Cleanliness and professional customer service. Also the security.

I enjoyed it all

Kudos to the Front Office Manager, Mr. Andrew Mroweic-Barnhart who greeted me opon my arrival and others were exceptionally courteous! Thank you all! 😍😍 The spacious, room has a beautiful street view, clean and crisp linens, smart room technology, functionally-situated lighting, a comfy bed and furniture. appliances, utensils, etc. The 20th Floor has a fantastic view of the architecture surrounding the hotel location. Spas, food, luxury and other shopping, and the chicago River are conveniently located close to the hotel. I slept very well like I do at home! All the I never had breakfast, so I cannot comment on that. I rate this hotel ambiance at 10 stars, even though it was a one-night stay. I will return.

Not applicable!

Great staff and location perfect, very clean and modern- excellent breakfast and overall good value hotel right at the center of all the action

As with all downtown hotels its a bit noisy (maybe they could look at windows in the next renovation) separately there was work being carried out on one of the floors which woke us 2 of the mornings early- im not sure the hotel could control this as i was told its water works - they gave me “points” and offered a late check out so fair play i suppose

Spacious rooms and very kind staff. Great location. Very comfortable beds. Spacious bathroom. Good restaurants in the area.

Even though the Hotel is modern, the windows are lousy and it is really noisy in the room. You get used to it of course but it is not what I had expected. But at least there is no noise from the corridor and the other rooms. The American breakfast is nice if you like such a heavy meal in the morning but for Europeans the choice is very poor. And it wouldn't take much to offer some croissants, a muesli and two more yoghurts.

Staff were friendly. Felt secure, had to use a key card to get to floors with rooms. Room and bathroom were very clean. Like that there were buttons by the bed to control the curtains and lights. The doorman was wonderful and brought all our bags down and loaded them into the car. Nice bar at night.

Parking is $75 a night. That is close to the going rate in the area, just adds a lot of expense to your stay.

The location of this property was perfect for our stay. All staff was nice and friendly. The rooms were spacious and amazing. Breakfast options were good and plenty of options to choose from. Bar and restaurant staff were friendly shout out to Lauro and the restaurant manager for taking care of us!

We didn’t get the stove top displayed in the pictures.

Location was great. Breakfast buffet had lots of food choices and it varied each day.

The housekeeping didn’t service the room both days even when we had the light on. We had to call both days to have them bring us towels and other items.

The room was amazing! Super spacious.

We had trouble cheking in, they would not allow the other guests until the person who made the reservation arrived, even with the names shared beforehand.

Rooms were great. Loved the valet parking! Enjoyed having breakfast included.

My daughter and I were each charged for the rooms that had already been paid for at the time of booking. It took 3 weeks, and several emails by me and calls by my daughter, to receive a reimbursement!

Great location, good value for money

Fitness center was closed. Alternates were offered but it would have been nice to have the facility within the hotel premises.