Practically every single thing about this place exceeded our expectations. The front desk gal was amazing. The design of the building and facilities was amazing. Space was amazing. Elevators were fast. Dog run was appreciated. Red Cow restaurant on the main floor was perfection. Patio was nice. Only complaint was the mattresses and furniture wasn’t as plush and as comfortable as one would expect out of a place so well done.

Furniture and mattresses could have been more comfortable.

The expert level of cleanliness and care that used in caring for this building was incredible. It was so quiet and we never heard any other guests. The layout of the apartment was open and airy. We felt right at home while being so far away from home. Our visit was specifically for the Mayo Clinic and it was the perfect retreat each day to rest and reset for our week of appointments. We utilized the hotel shuttle for all of our appointments and it was so convenient, clean, and easy to use. An additional perk was the free coffee! It was delicious and felt like a coffee shop each day. Also, the in room laundry was amazing!

If I could reflect on any thing the bed was a little firmer than we prefer and we also prefer king size pillows on a king size bed. Overall though, we were VERY comfortable and happy with our stay.

The location, the roominess of the apartment and the ability to carry out our medical treatment at the Mayo Clinic without having to be crammed into one room made our trip much better.

The beds were like rocks and the bottles of water in the fridge had little tags that I had, at first, mistaken for coupons. In fact, they were notices that each bottle would add $3 to my tab. For $300 a night, you’d think a couple of bottles of water and decent toilet paper rather than single-ply sandpaper wouldn’t be too much to ask.

If you are a Mayo patient, THIS is where you want to stay. The location of the hotel is perfect for those who are being seen at St. Mary's, which is right across the street. The main Mayo campus is about a 15 minute walk or a free shuttle is also available. The rooms are spacious and feel like a home away from home, fully equipped with everything you might need. My room was impeccably clean and I felt 100% safe at all times. There's a wonderful mini market located in the lobby in case you need extra snacks, a light meal, or toiletry items. There's also a full service restaurant but I didn't have the opportunity to try it this trip. I plan on staying again very soon and I hope to check out the other amenities on the property including the rooftop pool. This will always be my first choice when staying in Rochester!

Everything was perfect! From check-in to check-out I was impressed with everything this property and its staff offered. I'll be back again soon!

Really lovely amenities and an excellent location. Staff was also incredibly helpful! Would absolutely stay here again in the future anytime I’m in Rochester.

My only complaint about the property is that the beds were really uncomfortable. The first few days I had a hard time getting to sleep because of it— the mattress was hard as a rock! The sheets were also paper thin, and I had to use a heated blanket to stay warm.

- toilets were equipped with bidets (شطافه) I would give them five stars for that alone as an Arab. -I was worried about the bed not being comfortable based on previous reviews but I was pleasantly surprised. Mattress is medium in firmness and was extremely comfortable to sleep in.

Room could use better lighting and additional mirrors. Not a big deal but just a suggestion :)

We were visiting relatives in Rochester and rented a suite at the Berkman. The space was beautiful, peaceful, and relaxing. Very much like a little home rather than a hotel. We immediately felt very comfortable. There was plenty of room for my young daughter and I to relax and recharge. The kitchen, bathrooms and laundry were clean and modern. The key system was very modern, pairing with a phone. A key card option was also available. An 24-hour automated small store with packaged food and travel conveniences was nice to have.

This is more of a 'would be nice' rather than a 'didn't like': We would have loved if the restaurant downstairs did room service and was open earlier than 11am. However picking up the food to go worked too.

Location is great. We didn't eat breakfast there but we did eat at the Red cow for lunch and it was good. Rooms were clean and accommodating and ready for a longer stay. The balcony was a good add on to relax.

I couldn't get the tv channels. I also couldn't get the thermostat to adjust.

Great location, felt very safe, new building with great amenities. I was in the 6th floor and it was very quiet and big room. Loved that it was an apartment so did my laundry and cooked the whole time I was there.

The mattress could be better quality. It was ok but since everything else is high end thought the mattress would be extra comfy.

Everything was perfect, we felt like we were at home Madison was amazing and she was always smiling and went out of her way for us. The service was exceptional. All our needs were exceeded, staff were knowledgeable, compassionate, and location was great. Very quiet and perfect stay. Have already planned a return stay. Thank you to The Berkman.