Great location, spacious and clean rooms, very comfortable beds, lovely friendly staff. Great coffee and pastries in reception cafe and there's a lovely bar/restaurant attached to the hotel. Really like the music they play in reception! Our safe wouldn't open at one point and the engineer was there within 5 mins to fix it.

Only a couple of issues - we weren't told when we checked in that you have to schedule in your room to be cleaned so we didn't get housekeeping at all for the 6 nights we stayed. However we were easily able to get clean towels, more toilet roll etc. The lifts were a bit of an issue. There are only 2 for 16 floors and only fit 5 people in each and although there wasn't too much waiting around usually, one lift broke for a day we were there so there was a huge queue and being on the 16th floor we didn't fancy walking. But again they fixed that pretty quickly.

Good location. Helpful and friendly staff.

Very nice rooms but I didn’t like the bathroom door not really closing though it seems there is room for it to… not much privacy with the one they have… wish they had a little more space around the sinks I couldn’t even put a toothbrush on it very easy without it sliding into sink… would be nice to have a shelf or something to help put daily used items… could hear tracffic and ppl in hall but we went to bed late(12-1am) and usually was pretty quieter by then…

The location is excellent, right in the heart of downtown Chicago, a block from the Magnificent Mile and a short walk to the Loop’s attractions like the Art Institute of Chicago, Millennium Park, and the Chicago Cultural Center. There are some great dining options nearby, including the restaurant attached to the hotel. I was very happy with my room. The bed was comfortable and had a generous supply of pillows. The water pressure in the shower was consistently good. The staff were fantastic — helpful, friendly, and cheerful.

The elevators are small and slow, but this isn’t a dealbreaker.

All the staff was friendly. From Cleaners to the Front Desk. Everyone was very Accommodating. Alicia the front desk host was very efficient and friendly Also, very helpful. Room was Clean, Loved the bed. Lots of pillows and comfortable,Love having a microwave and fridge, parking was convenient lots of restaurants. Riverfront to walk there was 10min. Magnificent mile was a block away . Chicagos style pizza 5 min walk, Popcorn place right across the street along with Coffee. that's a plus because GPS doesn't work well in the city. there's a whole underground street so GPS gets confused.

The City was louder then expected. Hotel not far from the hospital. hears all types of Sirens. my noise machine and ear plugs didn't help. Lost a lot of sleep 2am it really got loud horns and sirens. Bathroom door has frosted glass so when someone goes to bathroom at night it lights up the whole area. Waste baskets need to be bigger housekeeping never cleaned during our stay. So we had to use dry cleaning bag for garbage, not enough toilet paper for 3 night stay

The location was very good! It was super close to everything. The river was a walkable distance, and the beans, restaurants, and grocery stores were a 20-minute walk away. It was pretty noisy from the street and ambulance sirens, but I think that’s a regular situation for the Downtown location. We got a room on the 11th floor. They were able to check us in at 3.00 pm. I called to confirm. The room had two full beds, and it was spotless. The beds took up almost all the space. I wish it had been a little more spacious. The bed and cushions were very comfortable. The shower area looked new, and the water pressure/temperature was good. The sink wasn’t too big, but it was hard to wash hands and teeth. Parking: We parked at the Rush-Ohio-Wabash parking lot using the iParkit app. It was around $55 for two nights. The lot is seven minutes' walk from the hotel.

The property is very well located, the rooms are small but it's okay if you're just going to spend time there to sleep, the staff is very dear

One day in the early morning they played music in a next room at full volume, they woke us up, we were a little scared because we heard someone outside saying that they were going to enter, we did not know if our room or where, it was not a pleasant moment and it was very strange, we felt insecure and we were only 3 women, the next day we filed the complaint at the reception and they only apologized that it was because there had been a concert or something like that, but that night later we could not sleep for fear that someone would enter our room, we never understood what happened, the location and the people who work there very friendly but this situation displeased us a lot

The hotel is in a perfect area. The front desk people are amazing, they want to help you all the time, and cleaning people are also very kind. In resume, you will get an unbeatable hotel price / quality with an unbeatable service. The only thing they could do better are the elevators, but they aren't like 30 mins to use like other comments I saw here, and I was with a twin stroller... The best part also, they are pet friendly. For me 10 of 10. They have also valet parking, I didnt use.

There was only 1 elevator of 2 working, and sometimes you need to wait

It was a clean small room, I live in a small apartment so it didn’t seem foreign to me. My floor wasn’t loud so I didn’t hear a lot of noise, the bed was comfy, room was clean the only negative I have is the WiFi, I was only able to connect from the lobby, I was on the 6th floor. So I’m guessing the closer you are downstairs the easier it is to connect. Everything is else was great.

WiFi isn’t working on all floor. I needed it for my laptop and couldn’t connect unless I was in the lobby area

This was my second stay at this property, and it exceeded my expectations even after already staying here before! The staff were exceptionally friendly. I came to drop off my luggage from my early morning flight as they said they could hold my luggage until my room was ready, and to my surprise, they had a room ready and allowed me to check in early. Every single staff member I worked with was exceptionally friendly to work with, even before I checked in. The room was spacious and had more amenities than I was expecting. Will be back again!

No complaints! This is more than a great value- it's an exceptional experience. Will be staying again!

I loved the proximity to downtown. 1 block away from Mag Mile. The employees were super friendly, especially, Will! Valet service was handy bc it was raining/snowing. Loved the pillows on the bed. The bartenders at Nora’s were extremely nice! Especially Irina! Overall, great stay!!

If you’re a light sleeper, you may not like the downtown noises. The beds were ok-Not great, not awful..The amount of pillows made up for it. If you stay with someone, make sure you are very comfortable with them, as the bathroom door does not allow 100% privacy. Just sayin 😉. It was a very clean bathroom tho!!