I was there during the Albuquerque Balloon Fiesta and i absolutely loved that they opened up the conference room/viewing desk on the 19th floor for us to see the balloon rising in the morning and evening. They even had free coffee and fruits. The hotel is centrally located, and like most downtowns, things are opened during business hours; not much to do in the evening -- everything seemed closed. The hotel itself is nice and the rooms were well appointed and clean. The beds and pillows are comfortable. All the staff is friendly and helpful.

The ambience of the hotel was cool, calm, simple, elegant and retro. It reminded me of the fashionable 1930s. There were several places for conversations in the hotel. The restaurant the Carrie was quite nice for any meal and the atmosphere was light; the bar was darker and more intimate. The valet parking at $10 a day was a deal, convenient and safe. Overall it is amore adult than child centered hotel. Although I enjoy children, I like this more romantic, single or business clientele that this hotel caters to. I liked the proximity of being near Old Town but not directly in the hubbub.

It's difficult to find a lot of cons. There was some upgrading going on during my visits with construction areas. Sometimes the valets were hard to find. Sometimes there was entertainment in the square, but at night I did not feel safe strolling around. I enjoy a good view but the cost differential for a room with a view was substantial.

The staff was amazing, they were so good to us and our kids. The guy at valet greeted people by name which showed us he really took the time to get to know the guest. It was my daughters 3rd birthday and everyone was amazing and told her Happy Birthday which she loved! Anything we needed the staff was prompt and we were very impressed. I loved the coffee bar and the 1920’s bar was amazing! The pool was great but seating was limited. Other then that we loved it!

Besides being stuck in the elevator I really wished they had a microwave in the room. The staff did mention they were working on the elevators so I wasn’t that surprised but they were very responsive.

Staff was helpful and friendly, hotel was clean and rooms are big, bed was comfortable! Hotel has valet parking however I like to park my own vehicle I liked how convenient it was to park own car and still have access to the hotel. Would definitely recommend

Wished the pool had been at least heated ! Also feel like there is more shade needed in the pool area. Stayed at the hotel 3 days and all 3 days we had issues with the elevators they have 4 but it seemed like only 1 was working during or stay would wait for about 10 min for a elevator not exaggerating the wait time and when it came down they would have minimum 15 people.

My stay here was great! This is a very nice hotel, my friend and I don't usually pick hotels this nice. However, it was the most reasonably priced one! The location was perfect as it was really close to the train/bus station. We did not have a car so we came in on the bus from the airport and used the train to get to Santa Fe. Ubers were cheap from the hotel to where we wanted to go! The rooms were clean and spacious, even the bathroom! The beds were comfortable. Also, they use a text message system that you are able to text for any needs, I found that very convenient! I'd definitely recommend this hotel for anyone coming to Albuquerque!

I only spent 2 nights there and wasn't at the hotel a lot of the time because we were out exploring. There was nothing that I disliked.

The room and bathroom were very spacious. The view was great. Good location. The elevators were very fast! The staff was dressed very nicely. The valet service was excellent, and a good price.

I asked for adjoining rooms and they had difficulty meeting that request. The first two rooms weren't even next to each other. The second set of rooms were next to each other, but no adjoining door. We made do. The AC would switch over to heat instead of turning off.

The property was lovely and clean. It had a lot of amenities, including surrounding stores in the building.

The pool needed some cleaning and having to ask someone to make my bed was a bit annoying (seriously, for that price the last thing I want to do is make my own bed) and led to some confusion. Also, the whole “hotel fee” bit is silly. That’s why we pay for the night. Any hotel that adds that makes me feel like I’m being taken advantage of, so I’m always reluctant with those properties. Otherwise, the stay was perfect.

The room was nice and the bathroom was huge. It did have a small room fridge even tho it wasn't on the listing that I could see. The restaurant downstairs is pricey better off walking to 505 Food Court down the street. Very close to the convention center when we went to Comicon. Beautiful lobby.

No microwave in room. No ventilation in bathroom. Even tho it was freezing outside the room would get stuffy at night.

This hotel is always pleasant from the valets that park my car to the receptionist at check in and check out. The rooms are just as nice and clean as the lobby and the gym is beautiful and always very clean with a great view of downtown. I love staying here and I believe the prices are always reasonable. Just tried the bar for the first time and the prices are reasonable, the drinks were great, and the staff there was also great.

Gorgeous hotel, felt very luxurious. We were only here for one night, so didn't take advantage of the facilities, but they looked nice. We ate dinner at their lounge and the prices were reasonable and food was good. Room was clean and comfortable. Staff was very helpful and friendly. I'm surprised it didn't cost more, but maybe we just got a good deal.

This is pretty minor, but the bathroom door dragged on the tile loudly, which woke my mom up (she is a light sleeper).