It's across the street, and down 1 or 2 blocks from the LUMA Light festivities. We did not need an uber. We asked for a river front room the day before and we were granted one on arrival for no extra $. The room was clean, but there was large sreaks on floor. I think it was candle wax. I took a pic and showed them, so they didn't think it was us. They asked if we wanted another room instead. THE BREAKFAST IS TOP TEIR for the free coupon we got, and their was even a server, who Poured our OJ, and brought hot coffee. Coffee was good too. 👍 fresh fruit on buffet, so bonus! Also, we had our dog, and it wasn't an issue.

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Everyone at this hotel was kind and professional. Jeff at the front desk helped when we were given the wrong room and upgraded us in less than 5 minutes of arriving. The rooms are extremely clean and cozy. Location is perfect for visiting our BU student. Breakfast was delicious every morning. The pool is much larger than we are use to in our travels with live plants and towels provided. We have stayed in 5 our hotels in the area and this one is by far the best and where we will return to for all of our future frequent trips to upstate.

Everything was perfect and clean.

Staff was so nice and pleasant really great customer service, the hotel was gorgeous we had a great dinner there and amazing breakfasts while there, loved the comfy rooms and how quite it was, really was better than we imagined.

Room is a tad smaller and the toilet next to the sink is difficult to use, not much space, and shower head spewed water outside of the shower curtain, soaking the floor so had to use a towel to dry floor.

The room was spacious and extremely clean.

We were missing a remote in the room and I was disappointed that there was no venting or fan in the bathroom. The staff member at the front desk did not greet us and he failed to tell us how to get to our first floor room via the elevator.

The suite was roomy and comfortable beds, clean and nicely decorated. Parking was great. Right in downtown Binghamton. The water view was pretty. Staff was friendly and helpful

Would like the option of complementary hot tea with milk offered at the front desk with the complementary Coffee

I book this hotel for my extended family in the last moment because the reservation I have close to the university was canceled by the hotel due to a pipe burst. This hotel l was clean and people very helpful.

A better sound proof rooms You could hear everything, even walking on the hall way. It didn’t bother us because we wore exhausted😁

The front desk staff was extremely helpful from check-in to check-out. They answered all my questions quickly and accurately and seemed genuinely concert about my satisfaction.

The bar / restaurant area looked like it was under construction and was empty for all practical purposes. There was conflicting music playing - melodic jazz at the bar (which was nice) then pop music over a tinny speaker nearby that spoiled what could have been a relaxing moment.

Room was great. Very clean. Beds/linens very nice. Very comfortable. But the bathroom was outstanding and one of the nicest I've had for a hotel stay. Spotless all glass doors. Super clean.

Really, there wasn't anything we didn't like.

The staff at the front desk was extremely nice. The hotel and room was nice too and I loved the view of the river.

The free breakfast is not worth it and the staff in the restaurant were rude insisting that we needed 2 vouchers for the free breakfast. After going back and forth to the front desk to get the vouchers the breakfast was not that good. The breakfast sausage was not cooked thoroughly with it still being pink in the middle. Not too many healthy options for breakfast. Also, upon checking into our room there were dirty towels outside our room on the floor that wasn't cleaned up until the next day after coming back from breakfast. There was only one kcup to make one cup of coffee and usually there are 2 in the room.

We were there on a Saturday night. The staff in the restaurant were very pleasant. However, they were short staffed, and over worked. They did their best to accommodate, but just couldn't keep up. You need more help to make the dining experience pleasant.