The hotel location provides easy walking access to many performance venues, museums, train and el stations, and other interesting or vital downtown places. The room was laid out well, spacious enough, and clean. The refrigerator, tho small, was nice to have. Plenty of coffee offered in the room, as well as in the nice "office lounge" on the third floor.

The room was VERY COLD when I arrived. For some reason the thermostat was set at a very chilly 63°! The bathroom faucet handle made a very grating, squeaking noise no matter which way it was moved when turning on or off the faucet flow. It reverberated so loud that I figured it must be annoying to guests in the next room, and perhaps anyone staying in a room above, as well.

I appreciated the convenient location of Hyatt Centric, which is within walking distance to the train station, pharmacies, restaurants, and popular tourist attractions like Millennium Park and the Chicago River

Although the Corner Room advertises 24/7 access with complimentary snacks and drinks, I found that it was actually closed after midnight

Very good hotel in the Center of the "Loop" in Chicago down town. Spacious room with 2 Quens sized beds perfect for the family. We got a corner room with large windows and hence a very bright room. Bus stops and rental bike stations very close in short walking distance. Booked this room based on a special offer with a discount. Would take it again for this price.

Room was offered "on the higher floors" but had only a room on floor 12 of 23.

Very large and comfortable room. Our concierge was friendly, fast, and very informative and professional. Not too far from the United Center.

The valet service was understaffed so this may be uncommon, but it was not at all clear where to park and no one there to meet us. Again someone had called off so it may not usually be that way. Value was also pretty pricey but everywhere in Chicago is.

The reception staff were very friendly, and nothing was too much trouble. Being from northern Europe, we aren't used to air-conditioning and a technician came to our room with a ladder and turned the air-con off for us. 😊 The cleaners brought us fresh coffee and water whenever we asked. The double beds were extremely comfortable and we had everything we needed. Thank you, we'll be back next year!

Dirty and stained carpet.

Location. Friendly staff. Bandol. Loved the bathroom. Would stay again despite the things I didn’t like.

The fridge in my room did not work and had a weird smell like potential mold. I didn’t know the fridge was inoperable until I came back to the room with leftovers 🙃 The bed was not as comfy as I would’ve liked. Quite firm, so my back didn’t feel the best. Not terrible, but not what I’m looking for when I go on vacation. I want a fluffy bed you sink into. The price was not the best for my 2 night stay. I unknowingly booked by trip during Lalapalooza weekend, which I’m sure contributed to the price.

The bed was comfortablt.

I looked at my credit card statement and was charged an addition $292.53 from the restaurant, which I never eat at, and called the front office about it and was told that I dined-n-dashed by the front desk. She did not let me speak at all and before I got her name, she sent me to the restaurant, which did not answer, and I left a voice mail. I stayed on 8/12 and talked to the rep last night 9/1 at 8:06. An investigation should be made about this woman that I talked to at 8:06 pm on 9/1. I have a claim in with your hotel and my credit card about these charges. I am apalled that this woman is accusing us of this and of these charges.

The location was perfect. It was only a block or two from the Blue Line that picks you up from O'hare & right to Monroe. The El train is only a few blocks away which takes you everywhere you need to go in the city. Michigan Ave & Millennium Park is about 6 blocks away. Rocco the front desk associate was absolutely fantastic & very accommodating. The rooftop bar is relaxing & beautiful. The Bandol restaurant located right inside the hotel is marvelous. I will definitely be staying there on my next trip.

Conveniently located in the Loop area to visit many tourist attractions within walking distance.

There is not enough storage space for underwares, etc., especially for long-tern stay. Installation of draws is desired. The floor in the shower booth is potentially dangerous. The slope was too big, so the floor was slippery when wet.

Attentive and helpful staff, decent room, with a unique layout that I appreciated. Good location with decent access to attractions and transit.

Personal accomodations like access to snacks or personal care items was limited. Some more resources for business travelers would be nice.