The Friday night serving staff was really excellent. I didn't catch her name, but she had a blond ponytail and a Russian/Ukrainian accent. I couldn't believe that when I came down for Saturday morning breakfast, she was working again already!

I took the stairs down from my room. As I reached the bottom flights, there were signs pointing me to the lobby. When I reached the very bottom of the stairs, there were about 4 directions to go and no signs telling me which door was the lobby. Fortunately a staff member popped out from behind a door and told me which door to use.

No tea/coffee in room but kindly provided when requested. They provide this in the morning in the lobby. Beautiful selection of teas. Staff very courteous and helpful. Lovely decor and ambience of hotel.

Walking past the massive air con units to our room, a bit chilly. Air con does generally seem to be set to an excessively low temperature in America, so you are boiling outside and freezing inside!

The rooms were spacious and nice, staff was friendly and helpful. Free coffee in the morning was a nice perk. They left me keep my luggage there before my flight which was nice and everyone there was super friendly

Room service fees were expensive, shower water entered bathroom because of design

The bed was perfect! Super soft sheets, non-spring mattress. I slept so well. The decor and room arrangement was very appealing!

The bathroom was HUGE - but empty.. Really could've used a ledge or a small table next to the toilet. (somewhere to put my phone down during toilet-paper time). The head/shade on the desk lamp was ridiculously sticky for some reason. And the mini-fridge had dried-up spills in it. Also, took a long time to call an elevator - even with 4 main cars, and a service car running.

A really nice ambience from the moment you set foot through the front door. Friendly staff with a great bar. The room was very nice, too, with everything I needed once I stepped through the door. Great breakfast, too!

There wasn’t anything to dislike.

I like the location and the lobby bar I did not like that you have to pay for Wi-Fi that’s absolutely ridiculous I’ve never even heard of that in a hotel you’re paying so much money to stay there and they don’t even have Wi-Fi at will never see them again for that reason

That you couldn’t control the air conditioning like it went on and off and I couldn’t even get comfortable that there was no drawers to put your clothes in like not one single drawer to unpack just a closet that’s ridiculous

The staff was excellent—friendly and helpful. The location is ideal, walkable to a lot of great sites in the city. The bar in the lobby is a lot of fun for having a drink or just hanging out. I loved the room.

You pay a lot for a hotel this nice, so it's not cheap.

The staff was outstanding! The location was close to the train stations,l. The beds were comfortable. The bar is beautiful.

The pillows were only okay.

Heven from front desk was super kind. Happy to met her. The attention so good and everything was so clean and perfect. We had a great time in the W!

Too noise the rooms next to!

We flew into O’Hare and had an early train to catch the next morning. It was easy to get to from the airport and a short walk to the train station.