The cleanliness of the hotel.The location.

The shades in room 527 Le in too much light at night. The breakfasting have been better. The $25 per day facility fee. I dislike these junk fees.

The receptionist that checked us in was so nice and attentive. She made us feel very welcomed and mentioned how we also get the free breakfast the next morning.

Great location with tons of great restaurants within close walking distance. Also very close to the subway stations and Chicago Riverwalk. The room, beds, and pillows were all very comfy. Friendly staff and housekeeping.

I wouldn’t classify the breakfast even as “continental.” It was more like school cafeteria choices and always the same. The only filtered water station available was in the gym. There should also be an option to decline daily housekeeping for those who choose to skip it. We had to leave the privacy hangar on the door the entire stay and returned every day to a note under the door from housekeeping. Many other hotels offer the option to decline this service at check-in or with a door hangar.

The bed was very comfortable and the room was spacious. The location was also perfect, close to a pharmacy and close to bus/train. There were lot of restaurants nearby and you were also really close to tourist spots like the magnificent mile, boat architecture tour drop off was 10 minute walk away, portillos etc.

The lobby was under construction so their check-in area was a makeshift desk inside the lobby of an office building next door so that was a little weird. Only one elevator was working so it took a while during busy times but never extremely long, at most it was a 6-7 minute wait. Also, the windows in our rooms definitely needed to be cleaned from the outside.

Perfect location in Rivernorth, walkable to the Loop in a couple of mins. Really nice neighbourhood with lots of good bars & restaurants walkable. Right by all the sights. Each night they include a 5-7pm “happy hour” in a room upstairs that includes 2 free drinks (beer or wine) per guest. Staff there are really friendly and chatty. Room rates felt reasonable compared to other places we have stayed in the US recently. We would definitely stay again.

It’s all quite dated - looks like a hotel from the early 2000s that hasn’t been updated since. But very comfortable and great location. The breakfast was nothing special. Totally functional and a good way to save money rather than going out but don’t expect much.

I disliked that there was only one operating elevator, so wait time was kind of long. We were only on the second floor, therefore we could have taken the stairs but we were told that you could risk being locked in if you use the staircase. The room seemed a little outdated especially the thermostat system, however it looked like they were starting construction to upgrade. I really liked the location of this hotel and the convenience of having most things in walking distance. The room and other facilities in the hotel were clean and kept very clean. The staff was very kind throughout our stay, they greeted us every single time we came in and left the hotel. They were attentive and ready to help anytime.

Breakfast was great and we appreciated the early breakfast on the day of the Chicago Marathon. We weren’t expecting it but it was a lovely surprise.

Not enough tables in the breakfast room although we did have the option to take a breakfast tray to our room - so not too much to complain about.

The bed was comfortable and everything outside the bathroom was extremely clean. spacious, and tidy. (The bathroom was also mostly extremely clean, with a few small exceptions listed below.) The shower was AMAZING - double nozzle with strong water pressure and great temperature settings. The shampoo and conditioner were also high quality. We got what we asked for in the "extra requests" (a room further away from the elevator with low foot traffic). We didn't have a window with views but they were floor-to-ceiling windows and we had a lot of privacy since they faced window-less buildings, so we got a lot of natural light. The staff was friendly. The hotel breakfast was decent. We didn't use the gym but walked in and the equipment all looked clean and decent.

One of the towels had some very small stains on it, so we just shared the other towel. The bathroom was mostly clean, but the bathtub had some lint on the corner. I would strongly recommend bringing earplugs since we could hear firetrucks and other traffic pretty clearly. We weren't able to turn off the AC/heat vent that directly faces the bed (and blows air no matter what temperature you set).

I liked the location because of how close it was to the river and many good restaurants and your staff was helpful and friendly.

I did not like the lobby or the fact that there was no lounge area or bar and the operation of the elevators were funky to say the least. But what I truly despised about the hotel was the ecological disaster of a breakfast buffet. All the plastic waste and unhealthy food choices were dumbfounding, 🥺the cut up fruit was almost spoiled, the bread and pastry choices were of poor commercial quality, and even the yogurt was not real yogurt. You didn’t even have real milk for the coffee. So my advice would be to lower your room rate by $10-15 a night and just skip the breakfast.

The hotel is located just outside the Chicago loop, close to most of the attractions by walking, close to a Metro (CTA) station and the Start line of the Chicago Marathon (max 15min). The room and WC were very spacious, clean with very comfortable bed.

Breakfast needs improvement as well as the breakfast space area which is small. Since the room was booked to participate in Chicago Marathon, the breakfast area was filled with people and you needed to wait for someone to finish in order to have a chair/table.