The property was beautiful and well maintained. Our family loved the little details like the smell of the lobby, the family movies and popcorn in the pool room on Friday and Saturday evenings, and the hotel was perfectly located. We were able to walk to Millennium Park, Navy Pier, Chicago 360, Chicago Theatre, London House, Riverwalk, etc.

Nothing. It was fabulous. Rooms are small, but it was expected.

The pool! One of the beat indoor hotel pools i have ever seen! Iconic..otherwise location is good and the restaurants in the hotel are good quality

AC in the room could have been colder, concierge was overloaded

This hotel is our go to in Chicago for years and this time was absolutely perfect! We love the pool and the hotel views and the service was just outstanding; from front desk to house keeping and engineer (as we had a bit of trouble with one of our electrical adapters ☺️) all staff was amazing and made us felt at home!

Location is perfect, near to almost everywhere, sightseeing and restaurants; Breakfast was fresh and delicious; waiter/waitress were so nice and provided excellent services. Swim pool and Sauna were great for a long day.

The room is not so dark and quiet during night, this is the only reason that I rated 9 out of 10

beautiful flyer and rooms. comfortable bed and great location.

Unfortunately the staff at check in and door staff in the foyer were not particularly welcoming or friendly.

I love that the Starbucks was within the hotel. And the pool was very nice and big.

The Bellman was very noticeably checking out a woman walking by. Not very professional.

The property is located at amazing location with easy access to almost anything you can ask for while in Chicago. The facilities are great and offer wide array of options.

The rooms are small and dated. You technically pay for the hotels location rather than the room itself. They are small and compact.

Fantastic location right on Michigan Avenue. Staff was fantastic and the room is very clean. The pool area is absolutely beautiful. We wanted to take our seven year old because she loves to swim in the pool did not disappoint.

Bed was a little firm for my liking. The only kind of complaint about anything was the sheer inner blind was broken so you couldn’t open it and enjoy the view.

The staff at the reception was exceptionally helpful, attentive, and kind. Hat off to Mark and Sian (I think that's how her name is spelled) who were particularly hospitable and make sure we were taken care of. Additionally, the room was very spacious with a very comfortable bed, the breakfast was very nice, and the location was excellent, right in the center of the city. The cherry on top is the historical indoor heated swimming pool. Such a hidden gem! We will definitely be staying here again.

The rooms are not very well sound-proofed so we could hear the family next door to us, which was a bit bothersome (but manageable with white noise). We also felt that the quality of toilet paper and tissue was not en par with a 4-star hotel such as the Intercontinental.

Room was clean, updated and inviting. The bed was very comfortable and the view of the city amazing! Delicious breakfast, gorgeous vintage pool, what isn't to love about this cool historic hotel? Everywhere you turn, you'll enjoy the feeling of the 1920's Era. We thoroughly loved the experience and will definitely stay again!