I liked how well the design of the hotel was. It was very distinguished from any other hotel that I’ve been to, in a very simple way. The area was quiet that I had some of my best nights sleep. It was at a walking distance from many attractions around Chicago.

I never liked hidden charges, amenity charges, etc. I feel that it takes away some of the fair market competition where consumers get to choose based on the full price. However, I think it’s worth what I paid for.

The hotel was lovely and very clean. The room was cozy and very clean. All of the staff were helpful, courteous, and kind. The evening reception was a nice place to gather before heading out for the evening. The location was perfect for exploring downtown. We would stay again, but we'd request a room higher up.

We were on a lower floor at the back of the hotel and several times for an hour plus during the night to early morning (pre 6 an) there was a lot of noise in the alley- trucks running, backing up/beeping, and moving what sounded like heavy metal containers or dumpsters. It was extremely loud from 1-2 am and 5-6 am, and an elevated level one other time. It kept me awake the entire time and disrupted my heavy sleeper partner from time to time.

Loved the bed, bathroom, and gym facilities. Bathrobes and wonderful smelling bath supplies are consistently great at Kimpton. I also enjoy the free wine during happy hour and good coffee in morning

Location isn’t wonderful; there was a lot of construction noise in the morning. Also — our room layout, although a king deluxe, was odd and didn’t have a couch, comfy chair, etc. Very awkwardly laid out and not conducive to feeling cozy, though decor was very nice. Also breakfast at restaurant was very slow.

Excellent location from Union Station. We were able to walk from the station to the hotel and then to the Art Institute, the Symphony Center, and to many great restaurants. Plus, free wine happy hour, served in a very pleasant area … AND all the staff were friendly and helpful! It was our second stay at the Gray … and there will be a third!

The carpeted stairs leading from the entrance to the check in desk might have been a little better illuminated… the first/last step was easy to trip on.

The property is very special - the attention to detail is amazing. We were especially enchanted with the elevators! We couldn’t find the room type we wanted on the website (two doubles) but they were more than happy to upgrade us when we arrived. The room was immaculate, the concierge and front desk very helpful and the valet staff were all lovely. We actually stayed here twice - check in was quick and easy. We tried Boleo and the Fillmore and would recommend both. The atmosphere in Boleo was lovely - the staff were very attentive. We used the Fillmore for room service and it was very efficient and well presented. The location is central and easy to get most places tourists will want to see - planetarium, zoo, aquarium, Field Museum etc.

The hotel was very clean, the staff were very friendly, the location was amazing, the room was very spacious and comfortable.

For the price we paid, I expect for them to provide bottles of water in the room (and not expect us to pay 4 dollars per bottle). I also expect them to put a coffee machine / station in the room (which is standard practice). Also, housekeeping after maintaining the room very well should place new toilet paper rolls - we shouldn’t have to ask.

Excellent stay at the Kimpton. Staff were friendly. Free bike hire was simple and only a few mins cycle to the lake and the trails there. Loved the free tea and coffee station in the mornings. Room on the 11th floor was large, well equipped (great bathrobes for guests!) not too noisy and the bed was super comfy. I was able to check my bags after I checked out & collect later.

Nothing. It was a great stay.

Beautiful inside and out.

Room service sent burnt food to room and took an hour and a half to bring up the replacement. Valet parking didn’t take my car to the garage instead he had me follow him there. Then left me to figure out how to get back to the hotel at 2 in the morning.

I loved everything about my stay! Emily provided excellent customer service.

There was nothing I didn’t like.

The staff, especially Marisol at the front desk and the door men, were very helpful. No pressure on check in or check out times, Even my room facing the street on the fourth floor was quiet. Some simple amenities like iron, ironing board and umbrella were quite welcome and useful. Soaps, etc. were good quality.

The restaurant food was good, but I was not overly impressed withe attitude of the staff and service was a bit haphazzaed.