Everyone was Friendly and professional. The location is Great! We were there for our anniversary, so the front desk sent us a bottle of sparkling wine. It was a very nice touch to make our stay feel special.

Our GPS took us to the parking garage that's underground at first, but we missed where to turn into the area. So we put the address back in to try to go back around, but it kept taking us above ground with no way to the garage. We figured out how to get back down there, but if there was some kind of specific address for the garage for people that aren't familiar with the city, it would be helpful.

This hotel is perfectly located beside the Chicago river

I booked a room for 2 adults and a child with breakfast included, on booking.com. When I was checking in to the hotel, I was told that we would have to pay extra if my son went for breakfast! In all the hotels we stayed in in the Chicago area, this was never the case.. when we were booking and paid extra to have breakfast included, it meant breakfast for each person we booked for! Very disappointing!

The property was beautiful and well maintained. Our family loved the little details like the smell of the lobby, the family movies and popcorn in the pool room on Friday and Saturday evenings, and the hotel was perfectly located. We were able to walk to Millennium Park, Navy Pier, Chicago 360, Chicago Theatre, London House, Riverwalk, etc.

Nothing. It was fabulous. Rooms are small, but it was expected.

The pool! One of the beat indoor hotel pools i have ever seen! Iconic..otherwise location is good and the restaurants in the hotel are good quality

AC in the room could have been colder, concierge was overloaded

This hotel is our go to in Chicago for years and this time was absolutely perfect! We love the pool and the hotel views and the service was just outstanding; from front desk to house keeping and engineer (as we had a bit of trouble with one of our electrical adapters ☺️) all staff was amazing and made us felt at home!

Location is perfect, near to almost everywhere, sightseeing and restaurants; Breakfast was fresh and delicious; waiter/waitress were so nice and provided excellent services. Swim pool and Sauna were great for a long day.

The room is not so dark and quiet during night, this is the only reason that I rated 9 out of 10

beautiful flyer and rooms. comfortable bed and great location.

Unfortunately the staff at check in and door staff in the foyer were not particularly welcoming or friendly.

I love that the Starbucks was within the hotel. And the pool was very nice and big.

The Bellman was very noticeably checking out a woman walking by. Not very professional.

The property is located at amazing location with easy access to almost anything you can ask for while in Chicago. The facilities are great and offer wide array of options.

The rooms are small and dated. You technically pay for the hotels location rather than the room itself. They are small and compact.

Fantastic location right on Michigan Avenue. Staff was fantastic and the room is very clean. The pool area is absolutely beautiful. We wanted to take our seven year old because she loves to swim in the pool did not disappoint.

Bed was a little firm for my liking. The only kind of complaint about anything was the sheer inner blind was broken so you couldn’t open it and enjoy the view.