the sheer volume of guests. Wifi was hit and miss.

We always enjoy that Embassy Suites offer breakfast. It seems like there wasn't as many food options as I've seen at other ES hotels, but maybe I just forgot. The location was great, although parking is a bit confusing - if you don't know what to look for when entering the parking garage, you may never find it. It's labeled with a whole bunch of other things (movie theater, hospital), so it's hard to know for sure that you're in the correct ramp. We came from a small town in Iowa, so we're not really used to big city driving, so clearer signs would've been appreciated. The fact that you have to take 3 different sets of elevators is also a bit confusing, but people are very helpful in explaining where to go. Front desk staff was very friendly and helpful.

Great location and everything was super clean. Only complaint was I did early precheck-in to avoid the crazy line at normal check-in. They were supposed to call me with my room number when it was ready, but 30min after normal check-in time I still hadn't gotten a call, so I had to wait in the long line anyway. We had a king suite. It was awesome cuz it meant our kids had a separate space! Breakfast was included and even with it being very busy, they did a great job keeping everything stocked and clean.

Good location. Easy to walk around some attractions, 360 skydeck, navy pier. Close to Bus stops and subway station. Clean room, comfy bed. Also nice front desks staffs. Very good breakfast. Excellent free snacks and drinks daily in the room. In addition, I like free drinks for the room guests during evening.

Sometimes the bathroom shower head didn't work properly, hot and cold water may take few minutes to adjust. Room garbage was not cleaned during my stays.

The hotel was overall clean. The breakfast was descent. Food was ok. My family enjoyed the omelet station. It was located in an area near many things. Even in walking distance. The staff was very friendly and extremely helpful for the most part. The view was great.

The in and out the hotel was ridiculous from the garage to the room meant 3 elevators no direct route. The staff was great, with the exception of requesting more towels or blankets was like never happened. The reception was a nice touch but a littlgreat.gold fish and trail mix. Room across from the stair way. Door slammed all day and night. Also very busy long lines for the desk, breakfast. Elevator. Which previously mentioned was a whole other story! Pool was very small and very crowded.