Two grandparents (late 70s) w/ two grandchildren (8 and 13) for a 3 day/4 night adventure in Chicago. Hotel was GREAT, really GREAT. Breakfast was exceptional. Kids loved the pool and exercise facility. Staff (all of them) were very friendly and helpful. Location (Near North Side) was perfect for our purposes. Metro and bus were very close (w/in 2 blocks). More than ample restaurants nearby. One in the hotel. And . . . AND . . . the price was reasonable, very reasonable. Holy c**p!! Stay here.

It smelled amazing upon entering the building! The pool was nice and warm. The hotel room was so clean and lovely, I did not think twice about showering!

Maybe an area for children to play on the terrace ?

I like the breakfast than anything else. Also, I like room and location

Parking was very difficult. I understand the hotel don't provide free parking, but it's the responsibility of the hotel to provide information about cheap public parking near the hotel. If you stay for more than two days the hotel parking rate is $55 or $65 per day and that's very expensive. Fortunately, I got nearby public parking for around $26 per day.

Room: The room facilities are new and modern. The bed and pillows are very comfortable. We love the shampoo and conditioner the most. It smells good and makes my hair fluffy after washing. Breakfast: It was included in the room rate and it was delicious. The breakfast selections were a little different each day which was nice. Our favorites were the omelets and the self-made waffles.

Location: It's too close to the fire station. It's a bit noisy when sleeping at night. And we stayed on the 12th floor, and we could hear clanging noises all the time, not sure if it was from the roof or the pipes. Please prepare sleeping earplugs. Staff: We arrived at around 8pm. There was no one at the front desk when we arrived. The valet parking person at the door was very kind and called the staff out for us. Laundry: Guest laundry facilities were dirty and smelly and need cleaning.

Provided; safe deposit box, coffee, kettle, ice container, mini fridge, iron and ironing board, laundry bag. Lots of drawers and storage cabinets. The bathroom has lots of counterspace for toiletries. Provided in bathroom: good quality brand of hand soap, face soap bar, lotion, body wash, shampoo, and conditioner. Hair dryer. Lots of towels. Desk with mirror and also a full mirror on the hallway. Lots of electrical sockets about three on each side of the desk and then another one by the bedside table. Lots of hooks for towels inside the bathroom has three pairs and then another pair of hooks again on the “hallway “ . bathroom also has a special LED light in the mirror for make up. Located in city centre short walk to Nordstrom and Lou Malnatis and boat tour. Still walkable to Navy Pier, Bean and N.Michigan shopping street. The lady who checked us in has such a fun personality and so fun to talk to. Her name is Yolo. There’s someone by the doors of the hotel that is assisting guests arriving in cars and waiting to check in, which is good because it’s so hard to get a spot in front of the hotel.

Although the bathroom is bright and has additional LED lights on both sides of the mirror, the rest of the room is filled with only a desk lamp and bedside lamps. Needs to be more bright. Not provided: robes and slippers, microwave, magnifying mirrors for make up, shower cap. Toilet paper not of good quality.

This Hampton Inn is very good value for money thanks to the great location with restaurants and shops nearby and many sights (Magnificent Mile, the Loop, Navy Pier) within walking distance. Perfect as a starting point to get to know the city. Self parking was not cheap, but very easy, even with our oversized SUV. The pool is okay for kids.

The breakfast is the only week point with Little Choice and no variety and on top of that, it was very crowded between 9 and 10 am, with a long queue for the waffle irons. With a little coordination from the staff, this chaos could have been handled better.

We loved our stay at the Hampton Inn Downtown Chicago! The location was fantastic and so convenient. The hotel staff was extremely friendly from the moment I walked in to check in. The breakfast every morning was great for our family. Being able to bring a pet for an extremely reasonable fee was an added bonus! My son was obsessed with the pool... all around this hotel checked all the boxes for our family. We will be back!!

If I had to be picky, the elevators were very slow and only one was properly working the entire time, but it really didn't bother us much.

The early check in fee. If the room is ready early, the customer should not be penalized. I have never been charged for a room that is ready. It is not customer friendly to have the bags checked and held at desk when the room is ready for occupancy.

really nice stay, if someone wants to stay downtown Chicago, this is certainly a very good choice in my eyes; especially hospitality and customer service was absolutely great (I faced „challenges“ with my credit card… and they resolved it really pragmatic!). Thank you team @ Hampton Inn THANK YOU especially to Jody!!!

Check-in took quite a while… indeed we arrived Saturday afternoon and it was definitely check-in „prime time“ with a long queue

I enjoyed my room. Very comfortable and clean. The free breakfast was definitely a plus. The view was wonderful, however, when we had to be moved to another room (because of the tv - no biggie), the view was not so great, but the room was equipped with a wet bar upgrade. The hotel staff members were friendly and accommodating.

I did not like that the (unless I missed something previously) the advertisement specified there was parking, which was true. I assumed there would be FREE PARKING available. This was totally not the case. Valet parking was $78 per night and parking for the hotel was 2 blocks away and costed $65 per night. I was working with a budget from my company and did not receive the information about the parking until 2 days before I was to arrive. This did not allow me enough time to find other arrangements, therefore, the parking cost took a huge unexpected chunk out of my budget as I stayed for 3 nights.