Little pricey. Area is ok.

Traffic, Cold, No place to park. Have to pay for Valet when u get to hotel. Didn't have that information when I booked. No microwave in hotel room.

The location - you have McDonalds, Hard Rock Cafe, Portillo's, Target and Walgreens across the street. There is also stop 11 in front of the McDonalds for the Big Bus Hop On Hop Off tour. The pool is heated and the outdoor deck area has nice views of Chicago. The pizza is great from the Pizzeria Ora connected to the hotel.

You have to take elevator #2 to the 4th floor to get on Elevator #1 to get to the pool and outdoor deck area. Beds are hard. Parking is expensive $49/night.

Great location close to the river walk, and a short ride away from the united centre. The staff were excellent everytime you spoke with them and theres a nice little cafe/resteranut attached great for breakfast!

Wifi wasn't available in our room, which is minor considering we were out exploring most of the stay .

Swimming poof and roof deck should be open as listed

Staff were very friendly and accommodating when needed towels, key cards etc! Our view of the city was amazing and the roof top was lovely too! The room was a nice size and comfortable

The halls were a little dark but who am I to judge 😂

Balcony access was prohibited too early at night, couldn’t view the city at night since it closed at 10. If they could close pool access but keep balcony access open that would be great.

Great location, just around the corner of Portillo's & Barnelli's restaurant, and lots of other restaurants. Great view from the rooftop, and very close to Navy Pier and Millenium Park.

I believe that I took a "deluxe suite" (not a standard room but a large room that did NOT have a separated bedroom). It was VERY spacious and a great value for the money and I felt safe despite it not being a posh type of property. Staff perfectly nice. I like to bring my own special touches to the room (flowers, etc.) and the decor was very adaptable to feel at home for a longer stay. The bed was comfortable, TV worked, everything worked, fast wifi, the heating worked well. I was in the back so noise was reduced. A great discreet place to hide away in Chicago and a short walk to everything you'd want. The heated rooftop pool is a nice bonus but not overly steamy. :)

The wear/tear on the hallways and debris around give the impression of a rather unposh hotel but once you're in your room, it's fine.

The staff is great, helped us with everything we needed. The location is also very good, I'm just sorry we didn't have the time to enjoy the pool, we stayed only 2 nights and wanted to enjoy the city. Compared to the prices we saw at other hotels, this is a very good deal They offer luggage storage for the check in day and the check out day

There was a strange smell in the third floor hallway where we went to get ice because we didn't have an ice machine on our floor. And the walls are quite thin, you can hear the other guests showering or when they're talking loud:)

The cleaners did a magnificent job despite we had many things on the surface. Our room was messay because of us and the cleaner(s) made it look tidy and clean again. Cleaning staff was amazing in terms of cahnging the towels and replacing the cup, hoovering the floor and makingthe bed. I wish I left more tip. The staff was kind and wonderful. We had to leave the lugguage at the hotel. We had about 5 luguage and they were welcome it. We had to use the common space to readjust something to fit in out lugguage, the staff was cool about it. We had a wonderful time staying here. We would recommend it especially if you come as family.

I felt sorry for the mto have to deal with the smell on the corridor. The smell on the corridor smelt like weed/poo. I hope they don't get marked down because of that becuase it's beyond their control and responsibilities.