The room was big and well soundproof. Breakfast has great variety of food included healthy choices. Gym is small but well enough equiped. Pool. area is nice. Liked the fact its central and great architecture!

Rust in the bathtub. The kitchenette area is jjst a microwave and coffee machine. It would have been nice to have more.

The location was great 👍

They never paid back my deposit of 1350usd

The amenities are great, hot breakfast was wonderful. Very close to almost everything!

There were bed bugs on the sofa bed

The facilities were great! Me and my family enjoyed the pool. The free breakfast has SO MANY choices! You can even custom order an omelet to be made. The evening reception was great with the free drinks and snacks. The valet parking was very convenient. Although it is a bit pricey, but it has unlimited in and out privileges which really make it more worth it. And it’s safer since only the valet touch the cars. The price for the valet parking was took out of the deposit, so that was also convenient. The room was very nice. Me, my husband, and 3 young kids stayed in a room with 2 double beds and a couch bed. Plenty of room of us. 2 TVs was great and I have to mention that the TVs had games that you could play on them! We booked a city view room and it was beautiful to look out of, especially at night. The location was great. It has stores near, including a jewel osco, cvs, 7 eleven, etc. and many restaurants.

I would say the only things I did not like was the water pressure of the shower, it wasn’t that great. I would also say that there is a hard time getting on the elevator during heavy traffic times like during breakfast. Which can make check out time difficult.

The location is perfect - so close to the red subway line (which easily connects to the Blue to O'Hare), and a nice walk to every Chicago attraction. The breakfast is incredible, as always at an Embassy Suite, and the evening reception was also great and kids can have mocktails or free sodas. The pool was a bit chilly, but still OK (and the Ohio street beach is a short walk away on the same street).

The floor was a bit sticky at times, but not a huge issue. The breakfast area can be a bit hectic, but I'm sure everyone there takes advantage of it, and it probably is less crowded before 8am.

The location was great. It was very clean and the breakfast was great. Overall, we were very happy

It would've been great to have more water bottle fountains, and washer/ dryer than just 1 on the whole hotel. The dryer was so slow and would take 2x the time. There was often a line for the laundry amenities because there was a high need and the dryer took a long time. 1 or 2 more sets of machines would've been more appropriate for that size of hotel. The pillows were very small and didn't feel like great quality, especially for the price we were paying.

Breakfast was delicious, and the on-site parking was convenient. I liked the idea of the pool - which is why I booked the property - but never actually wound up going to the pool. The suite was comfortable, the beds were nice, and a double bed room which I prebooked was actually available, which hasn't always been the case at all properties. The location was great, very close to downtown and the theater district.

The eggs were runny at breakfast and there was a constant race for seating during the breakfast hours, and a constant wait for elevators. While the on-site parking was super convenient, the charge seemed excessive. Check in (and check out, and a brief stop to the lobby convenience rack for forgotten toothpaste) took a long time as there was only one person working the front desk.

The rooms were just fantastic for a family of 4 adults. With 4 large bags, we needed a room where we could all stay together without stubbing our feet into the furniture. The proximity to the Magnificent Mile was a huge bonus. The front desk staff was very helpful with directions and any questions I asked them. I absolutely loved it that you had a water cooler dispensing filtered water so I was not forced to buy water bottles as I see that as wasteful expense when I could just refill a large bottle from the waterspout. Very few hotels have this.

I think room service took far too long. We had to follow up quite a few times for extra towels and at times, no one would answer at the reception. But honestly it is not something I would lose sleep over. Breakfast was also decent but could have had more vegetarian options than just fried potatoes or hash brown.

We enjoyed our stay—perhaps even more so after the disappointing experience at the DoubleTree Hilton in Minneapolis. The room was comfortable, and our family was well accommodated. The staff was welcoming, and check-in was quick and smooth. Breakfast was decent, though not a highlight. The selection was limited, with no cheese and fewer assortments than typically expected. Additionally, the breakfast area was quite crowded in the mornings, making it difficult to find seating. Check-out was also quick, and we appreciated the luggage storage service and the availability of common areas during our waiting time before departure. We also appreciated the offering of happy hour drinks, even though we didn’t get a chance to enjoy them as we were out most of the time. Housekeeping was excellent—the room was cleaned daily, which we truly valued. The location was fantastic, with many great restaurants nearby.

The breakfast could be better. Additionally, the view from our room was poor, with limited access to fresh air and natural light.

The location of the hotel was great. We were in the heart of the city close to shopping malls, restaurants, and within walking distance to the Navy Pier and the 360° observation building. We enjoyed having a grocery store across the street and Starbucks nextdoor. Hector was instrumental with our safe departure by calling a taxi bus for us. We were a large group of six people so we needed a large vehicle to get to the train station. He also kept our luggage safe while we toured the city before leaving. The complimentary breakfast and reception hour with two free drinks and snacks were of great value. The mezzanine was beautiful and accessible 24 hours. The front desk responded to requests quickly and sent towels or assistance as needed.