The breakfast. Definitely the coffee. I was impressed ,usually Hotel Coffee is not very good. The staff kept the food stocked and everything was hot and fresh. The staff was so friendly and helpful . The staff kept the eating area clean , and as soon as someone got up and left, someone was there to wipe off the table for the next person. Arriving at the hotel, we got lost due to the construction out front. One of your employees was coming to work,and we were obviously struggling ,he asked us if he could help. We told him the problem he said "follow me I will take you there". Come to find out, he was an employee. He was so kind and helpful.

The door on the room didn't close correctly. You had to slam it shut or pull hard on it to get it to close. Having to sign up for times to use the pool. The lids on the cookware at breakfast is extremely heavy. No lotion.

Nice and clean and modern. i had a very spaceous room with one bed and a sofa.

The door to my room (417) didnt automaticall shu, you had to pull it shut. i didn’t notice the first time but a very nice lady memeber of the stadf ponted it out. The room didn’t have a safe which I was OK with but I was somewhat surprised to see that in such a nice hote.

Hotel was very close to site for wedding ceremony, reception. My daughter was the bride, and we needed to go to the site several times for rehearsal, set up, ceremony and tear down, so the hotel location was very important!! The hotel staff member was friendly, helpful and welcoming. The underground parking lot was secure and safe. Neighborhood businesses, restaurants were great!

Expensive! Also, having a microwave in the room would have been nice.

Location. Excellent room design. Friendly and helpful staff.

Breakfast ! Do not mind bussing cups, plates, silverware, etc. but having a container where people dump their leftovers is extremely unappealing. Need more staff keeping the breakfast room clean and tidy. Many family with children frequent the place and children easily drop food while serving themselves the counters and floor get messy and slippery.

Newly renovated rooms and lobby. Clean and decent amenities. Location is fine if you are visiting people who live in Hyde Park and/or near University of Chicago. I do not recommend this hotel for regular tourists who want to see Chicago as it is a bit far from the main attractions of Chicago. we were visiting family in Hyde Park and therefore the location was great for us.

the breakfast was horrendous! overall, I do not think the hotel (all things considered) is worth what they charge per night! sorry! I am a traveler and I paid more for this hotel in some of the most expensive cities in the world for the same number of nights! I do not know how the price is set by Hyatt on this property but it is not worth what they charge; it’s good but it’s not 1200+ USD for 4 nights worth! That’s Paris, NYC, LA, London pricing, not neighborhood pricing in Chicago.

The staff, Chuck, Cordell and Israel, were absolutely awesome! Especially Chuck! He gave us good 👍 advice on restaurants! We met some ppl in the hotel and enjoyed talking in the lounge area. Chuck recommended a restaurant and we all went. Was delicious.

The rooms were nice, however, in the one time we got our towels changed out...no coffee cups were given, or bed made. We had to go downstairs for more toilet paper. No microwave for our leftovers.

Value of Money, Clean, Room size. Breakfast Friendly Staff.

CTA Transporation is 10 minutes, Only CTA buses is available or Metro Transporation which is NOT part of CTA. Far from Downtown. Room Service should be requested daily, first day you will get towels change and trash pickup only, second day you should have the full room service, but we did not have it even we did request a full room service.

First, the best part-your staff. The ones I can name-Chuck, Racquel, Cornell and everyone else who made me feel so cared for. I travelled partially on my own and for part of the time with family. When I was on my own, the hotel staff were so kind and so very helpful. They are a great bunch of people and Hyatt should be so glad that they are on their team. They did themselves proud.

First the towels were not even up to a cheap motel standard. The smaller ones weren't bad, but the largest ones-threadbare. A hotel of this caliber should have large bath towels. The pillows were like bricks-and felt as if they were filled with straw. And the bedding-while crisp cotton-had a coverlet instead of a duvet, comforter or blanket. The temperature outside was winter-like, and the bed was made with summer in mind. I almost froze-and I'm Canadian!

Chuck was so friendly and helpful! Garage access was not a hassle, little walking. Good breakfast, always stocked despite being busy. Comfy beds

the breakfast potatoes could've been cooked longer and/or seasoned. Same with the sausage. Everything was plentiful but it was bland. Salt and pepper was my best friend 😆

The staff were lovely, especially the door managers. Chuck was there when we arrived and was super helpful getting our bags and car sorted. He also ran around the neighbourhood helping us find a restaurant. Please commend him on his friendliness and helpfulness. The man who was on our last day (6/13/23) was also amazing. It was 6pm and raining. We couldn’t get a cab or Uber through the usual channels and he rang a taxi driver friend who was there in 5 mins.. exactly the help that makes staying in a hotel preferable to an Airbnb.