Location is close to downtown.

We had initially asked to have our rooms close to one another. Initially did not happen with reason being Derby Weekend yet we made reservation months in advance. The worst part was we were initially put in a room that had not been cleaned and we did not check in until 5:30-6PM. Was then moved to a room on the same floor as our friends. Lighting in the room and bathroom was not bright enough and I overhead light did not work.

Breakfast was great per my traveling companions, but for someone who is Type 2 diabetic, I could not eat the eggs due to the peppers in them, could not eat sausage due to spices, and could not have sugary cereals so not much I could eat.

That the pool was closed. One reason I booked this hotel was so my granddaughter and sister could swim. A notice should have been on the website that the pool was closed. I would have stayed somewhere else.

The check in and check out process was easy and seamless. The room are super clean and LOVE the upgraded bathrooms/showers. We will for sure stay here again! We also need a microwave and small frig when we travel and loved that the Holiday Inn Express has both of those items.

There was nothing we could think of that we did not like. Everything was to our utmost satisfaction. We are super happy we chose the Holiday Inn Express and will stay here again on our next trip to KY.

Breakfast was very good. Eggs, bacon/sausage, pancakes, biscuits and gravy. Room was modern and clean. Thermostat was on the wall rather than a setting on the AC Unit. Fridge and microwave were a nice addition. Bed was comfortable, pillows were marked with soft or firm.

There could have been more light over the desk / luggage area. The window darkening shade was damaged and would only go up halfway (not really a big deal).

Clean, beds are comfortable, small refrigerator in room. keurig and coffee pods.

The pool area and fitness center is mediocre. indoor pool is pretty small and the area in general. No hot tub. The fitness center is very small. No extra blankets or a pillow in the rooms for the pull out beds. paying $233 after tax for one night (and that's just for one king bed. If you need 2 queen beds it costs more.. the continental breakfast is ok.. You would think for a hotel this expensive at least the amenities would be up to par. Restaurant in the building but it wasn't open on a Saturday. Not sure if it's temporarily closed or something 🤔 expensive hotel and not much to offer.

Clean. Good gym. Food coffee and girl vacuuming made us a pot of coffee for the road

The check in gentleman knew very little about the restaurants. Just their names. And do t know the area at all Service is important and he could improve in this area.

Front desk was very friendly and very accommodating when our room was having issues with the heat we were upgraded to a king suite with no up charge. Breakfast had a wide variety of food and very tasty.

Nothing

New facility, well kept rooms.

The lock on the door would not align with the jam, fortunately, I was able to speak to the owner of the hotel as he was attending other business and was kind enough to open the gym so I could get some water, I told him of the mis alignment and have no doubt it will be attended to, his disposition and interest was genuine.

The shade in my room was not working the first night. Therefore, I could not rest comfortably after the sun came up. The dark shade that blocks out sunlight would not come down to make the room dark.

The hotel is like new. The bed and pillows were comfortable and provided a great night's rest. The room was large with plenty of space for luggage. Check out was a breeze. It was located near a Cracker Barrel, which was very convenient. The staff was friendly and effecient.

The hallway to our room could have used a vaccuuming. We arrived at our free breakfast at 8:55 am (closed at 9 am) only to have cold cereal, rock hard biscuits, and some yogurt. I know, we were pushing the time limit, but a friendly reminder to future travelers to arrive at breakfast earlier than 8:30 a.m. Staff member reminded us that we had only 5 minutes to make our selections. Good thing Cracker Barrel was next door, but one of the reasons we stayed there was for the free food. We learned a lesson.