The rooms were spacious and clean. The staff was courteous. The location was great; we could walk almost anywhere downtown or be there within a few minutes by Uber. Definitely better than some of the other pricier hotels in the area.

The elevators were very slow, and even though I am a Hyatt Place member, breakfast was not included. I was a bit surprised since this has never been the case when I stayed at other locations. Otherwise, it was a pleasant stay for me and my family.

Excellent location in the Loop, close to Business district. Free breakfast. I've stayed at this hotel 4 or 5 times over past 2 years.

Shower in the room did not have doors. Water spilling all over the bathroom floor.

Nice location. Convenient to other things Downtown.

Someone came into my room at 7am while I sleep on the last day, and it was not housekeeping. Felt very uncomfortable. Apparently, no one knows who it was.

Excellent location. It’s hard to find a hotel that will fit a family of 4 as USA hotels do not do twins. So the sofa bed was a good option. Clean rooms which are a good size nice and quiet.

Breakfast was just to busy. At ,east 20 mins in a line for one of the days and not enough seating. They do give you peak times so definitely eat at non peak.

Breakfast was good. We were confused initially as the staff said changes had been made between the hotel and third party operators eg. Booking.com and it was likely breakfast for our family of 5 would not be covered. We had booked this hotel specifically for that reason and had stayed in other Hyatt Place hotels with great breakfasts. Thankfully, the breakfast staff were kind enough to see that there had been a miscommunication between business and we were to to blame for that. Breakfast was wonderful!

The pool was TOO cold. Another reason we booked at Hyatt place was for the pool. We shivered along with other travellers and asked if the temperature could be turned up. Nothing seemed to change. Also, hours of pool..8pm is too early to close the pool when you have kids who have patiently travelled around the various sights of Chicago and cannot wait to enjoy the pool. By the time we had dinner and got back to the hotel, they just didn't have enough time to play. For kids, this is one of the most fun times of a holiday.

What I like is you cannot be on another floor unless that is your floor so I thought this is awesome. This will be my main place to go in Chicago. Except I got put across some very loud running teenagers. It would be helpful if maybe people with families were put on a different floor, but it did get handled so I appreciated that. Everyone was super friendly. I had requested a top floor, which they were very accommodating and put me at the end of the hallway. I had a great view very close to the parking garage and lyric Opera House.

So, so comfortable. The bed is one of the best I've had at a hotel. We just bought a new mattress a few months ago and we still took a picture of the mattress tag because I slept like a log. I was disappointed we were only staying overnight The employee who checked us on was so nice when I stupidly was scammed in a ride frim the train station for $50 to go 6 blocks. She gave us a free dessert, which we really appreciated, and comisserated with us.

It was a little isolated from livelier parts of the city, but that was fine. Other than that, we loved it.

The breakfast was not free.

The bed was very comfortable, definitely one of the better ones. The room was very clean and the bathroom is spacious. The location is excellent and the staff were very friendly and helpful. Breakfast was very good.

I really did like the breakfast offering, I would've liked to see more options like egg whites and turkey bacon. The thing was the wi-fi, while I understand that you had an option for a paid service, which would've been fast, but for someone who's in town for business, it didn't make sense for us to purchase the hi-speed as we weren't going to spend much time in the hotel, but the free one was SO SLOW which made video calls choppy.

The room was spacious and it offered a great city view. The beds were comfortable and the pillows were of acceptable thickness/firmness. Generally, the stay was quite pleasant and the location is superb as you can walk within 10 to 20 minutes to most of the major landmarks and sites.

The room was not cleaned the day before departure. I understand the environmental reasons but this should have been pointed out during our check-in and we should be given the option to opt out. The breakfast is free but not really up to par for this hotel's quality. We had it on the first day but decided it was not worth the hassle on the second day.