The staff was very friendly. Welcomed you at breakfast. The front desk checked in to see how my stay was and fixed any issues right away. The location was really good. Walking distance to Navy Pier , RedLine, Michigan Ave, Riverwalk. Loved the view from my room.I had the corner King with a view.

We needed to buy a sponge and dishwasher soap to wash the dishes. Luckily, there were 2 trash can. We used one for recycling and the other for trash. Need a recycling bin. The bathroom needs an exhaust fan. to remove humidity and smells. I could see mold on the ceiling.The elevators were slow. Only one working at a time.

Our first time staying in downtown Chicago and the location was an easy and interesting walk to many points of interest. Unlike some reviewers we found the breakfast was great and replenished quickly even at the busy times. We felt the staff worked hard and were very attentive to the needs of guests. We'd especially like to acknowledge Lacey the breakfast lady who was so pleasant and helpful to us over our 3 days there. We used the valet parking which was excellent service- I can't imagine the stress of finding parking downtown and the valets were great. Again we'd like to commend Vinny the valet who greeted us so pleasantly daily, remembered us and always had a happy comment to get us on our way! The pleasant professional staff made for a very positive hotel experience.Not that we were there to watch tv but we needed a better guide

The TV was hard to figure out (not that we were there to watch tv but...) We would have liked more information on the local area. All we got was a small map of downtown with very little info.

The location and the views are excellent. The pool at the top floor has amazing views. Staff is very competent - I asked for some minor maintenance issues to be fixed via the messaging app and they were not solved but when I called the front desk everything was sorted out within 20 minutes. Special thanks to everyone on the team from front desk to cleaning to maintenance working on Monday Aug 5th. Really great cleaning staff throughout our stay. When the elevators were too busy some of the maintenance crew would take guest to the staff elevators to avoid long waiting times. This was our second time staying here and we've been staying in so many other hotels in Chicago throughout the years but this is definitely our favorite now.

Breakfast is a bit repetitive but there are plenty of options to chose from and they have breakfast tacos.

The breakfast had a good range although very limited for Gluten Free. However the staff were very happy to supply GF bread, bagel and muffin when asked. The staff were awesome. Every morning they had a smile on their face and a spring in their step, cant rate them high enough. Location was perfect. Easy walking distance to most things and train 1 block down. Room was a great size with a kitchen, although very minimal utensils. Was a little tired but clean and quiet.

Room was a little tired but was clean. Kitchen facilities were minimal but had good size fridge/freezer.

Great staff and location! Loved being able to easily message the front desk instead of having to call or go directly to the front desk. Only utilized the free breakfast for one morning but it was a decent breakfast. Not too much variety unless they changed it up on the other days we didn’t get breakfast. Location was great as it was close to Grand station and within walking distance to notable attractions in downtown. The cafe right next door is amazing!! We went there almost everyday (the reason why we didn’t utilize the free breakfast as much). The room and hotel seemed very clean. I didn’t get to check out the pool or gym but glad they had them available. Other than the usual city noises, we didn’t have issues with noises from other rooms

One of the 2 elevators they have broke one day but they got it fixed by the time we got back at night. Even with both elevators, sometimes it might take a bit to go up or down during peak times. We requested housekeeping one morning and they said we were scheduled that day but never came. Had to reach out again the next day to finally get them to come. They did a great job cleaning though.

The staff is AMAZING. Friendly and helpful. You asked, you got! The neighborhood is one block from everything, and the block it is on had it's own gems.. coffee house right below is so different and cool! With outdoor seating. ❤️ The room is a little dated but the suite view was breath taking! Very clean and very comfortable. Price was perfect. They valet your car, no worries about finding a spot. We would definitely stay again!

Better description on the parking. Parking in Chicago is a nightmare. We found a spot, only to learn they had valet for you. A very nice feature!!

Location, view and the facilities in the room. It was an apartment hotelroom with all facilities and two rooms with a king bed and a pullout soffabed. Near the River walk, and Millenium Park.

There was a guest who had unknown issue with a staff or someone else and shouted and banged on the door in the hallway. Was scary and not at all pleasant. There was a bad smell on one side of the bed and when complained on it the receptionist promised a reduction on the rent, but did not do it in reality. Not good impression.

Location was great, rooms were perfect., breakfast was crowded, spacing was limited but the food quality and cleanliness was great.

When we checked in at 8:30 pm, we asked to reception about the pool hours and learned that it is open until 11:00 pm, then accordingly we went to pool at 10:10 pm and the stuff took us out just in 10 minutes by saying it is closing now, against the reception and all signs showing 11:00 pm. Both pool stuff were really rude additionally. I called front desk immediately but they didn't fix the issue, there was no help. The reason I booked the hotel was the pool for my kids (after a long drive to thank to their parience I was hoping to entertain them in pool), and we couldn't use it at all, that is why I am very regretted with this booking even though the place was clean and the location was great. I don't recommend the hotel at all to families with kids, if pool is desired.

The staff was amazing, all helpful friendly and engaging. The room was great for our family of 3, I loved having a fridge and microwave for quick snacks. The breakfast and the Social Hour on Wednesday was amazing, saved us money and time and the food was great!

Parking was not great. We drive a manual car, and the attendants could not drive it, so we could not valet. I noticed the hotel next door offered $40/day parking with voucher, I wish Homewood did a discount too...but the ramp next door was convenient and easy to get in and out of. To be picky: The pillows were flat, and our dishwasher was not usable.

Breakfast was great and morning staff were very friendly, welcoming and helpful. They went out of their way to offer help and assistance at breakfast. Cleaning lady in suite was very good and friendly.

Nothing, but if I had to mention something, it would be the waiting time for the lifts. And on one night of our stay, there was noise from room above. It sounded like three or four unsupervised children running around room and jumping on and off beds around midnight.