Staff service is really next great! everyone is so nice and kind and just helpful, really one of the best service I've seen Location is the amazing! everything is few minutes walk Cleaning is very-very important to me and this hotel is at the highest levels! Room is smart-room with a console that controls almost everything, very convenient I will definitely come back next year

Shower head is really old and must be changed to current 5 stars hotel standard as rain mist shower! this is a small issue comparing to all the benefits but the shower experience is poor

Love the art displays, the cozy nooks throughout to Lounge and people-watch. Housekeeping service is excellent and very aware of our needs. We loved walking to neighborhood restaurant and shops. Beds are super comfortable!

In the bar/lounge, there seem to be a few good looking women who are there solo who were making eye contact with everyone walking in, and trying to cozy up to the customers. I don't know if they are looking for 'business' but the bar staff should be aware of this.

All the members of staff at the hotel were very attentive and helpful. Bed was very comfortable

Ceilings felt quite low in our room and we didn’t think much of the view (we paid up for a premium view). There was a lot of noisy sirens going off on the street below which made us feel a little like we were staying in an urban war zone. The Chinese food in their restaurant was a bit 2nd rate which really surprised us as we expected more. The service in the restaurant however was very friendly

You couldn't find anything to complain about. The room and bathroom were spacious, and the bed was the most comfortable I've ever had (and we travel frequently!). The staff throughout the hotel were incredibly friendly. The breakfast was excellent, and there was a wonderful atmosphere in both the bar and the Chinese restaurant.

Can’t think of anything we disliked

Loved the location of the hotel on Michigan Ave close to shopping and restaurants. Our room was spacious and luxurious. Check in with Isaac was a nice experience after traveling. He was friendly and made us feel welcome. All of the hotel staff were friendly and respectful.

I felt the room service menu was limited. I understand limited menus during a pandemic however adult desserts are nice when returning to the hotel after a dinner out.

The staff was kind, assertive, & willing to meet all of our requests! House keeping went above & beyond stocking us with water, extra pillows, & blankets. The valet was exceptional too; always prompt with getting the car & being attentive to my husband who just had surgery. The location was ideal for getting to the local hospital and they were wonderful with providing a complimentary wheel chair too so we could make it to the follow-up appointment too!

The Peninsula Hotel was amazing to me and my family. We went for my son’s 9th birthday which is on St. Patrick’s day and they exceeded my expectations. They were very good to us! My son felt like a king for his birthday. They did a special accommodation for his birthday without us asking. We will definitely be back. The staff was very friendly and always willing to help.

Everything in the hotel was amazing The manager of the hotel Mr. Vincent Reyes is a great manager He came to us to try and solve our only problem with the security

Security of the property are very mean and unprofessional Head of security and another person under him Both of them has a very bad way of treating guests

Fantastic staff, the best location, beautiful room. The service is fantastic, yet done so effortlessly. We loved staying at the Peninsula and are desperate to come back, and we’ve only just left. Thanks to everyone, and to Isaac on the front desk in particular.

Nothing at all. I suppose breakfast is very pricey, but typical of such a classy hotel.

Food was excellent; room service exceptional; everyone was quick and courteous. The only issue was every morning and dinnertime there was a pervasive food smell in the room.

The food smell in the room.