I stay there at least once a year so I. Enjoy a convenient location and my son goes to camp up there, so yeah, it's a really great location. And the staff that I met there. Her name was Brenda, she was really awesome. I just have to add this cause. I've been in a few motels and hotels this year. And you know you can drink in your rooms and all that. But I think hotels and motels. Should make one room a 420 friendly room with good ventilation for people that don't drink. Just my opinion, but. It is legal now. I just don't know how state law works to allow businesses to have like that type of room.

Can't really say I dislike it but the freezer There was big choice the ice didn't look like it had been cleaned out and in the bathroom the exhaust fan didn't work And it was falling out of the ceiling, but that's the only issue I had.

Friendly desk staff, Facilities were clean, Availability of coffee, Continental breakfast was okay, Basic amenities (like WiFi, ice, etc) were available.

Decore and facilities were worn and dated (worn spots in carpets, hall lights missing covers, musty smells, felt like the 80s). Pool area was extremely hot and, although the water appeared to be clean, it was not clear (too much chlorine?). I was unclear about the security of the rear door - although it appeared to have a card access slot, I never saw it locked.

I liked all of the amenities offered. The staff was super!! I lived the pool hours. Sadly, the hot tub was closed, but everything else was nice...

They only provide a thin blanket and a sheet no comforter. We had to ask for an extra blanket. They are a non-smoking facility, though some of the other guests didn't adhere to the rule. I have asthma and a heart condition, and smoke/vape/mariajuna exacerbates my health issues.

The staff was excellent in handling our special requests. The rooms were nice and had everything we needed. The pool and hot tub were clean and not too crowded. This is more of a family atmosphere rather than a chain hotel which we like. Everything was clean. We will return!

Jacuzzi Suit was great! The facility was very clean, and the staff was always super friendly!

Our room door was very hard to close, and the door on my daughters room would not close at all. When we left for the afternoon, they told her their was a camera right in front of her room, and they would try to get it fixed.

Facility staff was friendly and professional. Location was dated but clean.

The towels were less than desirable very thin and worn out. Also posted in room that if you take as a souvenir they will charge you and the amount. I found this humorous as some of the towels in my room I would only use to wash my car with.

The hot tub was nice! The hotel was for sure "dated" but with their staff and everything about this place made it a home away from home. We will certainly be using this place hotel in the future!

Honestly, there wasn't a thing that I didn't like, with that said if I had to say anything, a minor update into the 21st century would make this little gem a 5 star resort not that it isn't already!

Front desk clerk was very nice especially since she was also cleaning rooms. Other guests were very friendly. Loved the post card left in the room that gave us a free night destination adventure.

Our drain was not attached in the bathtub. Black mold around tub faucet. Room 202. The worst was I reserved a king room and didn't get it. Hot tub jets were broken

Staying at Osceola Grand Hotel was very clean and comfortable. The only thing was not having a elevator for the second floor. I was get over a knee injury. But, the location was perfect.

Friendly staff,complimentary breakfast, pool.

The pool area didn't seem to be to clean and some what falling apart. Also the decor needs to be upgraded and there should be an elevator to upper level for disabled travelers or travelers with lots of luggage and kids.