The best staff, they go out of their way to make sure you have everything you need and more. They listen I never experienced anything like it. I was born and raised in Boston. I cried like a baby having to leave my family. But this hotel made me cry more now. Every hotel isn't perfect. I mean, we all need a little tiny. Touch-ups and that's what I think. But what they do is make the best out of everything. You will not be disappointed in any way shape or form. You will sleep comfortably. You will have a comfortable bed. You will have a clean room. You will have whatever you need and that's the truth. They make everything so convenient even at the most hardest time of my life grieving.I cannot recommend more.And I've stayed all over the United States and you.Thank you sonosta braintree massachusetts to chooses lori anderson my room was number 420

There were a couple of rude people that checked in and weren't very polite but that's not.The hotel's really don't have any complaints at all.They can't control how some people behave.There were some doors slammers , but I think they didn't want to do it.Mama bear and get a spanking in the hallway l o l

Having a kitchenette was a huge plus. Staff was very friendly.. liked the recliner. While the AC was noisy, it was no different than the units many Hyatt hotels have

Some water damage to the bathroom door made it not able to close. There was a weird smell of weed in the room as others have mentioned but you quickly get used to it. Would've appreciated another chair to use and no surprise the lighting is a bit lax.

Well equipped and friendly staff.

Having a pet friendly hotel is great, I’m a pet owner myself but, the accumulation of dog waste outside the building is inacceptable. Perhaps educating those who have dogs that it is an obligation to clean up after themselves, even though it is obvious, or pay a fine, guests with pets will be more respectful of others.

It was close to everywhere we needed to go. Bed was comfortable and the room was very nice. We were placed in a handicap room even though we didn’t need it so our room was on the first floor and that was nice.

Was not a big fan of the handicap shower. The water pressure was very low and didn’t get very hot.

The staff was nice and the room was so clean and nice !

I wish they had more towels and other materials for the room , when you need them but other then that it was good time !

Staff very accommodating, we needed an early check in. We prefer to a kitchen to facilitate heating up food or simple cooking of meals. This hotel provided a great atmosphere for that. Close to restaurants and shopping.

Satisfied with everything.

Well equipped room with kitchenette.

They could have programmed laundry machines to operate with credit card rather than registration to app that was no accepting non US number.

Basic hotel but we had a great time. The staff were so nice, friendly and helpful. It really make the place what it is.

Everything went well and I had a great time and my time was Fun and very enjoyable thank you for the excellent service it was the best that I have ever had and I will continue to come to this establishment

Good location. Clean. Good price. Comfortable.

No complaints just would have liked 2 mugs for coffee. Need a door stop on bathroom door to protect wall.