Location of hotel was excellent - close to Lake Michigan / Navy Pier, Michigan Ave / Magnificent Mile, many restaurants within walking distance, plus there was a grocery store right next door. One bedroom suite was spacious with nice furnishings, great TVs, a small kitchenette, and lots of space in the bathroom for toiletries and hanging damp towels. Elevator was prompt and free WiFi was speedy. Plenty of comfortable seating in the lobby also. The texting system for checking on guests was friendly and very responsive when a problem was reported.

Other than the mentioned staff involved with the texting system and responding to problems, other hotel staff was unfriendly and even rude. The front desk staff was not the least bit responsive when we tried to resolve an issue. The biggest disappointment was housekeeping (although our room was very clean upon check-in). We were asked when we checked in whether we wanted daily housekeeping service and we indicated that we did want that. But housekeeping never serviced our room during our stay and we had to text each evening to obtain towels, coffee supplies, and toilet paper. We had to change out our own trash and left it outside the door in the hall. Then on the morning of our departure, a housekeeper entered our room at 8:30am and asked when we expected to leave!

The hotel is very well situated and close to all the skyscrapers and Michigan Avenue. Excellent pool area with lots of seats, loungers and cabanas. Fridge in room was convenient and poolside view spectacular.

It would have been good to supply proper cutlery, plates and cups. Only other downside was Starbucks on are on the BDS boycott list supply their coffee.

Hotel location central to most of the attractions. Although dining facility at the hotel is mediocre, there are many restaurants nearby. Hotel staff very friendly, personable and helpful. The room I had was very clean and comfortable.

A nice bar would be great for evenings when I don't feel like going out.

Great location central to downtown and the main sites of the City. Lovely outdoor pool which we thoroughly enjoyed having the option to relax in after walking the streets of Chicago. Grand Vacations rooms on the top floor worth the extra fee. Very spacious and great views. Wet bar area came in very handy if you’re staying for longer than a few nights.

Grand Vacations rooms were superb. Spacious and very well appointed. Only complaint was you were only entitled to one room service a week which for a 9 night stay was not enough. Apparently the policy is because the properties are time share so treated differently to the hotel. Doesn’t make sense! Anyway, Maid was very obliging and cleaned the room an additional time which we paid an extra tip for. Longer stays need more room service as standard l, especially for an upmarket hotel which was orherwise wonderful.

I booked the king suite and I was definitely pleased with my stay. The room was spacious, clean, and up to date. The bathroom shower is amazing and the bed is so cozy and soft.

The parking garage hallways could definitely use some maintenance as they were dingy and foul smelling.

Great room, perfect for 4 adults sharing one 2 bed room, with a comfortable bed sofa in the living room and a very comfortable king bed in the bedroom. The breakfast was tasty and the pool wonderful after spending the days exploring Downtown Chicago. The hotel is in a great location, near to restaurants, bars, shops, and the river too. Would stay here again!

The room was great, but it was a little strange that there was no door for the bathroom. Instead you had to close the door to the bedroom and the door to the living room for privacy.

The space was perfect and the location was great. The grocery store next door was almost lifesaving traveling with young kids and we were able to walk to plenty of destinations including the Navy Pier. The kids loved the outdoor pool!

We called twice to have a set of sheets and blanket delivered for the sofa bed and they never arrived

Location was great, breakfast was nice, staff on the reception were nice (free cookie and water) and room was really nice (huge). Really liked it!

Its a small thing, but a swim was one reason I booked this hotel. Pool was closed one day because it was raining, I went to use it the next day and it wasnt open at the openning time (9am - so not early), so I waited for 10 minutes and had to go and phone reception to open it.

Super close to Mag Mile and Navy Pier. Amazing restaurants on the block. Clean, quiet, the blackout curtains were absolutely amazing!

Stylish rooms in a great location with friendly staff, a Starbucks, and microwaves in the rooms!

A lot of little sensor lights make the room very bright at night, pool area could use a little something extra